Klarity Health is a highly trusted healthcare platform by both patients and healthcare providers. Klarity Health provides low-cost, worry-free telehealth services for weight loss, mental health, primary care, therapy, and 200+ conditions. Klarity Health is rated highly by patients - 4.96 on Review.io and 4.5 on Trustpilot across the US. Check out www.helloklarity.com to learn more. Klarity Health has been focused on a single mission: connecting patients with personalized and accessible healthcare services through our online marketplace. Founded 4 years ago, we have facilitated over 350,000 telehealth visits and are trusted by 80,000+ patients and 500+ medical specialists. Whether you're seeking weight management, primary care, mental health support, or counseling and therapy, Klarity Health is your trusted marketplace for health and well-being. At Klarity Health, we prioritize your well-being with safe and high-quality practices and affordable healthcare. Our technology connects you to a diverse network of board-certified healthcare providers, ensuring personalized and attentive care. Klarity makes healthcare accessible, transparent, and stress-free, providing top-notch care you can trust.
Written by the business, not verified by us.
Is Klarity Health legit?
Klarity Health (www.helloklarity.com) has a 3.9 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Health & Medical and its reputation is mixed. 24% of reviews are 1 star, a relatively high share; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-08-29.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers truly appreciate the professional and compassionate medical staff who patiently listen to health concerns and provide thorough, personalized care during visits. People also find the online telehealth platform extremely convenient for booking quick appointments and connecting with doctors easily from the comfort of home.
However, some people mentioned experiencing serious difficulties with communication and responsiveness from customer support when trying to resolve billing or account issues. Consumers also noted frustrating scheduling mix-ups, sudden appointment cancellations, and long response delays when trying to get timely help from representatives.
Auto-generated from all reviews of this business. For reference only.
Wouldn't give me my medical records until I mention this is a violation and instantly they released my records.
Reply from Klarity Health2026-08-25
Square Root, we’re sorry for the frustration around accessing your records. That should be handled promptly and clearly, and we take feedback like this seriously. We’d like to look into what happened and make sure any remaining documentation concerns are resolved privately. Please contact us through your patient portal or at [email protected] so our support team can follow up directly.
Klarity has ZERO providers in my state who can prescribe controlled meds. Not effective.
Reply from Klarity Health2026-08-21
Kaitlyn, we’re sorry for the frustration. We understand how disappointing it is to sign up and then find that available provider coverage in your state does not meet your care needs. That is not the experience we want for patients, and we take access concerns seriously. Please contact us through your patient portal or at [email protected] so our support team can review your account privately and help with next steps as quickly as possible.
Today I met with Anna by televisit for the first time. She was professional, knowledgeable and thorough. She took her time explaining things to me and offered the best solution for me
I highly recommend her
Reply from Klarity Health2026-08-19
Robert, thank you so much for taking the time to share this. We're glad to hear your first televisit was professional, thorough, and helped you feel clear about next steps. Feedback like this means a lot as we work to make quality mental healthcare easier to access through Klarity. If you ever need anything, you can reach us through your patient portal or at [email protected].
Experience fast and efficient. Dr. V is highly recommended
Reply from Klarity Health2026-08-17
Thank you for sharing your experience, Sara! We're thrilled to hear that your visit with Dr. V was fast and efficient — that's exactly the kind of care we strive to make accessible at Klarity. It means a lot to know you felt well supported. If you ever have questions or need assistance, please don't hesitate to reach out at [email protected] or through your patient portal. We look forward to continuing to support your care!
They said my insurance Blue Shield is accepted. Was told by provider that I won't have a copay. They kept this up for 3 days to hook me until the 24 hour period had expired. This way they won't lose anything even if i cancelled. During this time, they'll messaged me through Klarity 3 to 4 times a day reminding me to complete my profile and other paperwork. They came back to me and said they don't accept my insurance. Due to that, I cancelled my appointment 1 week before the appointment date. I was charged a $100 cancelation fee. Contacted the provider (Janice Cahambing; Janice Nursing Corp) a week ago. She said she'll ask her team for a refund possibility. I've contacted her 3 times after that in a week's period and no response. Just crickets. Bait and switch to make easy money. I was fooled into this scheme. Don't use Klarity or Janice Nursing Corp. Now thay I've reached out, they went from reaching out to me 3 to 4 times a day to crickets. Klarity claims they are only a technology platform that supports independent provider. I dont think so. Its all part of the scheme. STAY AWAY.
Reply from Klarity Health2026-08-15
Tswjhwm, we're sorry for the frustration and loss of trust this caused. Confusion around insurance, cancellation fees, and refund follow-up is not the experience we want for anyone using Klarity. Providers on our platform make independent decisions about their practices, but our team still takes concerns like this seriously and wants to review what happened privately. Please contact us through your patient portal or at [email protected] so we can look into the billing and communication issues with the right context.
I had a very disappointing experience with this company and felt that my concerns were completely disregarded. I booked an appointment and, within a minute, contacted them to cancel because I knew I would not be able to attend. Despite reaching out immediately, I never received a response. They eventually contacted me at the scheduled appointment time, and I explained that I had already requested a cancellation shortly after booking. Unfortunately, they were unwilling to make any exception and simply told me that refunds are not provided.
Overall, I found the company to be extremely unprofessional and lacking in customer service. I would not recommend their services to anyone who expects to be treated with respect.
Reply from Klarity Health2026-08-14
Hi Sandi, thank you for sharing your experience with us. We're truly sorry to hear this — reaching out to cancel almost immediately after booking and not receiving a timely response is not the experience we want for our patients, and we understand how frustrating this must have been.
We take feedback like yours seriously. Our team strives to respond promptly to all requests, especially time-sensitive ones like cancellations, and it's clear we fell short here. This does not reflect the standard of service we hold ourselves to at Klarity.
We'd like the opportunity to look into what happened and work toward a resolution. Please reach out to us directly at [email protected] or through your patient portal so we can review the details of your situation privately and do our best to make this right.
We appreciate you taking the time to let us know, and we're committed to doing better.
He was very knowledgeable and thorough. He made me feel safe about the decisions he made for my treatment. I felt at ease and was able to discuss everything with him. I will be seeing him regularly from now on during my AADHD treatment and future counselings. .
Reply from Klarity Health2026-08-12
David, thank you for taking the time to share this. We're glad to hear your provider was knowledgeable, thorough, and helped you feel at ease discussing your care. Our goal is to make quality mental healthcare more accessible and supportive, and feedback like yours means a lot to our team. If you ever need anything, you can reach us through your patient portal or at [email protected].
BEWARE, TOTAL SCAM AND FRAUD! I wish I could leave negative stars! I just made an appointment for this evening and completed the request with mandatory deposit and then mandatory payment in full via email. I was then given instructions that this service does not prescribe needed meds for individuals over the age of 45. I therefore canceled WITHIN MINUTES of making the appointment as they can not help me since I am just over 45. I was not given that info until AFTER I had to pay in full. They refused to refund my 150 based off of their cancelation policy. I made the appointment and canceled the appointment with 15 minutes. The only reason I had to cancel was because they did not inform me about age limits until after payment screen. This is extremely unprofessional and appears to be just a service as a money grab... BEWARE!!
Reply from Klarity Health2026-08-07
BES, thank you for sharing this. We're sorry for the frustration around the eligibility information, payment process, and cancellation/refund experience. That's not the kind of experience we want patients to have, and we take concerns like this seriously. Because we can't discuss account details publicly, please reach out through your patient portal or email [email protected] so our support team can review what happened and follow up with you directly.
I just had my first appointment with Dr. Njunge and I have to be honest and say I have never had a better experience then I did today. I have been so afraid to seek treatment for pain management because of the utter disrespect and judgment that sadly some Doctors give. He made me feel heard and understood, also he listened and was very compassionate. Couldn't thank the Lord and Dr. Njunge enough for his kindness and professionalism. I truly look forward to seeing him for long term treatment. First time in years i felt trust and respect from a Doctor. He made me feel normal and Human again in my healthcare journey. I cant thank you enough, keep up the Good work. We need more Men in the Medical field like this. God Bless and I appreciate you more than I could express with words.
Reply from Klarity Health2026-08-08
Thank you so much for sharing this — it truly means the world to us! We're so glad your first appointment was such a meaningful and healing experience. Dr. Njunge's compassion, attentiveness, and commitment to making patients feel truly heard and respected is exactly the kind of care we believe everyone deserves at Klarity.
Starting a new healthcare journey can feel daunting, especially after past experiences that left you feeling judged or dismissed. We're honored you trusted us with that step, and we're so glad you left feeling understood and seen as a human being.
We look forward to supporting you on this journey for the long term! If you ever need anything along the way, please don't hesitate to reach out through your patient portal or at [email protected] — we're always here for you. God bless, and thank you again for your kind words!
First of all this is the second time Ive tried this Telehealth I finally found the doctor I wanted to make appt with and they charged me over 400 3 times !!! I canceled my appt and reported them to my bank. Side note , the website is conffusing and when I tried to test camera it would not work! Im so upset about this!!!!!
Reply from Klarity Health2026-08-06
Gina, we're truly sorry to hear about your experience — being charged incorrectly and dealing with a confusing website and camera issues is the last thing you should have to face when trying to access care. We completely understand your frustration, and we want to make this right. Billing concerns of this nature do not reflect the standard of service Klarity strives to provide, and we take this very seriously. To protect your privacy and work toward a resolution as quickly as possible, please reach out through your patient portal or email us directly at [email protected] — our team will review the charges and work to get this resolved promptly. You deserve a smooth and reliable experience, and we're committed to making that happen.
Very 1st experience was horrible. The doctor they set me up with had sent me another link which I never got, and he charged me for a no-show! I reached out prior to my set time and never heard back, asking why I wasn't sent login info to meeting. He waited until after our set time to reach back out and said sorry for miscommunication and that we could reschedule after I fill out more info from a different site. Lead me to believe all was good and made it sound common for new users..... I just got an email stating he charged me for a no-show!
In addition to their reply...I did as stated and they told me its not their responsibility as its charged via the practice office not them!
Do not use this company please let my $100 loss be a lesson for you!
Reply from Klarity Health2026-08-04
Hi Mike, we're genuinely sorry to hear about your experience — this is not the standard we hold ourselves to at Klarity.
We understand how frustrating it must be to encounter login difficulties before an appointment and then receive a no-show charge despite having reached out in advance. Providers on the Klarity platform operate as independent practitioners and make their own clinical and billing decisions; however, what you've described — a communication breakdown followed by an unexpected charge — is something we take seriously.
We'd like to help make this right. Please reach out to our patient support team at [email protected] or through your patient portal, and they'll look into the billing situation for you. Thank you for sharing your feedback — we hope to turn this experience around.
She was very nice and knew her stuff was very up to date and nice and compassionate
Reply from Klarity Health2026-08-03
Thank you for sharing this, Todd! We're so glad to hear your provider was knowledgeable, up to date, and compassionate — that's exactly the kind of care we set out to make accessible at Klarity. Your kind words genuinely brighten our day. If you ever need anything at all, we're here for you at [email protected] or through your patient portal. Wishing you continued great health!
They hounded us with FIVE emails received in one day for their finder's fee for sending us a new patient. I suspect there would have been more if I hadn't blocked them. I really hope they aren't that obnoxiously aggressive with the patients.
Reply from Klarity Health2026-07-29
Thank you for sharing this feedback, Robert. We sincerely apologize for the volume of emails you received in a single day — that is not the experience we want to create for our provider partners, and we understand how disruptive and frustrating that must have been. We take communication concerns like this seriously and are committed to reviewing our practices to ensure they are appropriate and respectful of your time. We'd welcome the opportunity to address your specific situation directly and make sure this doesn't happen again. Please reach out to our provider support team so we can work toward a resolution together.
Fantastic experience with Lavenia. She was great. Truly went above and beyond, on a Saturday nonetheless! You don't see that from many people. Stop scrolling and see her. You'll be happy you did.
Reply from Klarity Health2026-07-26
Ryan, thank you for taking the time to share this! We're delighted that Lavenia went above and beyond to support you, especially on a Saturday. Making quality mental healthcare more accessible is at the heart of what we do, and it means a lot to hear about your fantastic experience. If you ever need anything, our team is available through your patient portal or at [email protected].
This is a scam they falsely advertise and charge you without providing the service, then refuse to refund. Run it's a scam.
Reply from Klarity Health2026-07-25
Brandon, thank you for raising this. We're sorry for the frustration around billing and what you expected from the service. That's not the experience we want for anyone using Klarity, and we'd like our support team to review what happened directly rather than discuss account details publicly. Please contact us through your patient portal or at [email protected] so we can look into the charge and help work toward a resolution as quickly as possible.
I was able to schedule an appointment relatively fast. Dr. Grady was very professional, genuine and knowledgeable. I never at any time felt rushed during my visit. He actively listened to my concerns and provided the best protocol for my situation and health- rather than prescribing what I felt was best. In addition, he made sure I was on board with my treatment plan. I had a wonderful experience during this visit. I highly recommend!!!
Reply from Klarity Health2026-07-24
Thank you so much, Lou! We're really glad scheduling was smooth and that your visit felt professional, attentive, and thoughtful. Dr. Grady will be happy to know their communication and care made a difference. Our goal is to make quality mental healthcare easier to access, and feedback like yours means a lot to our team. If you ever need anything, please reach out through your patient portal or at [email protected].
The Provider I was matched with was wonderful, I have made them my new doctor, they have greatly improved my life thank you.
Everyone was friendly and helpful with helping me get the care I needed and i would recommend this service
Reply from Klarity Health2026-07-21
Thank you so much, Mark. We're glad to hear your provider has been wonderful and that the care team made the process friendly and helpful. Our goal is to make quality mental healthcare more accessible, and feedback like yours means a lot to everyone at Klarity. If you ever need anything, you can reach us through your patient portal or at [email protected].
1 star. Lilian Davidson. Two months of failed appointments and a prescription that still isn't filled.
I was a patient of Lilian Davidson's from May through July 2026 for an ongoing prescription. The appointments themselves were fine when they happened. Everything around them fell apart.
Here is the actual record, taken from my own portal messages:
- May 20. The appointment never started. I sat in the Zoom waiting room and messaged Dr. Davidson asking if we were still on. Nobody answered until the next morning.
- June 12. Dr. Davidson's scheduling calendar offered me a 4:00 PM Friday slot. I booked it and paid for it. I was then told the office closes at 4:00 on Fridays and there was no availability that day. So her calendar was advertising hours the practice doesn't work, and I had already paid and planned my day around it.
- June 15. I ran out of medication. The pharmacy needed a direct authorization call from the prescriber. I gave Davidson's office the pharmacy's phone number. Seven hours later I got a reply saying the drug was on backorder. I managed to find a pharmacy to fill it without their help.
- July 13 through today. This month's prescription still has not gone through. I have called HEB myself on four separate days to find out the status of my own prescription. HEB has asked for the same single piece of information three times, my last visit date. I relayed that request to Davidson's office three times. The prescription has now been rejected twice for missing it. I am still out of medication as I write this.
In two months, nobody from Dr. Davidson's office ever contacted me first. Not once. Every update I got, I went and got myself. Every requirement the pharmacy had, I found out on my own and passed along. When I finally said I was going to escalate, the response was that I should cancel my appointment and find a provider who is a better fit, along with a reminder that messages get answered within 48 hours. Forty eight hours is the problem. That was the whole complaint.
I should not have to chase a licensed practitioner through a message portal to get a routine refill sent to a pharmacy correctly. And telling a patient to leave is not an answer to a patient telling you what is broken.
Reply from Klarity Health2026-07-17
Trace, we're truly sorry for the frustration and the amount of follow-up you had to do. The communication and coordination you described are not the experience we want for any patient. Providers on Klarity make independent clinical decisions, but we take concerns about access, responsiveness, and support very seriously and want to help resolve this as quickly as possible. Please contact us through your patient portal or at [email protected] so our team can review this privately and follow up directly.
I feel like there comes a time when if you are reaching out for help and you're really ready to engage you will find your person and today I did. I left my first appointment with the ability to take a breath and finally feeling no judgment and that it is OK to trust the process and more importantly to trust yourself. I appreciate the time she took to listen and I mean not just to hear me but to really listen and as a result the questions that she asked that normally make me shutdown I found myself able to answer using the best words I knew how but that was a totally new experience for me. I'm so thankful I found Queendroline!
Reply from Klarity Health2026-07-17
HAR, thank you so much for sharing this. We're really glad you felt heard, supported, and able to trust the process during your first appointment. That kind of attentive care is exactly what we hope patients find through Klarity. If you ever need anything, please reach out through your patient portal or at [email protected].
Best way to see a doctor for your condition this is the more easy way to see a doctor and talk to them .
It was great and easy and very helpful Im going to recommend more folks with conditions to come through klarity health.
Reply from Klarity Health2026-07-18
David Abney, thank you for taking the time to share this. We're glad Klarity made it easy to connect with care and that your experience felt helpful. Making quality mental healthcare more accessible is exactly what our team is working toward, and we really appreciate you recommending us to others. If you ever need support, you can reach us through your patient portal or at [email protected].
Talkiatry
MEDvidi
Circle Medical
MyStart Health 
MEDVi
Blossom Health
Trinity Meds
Found