They stepped up their response and professionalism
I was not happy that I was not notified in advance as was my understanding and then notified several months later after expiring. They were also very show in responding to inquiries about time-sensitive sales that expired before I could get my answers. Then I received a product that did not work and they handled it very professionally. They asked me a couple questions to ensure it wasn't working and I was not at fault and then sent me a replacement. It is my favorite and the best toy ever. I am very pleased that they were very fair and responsive to my request. Thank you Acmejoy!