AcmeJoy is a seductive toy store run by a group of folks who wish to expand their sexual horizons. We want to help individuals identify and liberate their sexual urges in a healthy way because many people don't have a good understanding of sex. We want everyone to be honest with themselves and accept who they are.Acmejoy provides high-quality vibrators, masturbation cups, and anal toys, among other things. Fast and discreet delivery, as well as free standard shipping on orders of $69 or more.Welcome to take a look around our enticing store!
Written by the business, not verified by us.
Is acmejoy.com legit?
acmejoy.com (acmejoy.com) has a 4.0 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Events & Entertainment and its reputation is good. 23% of reviews are 1 star, a relatively high share; The business has replied to 81% of negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-08-30.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Consumers frequently share positive feedback regarding the prompt delivery times and the broad selection of solid, high quality products available. In addition, many individuals find the entire purchasing process smooth and greatly appreciate the helpful assistance provided by the support team when questions arise.
Some reviewers were not happy with unexpected delays in shipping, extended waiting times, and items remaining unfulfilled for long periods. A number of customers also noted that customer service representatives can sometimes be completely unresponsive when attempting to resolve communication issues or tracking concerns.
Auto-generated from all reviews of this business. For reference only.
Ordered a toy and still didn't recieve a shipping confirmation in 2 months. Messaged customer service, they claimed they no longer carried it and said I can pick something else but I wasn't interested in anything else, I just wanted my money back. I had to constantly send emails and threaten to report to the better business beareu to even get a reply back. They claimed they were doing "end of year maintenance" and my refund would be sent out beginning January. Its now almost March and they are claiming the same "maintenance" bs, they took my money!! I hope no one ever orders from these dumb fuckers again! I dont even know how they arnt shut down by now because im not the only one.
Reply from acmejoy.com2026-03-10
Dear Valued Customer,
We are really sorry for the problem that you have encountered.
From your description, we cannot be sure which one order that you mentioned, or whether you ordered from us or not, could you please provide more information to us for confirmation?
This is our email account: [email protected], you can give us a reply by this email.
In order to deal with the problem for you soon, we sincerely look forward to hearing from you.
Best regards,
AcmeJoy Customer Service Dept.
Dear Valued Customer,
We are really sorry for the problem that you have encountered.
But based on our after-sale policy, after we confirmed the problem of the product, we will arrange to resend a new product to you or give you a refund for the broken product.
While you feedback the problem, you can send a video of the product or some pictures of the product. We just need video or pictures of the product, this will not violate your privacy, please don't worry.
But from your description, we cannot be sure which one order that you mentioned, or whether you ordered from us or not, could you please provide more information to us for confirmation?
This is our email account: [email protected], you can give us a reply by this email.
In order to deal with the problem for you soon, we sincerely look forward to hearing from you.
Best regards,
AcmeJoy Customer Service Dept.
I should have check Trustpilot to find out how poorly Acmejoy’s customer care takes care of their customers. I purchased an item that does not work. I plugged it in and left it plugged in for three days. It still does not work. There is a on/off switch that is supposed turn on other options, ie heat, waving, and speed. I have written to their customer care group four times in a week with no reply. All I want is to have it replaced or repaired. No comments what-so-ever. I also tried to look up their facility in New Jersey. They are not shown as being residing at that address
Reply from acmejoy.com2026-03-10
Dear Valued Customer,
We are really sorry for the problem that you have encountered.
We respond in 24 hours generally and give you a solution for your problem, please don't worry.
In public holidays or weekends, we may delay replying.
If you have any questions, please feel free to contact us.
This is our email account: [email protected], you can give us a reply by this email.
In order to deal with the problem for you soon, we sincerely look forward to hearing from you.
Best regards,
AcmeJoy Customer Service Dept.
30 DAYS no delivery (220659), claimed the address couldn't be shipped to because of special instructions. THEY HAVE DELIVERED TWICE BEFORE TO THE EXACT SAME ADDRESS. I was asked to update the address which I did. Even sent them 4 different emails, to ensure the correct address was received as requested by the proper people. I had to replace the intended gift with a similar one from an eBay Store, that one was received in 4 days. NOT GOOD SERVICE
DO NOT ORDER ANYTHING FROM THIS APP ! ! ! Total scam hit me for $500.00 and over the border charges ! ! !
I ordered $200.00 worth of stuff from acmejoy and never received anything but an order confirmed email . . .
Also I’ve received 5 over the border charges and 5 different charges of 100.00 each since I placed this order ! ! !
Don’t order anything from this website it’s a total scam and will rip you off again and again that’s a 💯% fact trust me forget about this app go to Adam and Eve ! ! !
Order #100852924220
I ordered on the 13th still waiting, sent two emails no response, went to their official site and put in my password and they say I don't have an account,They sure took my money real quick
I ordered from this company on Jan14th and its now Jan 21st and I have yet to receive a notice of shipment. I reached out to customer service via both email and direct message with no response the email has now been over 48hrs and the direct message over 24hrs. The customer service is horrible and they are non responsive. Buyer beware!
Buyer Beware POOR CUSTOMER SERVICE this place will Never respond to your email 📧 plus no phone service RED Flag ,This is why I hate doing business on line too many scammers
Reply from acmejoy.com2026-01-15
Hello!
We sincerely apologize for the delay in responding to your message—this is far from the level of service we aim to provide.
An unusually high volume of customer inquiries recently has slowed our response times. Our team is working overtime to address each message in the order received and is making every effort to catch up.
To resolve your issue as quickly as possible, could you please provide your order number? Upon receiving it, we will prioritize your request and respond immediately.
Thank you for your patience and understanding—we truly appreciate it!
Fake scam company. Ripped me off 70 dollars do not buy from them .
Reply from acmejoy.com2026-01-15
Dear Valued Customer,
We are really sorry for the problem that you have encountered.
From your description, we cannot be sure which one order that you mentioned, or whether you ordered from us or not, could you please provide more information to us for confirmation?
This is our email account: [email protected], you can give us a reply by this email.
In order to deal with the problem for you soon, we sincerely look forward to hearing from you.
Best regards,
AcmeJoy Customer Service Dept.
Ordered torso n cleaning kit dec 14 16 no response from customer service on tracking today got email stating cleaning kit is in route but torso hasn't been given to ups why not sent together . Update was scetched product showed 2 weeks late amazing torso suction vibration. Glad the wait is over n it actually showed up products get 5 star customer service I'll be forgiving because it was holidays I couldn't imagine how busy your email was peace n love
Reply from acmejoy.com2026-01-15
Hi!
Thanks for asking about the separate shipment—sorry for any confusion!
The doll and your other products are sent separately because they’re stored in different warehouses (we keep large dolls in a special warehouse for better protection).
Don’t worry, both parcels are on their way , and we’ll send you tracking info for all of them. They should arrive around the same time!
Let us know if you need any other updates 😊
This company is nothing but a scam and a rip off. I have been trying to get a refund for over a month. It started when they sent my order and delivered it to one of my neighbors. Great huh? Delivered something that no one should see but you to your neighbor!
I have been trying to get a refund and all they do is keep telling me they will reship it. There are probably now 10 personal items delivered to my neighbors. Don't trust this company it's a scam!! And yes they have had my correct address the entire time.
Reply from acmejoy.com2026-01-15
Dear Customer,
We sincerely apologize for the serious error in delivering your personal items to a neighbor's residence—this must have caused you significant inconvenience and embarrassment. We bear full responsibility for failing to properly monitor the entire logistics process and promptly prevent this issue.
Please note the following: We shipped using the accurate delivery address you provided. This misdelivery resulted from a sorting error by the carrier during the final delivery stage. However, we fully recognize that as the responsible party for your order, we cannot solely attribute this issue to the logistics provider and must take full responsibility for resolving it.
To rectify this error, we have urgently contacted the logistics company and instructed them to collect the misdelivered package discreetly from your residence, ensuring your privacy is protected throughout the process.
Additionally, we are offering a 15% storewide discount code with no minimum purchase requirement as a gesture of apology. Please contact us at [email protected] to claim it.
This incident has exposed gaps in our logistics oversight. Moving forward, we will strengthen contractual requirements with carriers and implement a dual-verification mechanism at delivery points to prevent recurrence. We sincerely appreciate your understanding and hope for your continued support.
Placed order 11/25/25 has not shipped as of 12/11/25 attempted to contact them all have gone unanswered. DO NOT RECOMEND
Reply from acmejoy.com2026-01-15
Hello!
We sincerely apologize for the delay in shipping your order placed on November 25, 2025, due to overwhelming demand for the product. We deeply regret that you had to wait until December to receive your package, resulting in an unpleasant experience.
This product's sales far exceeded our projections, leading to temporary inventory shortages. We urgently coordinated with our warehouse to expedite restocking and prioritize delivery. Fortunately, the item has now been successfully delivered to you.
This shipping delay highlights gaps in our inventory forecasting. We will optimize our stocking mechanisms to prevent similar situations in the future. Thank you for your patience and understanding!
Still no communication or shipping. Received email. One stating that you were delayed in shipping and item would be expedited as of December 9th. Received second email same day stating you didn't have the item, you weren't going to have the item and to pick another item. I requested clarification and a refund if you did not actually have the item despite it still being listed for sale on your site. Communication attempts via chat and email have gone unanswered. Order was placed on 11/4/2025 and paid for almost 3 weeks ago despite not receiving any communication from your company. Have opened case with PayPal.
Reply from acmejoy.com2026-01-15
Dear Valued Customer,
We are really sorry for the problem that you have encountered.
From your description, we cannot be sure which one order that you mentioned, or whether you ordered from us or not, could you please provide more information to us for confirmation?
This is our email account: [email protected], you can give us a reply by this email.
In order to deal with the problem for you soon, we sincerely look forward to hearing from you.
Best regards,
AcmeJoy Customer Service Dept.
First time ever ordering. Ordered November 26th still have not recieved the item or any emails. But has been paid for and still nothing order #214694
Reply from acmejoy.com2025-12-09
Dear customer, we sincerely apologize!
The product you ordered is currently out of stock. We are deeply sorry for any inconvenience this may cause.
If you still wish to purchase this product, please email us at [email protected] to notify us of the out-of-stock status. We will prioritize reserving stock for you and notify you when it becomes available again.
We will expedite the restocking process and strive to provide you with a better shopping experience. Thank you for your understanding!
Stole my video and used it as advertising. Refuses to answer any and all emails from my agent. Sold the ad. they made using my IP and Likeness to other companies and STILL HASN'T PAID ME FOR ALL THE MONEY THEY'VE MADE OF ME.
Yes, we have piles upon piles of proof yet you refuse to answer, now I'm here letting everyone know.
Great product, great shipping, very good communication.
Reply from acmejoy.com2025-12-02
Thank you for your wonderful review! We’re delighted to hear that you had a positive experience with our service. Your satisfaction is our top priority, and we’re glad we could meet your expectations. We look forward to serving you again in the future!
I ordered the phantom from acmejoy. Order number 212891. I have an average sized penis. I can’t fit it into this. I’m talking the hole is small as a broomstick handle. I have a huge email chain of complaint after complaint. Asking for a refund, store credit. They told me to use lube. So, if you are a 6” penis normal girth, you won’t fit in this, and you won’t get a refund or credit.
Reply from acmejoy.com2025-12-02
Dear Customer,
We sincerely apologize for the product issue you encountered.
In accordance with our after-sales service policy, once we confirm the product defect, we will arrange for a replacement to be shipped to you or process a refund for the faulty item.
When reporting the issue, please provide a video or photo of the product. We only require visual documentation of the product, and this will not infringe upon your privacy. Rest assured.
Could you kindly provide further details for verification?
Our email address is: [email protected]. You may reply directly to this address.
We sincerely look forward to your response to expedite resolution of your issue.
Sincerely,
AcmeJoy Customer Service Department
Boys will be boys, so no pearl-clutching please. :)
About two weeks ago, I ordered three items from this company. I'd never heard of them, they were running a sale, and I was feeling randy. What a huge mistake.
The first item came with the incorrect charger - so that was a total bust. It was NEVER used and is as clean as it was on arrival. The second item came with NO charger at all. So I tried, against what the company advises, to improvise. This one is a TOTAL DUD - also TOTALLY UNUSED and CLEAN AS A WHISTLE. On the topic of returns, if you go to the company website, their demands are truly extraordinary and utterly ridiculous, i.e. film the opening of the damaged item.
I am demanding a full refund and will happily return these defective piles of junk. Gentlemen, please - there are a plethora of shops out there- far superior with excellent customer service. Avoid this place like a venerial disease.
Reply from acmejoy.com2025-11-25
Dear Valued Customer,
We are really sorry for the problem that you have encountered.
From your description, we cannot be sure which one order that you mentioned, or whether you ordered from us or not, could you please provide more information to us for confirmation?
This is our email account: [email protected], you can give us a reply by this email.
In order to deal with the problem for you soon, we sincerely look forward to hearing from you.
Best regards,
AcmeJoy Customer Service Dept.
These people are completely dishonest! They take your money for products that they don't have and then they won't refund your money when requested. Stay away at all costs!! Hey, Acmejoy.com, my order number is: 210193 just so you can't claim that you don't know my order number and will attempt to deflect my negative review. Here's a suggestion Acmejoy.com: Refund your customer's money when it's requested rather than steal from them. SCAM!!
Reply from acmejoy.com2025-11-06
Dear Valued Customer,
We sincerely apologize for the inconvenience and dissatisfaction caused by the delayed refund. We fully understand your concerns and deeply regret not providing a clear explanation earlier. We take full responsibility for this matter.
We hereby inform you that the full amount paid for your unshipped order has been refunded to your original payment method (PayPal). The refund was processed on November 4, 2025, at 22:04, with the refund reference number 3CL44492CT184340T. You may check the status of the refund via your PayPal account or the statement of your linked bank card.
Regarding the previous refund delay: Due to your initiation of a PayPal dispute, the order funds were temporarily frozen per the platform's dispute resolution rules, preventing us from processing the refund directly.
As soon as the dispute process allowed, we prioritized completing your refund immediately. Since the order was unshipped, we have refunded the full amount paid without any deductions.
Your feedback is invaluable to us, as it helps us continuously improve our services.
If you have not yet received the refund, please feel free to provide your PayPal transaction ID or bank card details at any time. We will immediately assist in verifying the status.
Thank you for your understanding and patience. We remain committed to providing a seamless shopping experience for every customer.
Sincerely,
Bestvibe
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