MEDvidi is an online mental health service striving to redefine the approach to mental wellness in the US. Our mission is clear and impactful: we aim to transform perceptions and enhance accessibility in the realm of mental health care.Our team comprises experienced mental health professionals, each holding the required licenses and specializations to address a broad spectrum of emotional and mental challenges. They are deeply committed to providing personalized care for attention deficit hyperactivity disorder (ADHD), anxiety disorders, depression, insomnia, weight loss management, and other mental health conditions. We prioritize convenience and effectiveness, ensuring that you can access high-quality mental health care from the comfort and privacy of your home. We strongly believe that mental health care should be as accessible and stigma-free as any other form of healthcare.We are dedicated to making our services both affordable and welcoming to all. We aim to normalize seeking mental support, and our appointment times are flexible, ensuring that help is available when you need it.By choosing MEDvidi, you are taking a decisive step towards a healthier mind and a happier life. With our caring team, user-friendly platform, and unwavering commitment to accessibility and affordability, we are here to support you on your journey to mental wellness.
Written by the business, not verified by us.MEDvidi (medvidi.com) has a 4.2 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Health & Medical and its reputation is good. 79% of reviews are 4 stars or higher and 18% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-08-11.
Reviewers had a great experience with this company. Customers frequently praise the dedicated medical staff for their incredible kindness, professional knowledge, and remarkable overall efficiency during scheduled virtual appointments and regular consultations. Many consumers also highlight the exceptional customer care team for resolving prescription issues promptly, answering questions effectively, and always providing deeply compassionate and understanding support. Though some people mentioned ongoing challenges regarding significantly delayed prescriptions, occasional communication gaps, and unhelpful responses from support agents during difficult moments. A few reviewers also experienced frustrating waiting times, unanswered messages, and difficulties when attempting to secure their necessary medication through the platform.
Auto-generated from all reviews of this business. For reference only.I had to call in regarding a tech problem connecting to the video chat, and as a result, the doctor terminated the appointment while I was on the phone with Sam; at least I think I heard her name correctly. Anyway, she managed to reschedule my appointment at no additional charge. She was great.
Tim from customer service is wonderful! Super polite and incredibly helpful!! I’m very grateful to him for helping me out!
Hi, Thank you for your feedback. Thank you for sharing your thoughts with us. If you ever need assistance in the future, please don't hesitate to contact us at [email protected] or call (415) 548-2062. Regards, Janet || MEDvidi Patient Support Team
Elizabeth and dr David are so amazing. I never miss an appointment and they were so understanding. I will never go to another doctor and I’ve been a patient of dr David for over a year. He’s changed my life by getting me off of a ton of medication that was way too high from other doctors. He truly deeply cares about every patient and the support staff was just as incredible
Hi, Thank you for sharing your feedback! We appreciate you taking the time to share your feedback. If you ever face any issues in the future, please don't hesitate to reach out to us at [email protected] or call (415) 548-2062. Warm Regards, Janet| MEDvidi Patient Support Team
It was great. I have a two questions for Dr. Lee if that’s possible?
Hi, Thank you for your feedback. Thank you for sharing your thoughts with us. If you ever need assistance in the future, please don't hesitate to contact us at [email protected] or call (415) 548-2062. Regards, Janet || MEDvidi Patient Support Team
The doctors are great. Use the chat option on the patient portal for help. Or just call Arthur S. from the MEDvidi team, I’d been trying to get my records release form for a week and he fixed the issue instantly with an alternative solution. Thank you!
Hi, Thank you for sharing your feedback! If you ever face any issues in the future, please don't hesitate to reach out to us at [email protected] or call (415) 548-2062. Warm Regards, Janet| MEDvidi Patient Support Team
Excellent communication Customer Service always keeping you informed and making sure you’re taking care of. Max was great.
Hi, Thank you for your feedback. Thank you for sharing your thoughts with us. If you ever need assistance in the future, please don't hesitate to contact us at [email protected] or call (415) 548-2062. Regards, Janet || MEDvidi Patient Support Team
I just got discharge for no reason feels like I punch in gut because I had friendly relationship with my doctor it's so hard to find and other doctor it took me two years
Hi, We appreciate you bringing this to our attention. Due to privacy considerations, we encourage individuals to contact our support team directly at [email protected] or call (415) 548-2062 so we can review the concerns shared and provide appropriate assistance. Be well, Janet| MEDvidi Patient Support Team
This company is an absolute scam. They charged $195 for services that were never properly rendered and failed to send a prescription. When a prescription was finally issued—only after aggressive follow-ups—it was the wrong medication entirely. The provider dismissed my need for a critical panic attack medication and prescribed something completely inappropriate instead. To make matters worse, their support team completely ghosted me and refuses to respond. I am still waiting for a full refund for this unacceptable and dangerous operation. Save your money and stay far away. Reported them across all forms of media.
Hi, Thank you for bringing this to our attention. We take concerns regarding reviews seriously. For privacy reasons, we are unable to discuss specific matters in a public forum. If you would like to share additional information regarding your concern, please contact our support team directly at [email protected]. Regards, Janet | MEDvidi Patient Support Team
Horrible! Don't believe their advertisements!! My boyfriend spent $200 only to be told she couldn't help him. Well you think he should get a refund. Whoever he spoke with didn't do a thing but turn him away when he's been suffering with ADHD for years. Requested the refund and of course it was "no refund". I'm leaving bad reviews wherever I can!
Hi, Thank you for bringing this to our attention. For privacy reasons, we are unable to discuss specific matters in a public forum. If you would like to share additional information regarding your concern, please contact our support team directly at [email protected]. Regards, Janet | MEDvidi Patient Support Team
I’ve had nothing but great experience experiences with Medvidi. My provider is very personable and professional. He truly listens, is responsive and shows excellent clinical reasoning. I look forward to our monthly visits because he is so helpful. Recently, I had an issue with trying to reschedule an appointment and medications and dealt with Hannah. She too was wonderful and expedited my needs. The problem was solved within an hour or so. I would highly recommend Medvidi!!!
Hi, Thank you for your feedback. Thank you for sharing your thoughts with us. If you ever need assistance in the future, please don't hesitate to contact us at [email protected] or call (415) 548-2062. Regards, Janet || MEDvidi Patient Support Team
Nearly two months ago, I had my initial telehealth ADHD visit with MEDvidi. The appointment seemed to go pretty well and my overall opinion of MEDvidi continued to be fairly positive. But I still have not received the written diagnosis and treatment plan that I understood would follow soon after my appointment. This has been especially frustrating for me because they diagnosed me with adult ADHD (a life-changing event), I explained that I urgently needed documentation for active legal matters, and I began following up the next day. Instead, they have demanded that I pay them an additional fee and sign their HIPAA form that seems unusually worded, before providing me with my written diagnosis and treatment plan, even though I was not asking MEDvidi to send anything to a third party. In one call with a MEDvidi representative the call abruptly ended when I asked where those requirements appeared on the website, and in another conversation I was told that other staff were not properly trained. MEDvidi also required full payment upfront when I booked my appointment, but I did not even receive a receipt at first. I had to send multiple emails and make a phone call over about two weeks, before I eventually received billing documentation in the form of a "superbill" that I believe is inaccurate. I have also not received a refund despite asking for one. I am also concerned that MEDvidi provides services to people dealing with serious mental health issues such as anxiety, depression, and ADHD, but their somewhat hidden AI disclosure states that: “Users should be aware that they are communicating with an automated system and not a human representative.” I am sharing this information because, in my experience, dealing with MEDvidi has been highly frustrating and stressful, taken substantial time and attention away from other important projects and deadlines, and I think others may want to consider that when deciding whether to use MEDvidi’s service.
Hi, Thank you for bringing this to our attention. We take concerns regarding reviews seriously. For privacy reasons, we are unable to discuss specific matters in a public forum. If you would like to share additional information regarding your concern, please contact our support team directly at [email protected]. Regards, Janet | MEDvidi Patient Support Team
I’ve been a patient for over 3 years. I had to switch providers for one month due to my normal provider being out of the office. This provider needs to lose her license. She sent my prescription incorrectly to Walgreens not once but FOUR times. This caused Walgreens to look into her further and flag her and my account. Instead of rectifying the issue and sending my prescription to another pharmacy she did nothing for another 4 days. Meanwhile she was continuing to see other patients. I have still yet to hear from anyone in management also.
Hi, We appreciate you bringing this to our attention. Due to privacy considerations, we encourage individuals to contact our support team directly at [email protected] or call (415) 548-2062 so we can review the concerns shared and provide appropriate assistance. Be well, Janet| MEDvidi Patient Support Team
Max was great. Provider care is excellent ⭐️⭐️⭐️⭐️⭐️⭐️
Hi, Thank you for your feedback. Thank you for sharing your thoughts with us. If you ever need assistance in the future, please don't hesitate to contact us at [email protected] or call (415) 548-2062. Regards, Janet || MEDvidi Patient Support Team
Everyone that I dealt with was not great and made me wait hours just to tell me they are going to charge me $100 for something that shouldn’t be my fault. Elizabeth was the last person I talked to and she was great. She actually follow back up and did what she said she would. Which often is not the case with Medvidi. I’m very happy with her.
Hi, Thank you for your review. We appreciate your feedback and are grateful that you took the time to share it. If you ever need any assistance in the future, please feel free to contact our support team directly at [email protected] or call (415) 548-2062. Regards, Janet | MEDvidi Patient Support Team
I have had an amazing experience with Medvidi. My doctor was amazing, Lakeisha Jenkins, she was so easy to talk to so understanding. I had some issues with my pharmacy and customer service was so helpful they kept me informed of what was happening. So unbelievably happy to have found them.
Hi, Thank you for your review. We appreciate your feedback and are grateful that you took the time to share it. If you ever need any assistance in the future, please feel free to contact our support team directly at [email protected] or call (415) 548-2062. Regards, Janet | MEDvidi Patient Support Team
Elizabeth did well in explaining the situation and getting me a timely appointment available.
Hi, Thank you for your feedback. Thank you for sharing your thoughts with us. If you ever need assistance in the future, please don't hesitate to contact us at [email protected] or call (415) 548-2062. Regards, Janet || MEDvidi Patient Support Team
I've been using this practice for about four months for medical weight loss and, overall, I've had success—I have lost nearly 20 pounds. The providers I've seen previously were kind, encouraging, and supportive, which is why I continued using this service despite paying $150 out of pocket for each visit. Unfortunately, my experience with my most recent provider was completely different. I left the appointment feeling judged rather than supported. When I explained that I average around 10,000 steps a day at work and attend an exercise class when my schedule allows, he rolled his eyes and told me that walking at work "isn't exercise." While I understand the importance of structured exercise and lifestyle changes, there are respectful ways to have those conversations. As someone actively working to improve my health and who has already achieved significant weight loss, I expected guidance—not condescension. He also recommended that I see a dietitian, which is a reasonable suggestion, but it was presented in a way that felt dismissive rather than collaborative. My goal was to discuss the next phase of my treatment. Another provider in the practice had previously discussed transitioning me from phentermine to another medication after tapering off, but that conversation was essentially ignored. I also want to mention that I was previously scheduled with another provider who failed to show up for three separate Zoom appointments. Although she was very pleasant when we finally connected, being stood up multiple times without notice is unprofessional, especially when patients are paying cash for appointments. I appreciate the providers who have helped me achieve my progress, but consistency in professionalism and patient respect is just as important as the treatment itself. I hope this feedback is taken constructively because the practice has potential, but my most recent experience was disappointing.
Hi, Thank you for bringing this to our attention. We take concerns regarding reviews seriously. For privacy reasons, we are unable to discuss specific matters in a public forum. If you would like to share additional information regarding your concern, please contact our support team directly at [email protected]. Regards, Janet | MEDvidi Patient Support Team
I had an issue that I needed help resolving very quickly. It was a Saturday, I had finished my appointment at 7:30am or so. I tried to pick up my medication before work, and they said that the doctor wrote it to be picked up on Monday. This would not work for me, as I had a work trip that week from Mon-Thur. I was at work 20 minutes away from the pharmacy trying to figure this out, and it had to be done quickly because the pharmacy closed at 1pm. FRANK jumped in and got everything resolved, just in the Knick of time. I am very grateful for his assistance, and am impressed with the MedVidi customer service on this matter. Thank you FRANK!!!! You’re a life saver.
Hi, We appreciate your sharing your kind feedback. If you ever have any questions or concerns in the future, please don't hesitate to reach out to us at [email protected] or call (415) 548-2062. Regards, Janet || MEDvidi Patient Support Team
So convenient! Great service 👏
Hi, Thank you for your feedback. We genuinely appreciate it. If you ever need any assistance in the future, please feel free to contact our support team directly at [email protected] or call (415) 548-2062. Regards, Janet | MEDvidi Patient Support Team
Simple, helpful, does what they say they will do. Don’t expect a long session - this is best for folks who have lost continuity of care with a prior provider and have documentation to back up their prior mental health prescription(s). In my experience, 99% of issues with telemedicine come down to pharmacists who don’t want to deal with the risk of filling scheduled/controlled meds, so they delay or deny upfront and hope you screw off to somewhere else after enough hassle. Thankfully, Medvidi helps with this by immediately calling and faxing physical copies of their legitimate prescriptions and answering any pharmacy questions. It’s all seemingly “compliance theater” on the part of Walgreens, etc. I’ve filled scripts there for years but the moment I have a scheduled medication, Walgreens suddenly has all sorts of excuses and delays. It’s entirely predictable at this point. So I really appreciate that Medvidi has - so far - stepped up and actually done the legwork to assuage the ego or anxiety of Walgreens’ pharmacists who seem to try to wiggle out of filling even my very modest RX… every single month. It’s still nerve-wracking and requires a patient, diligent process every month starting three days before my refill just to ensure I have the refill in hand by the time I run out. But it’s overall worth it, and really nice to *finally* be at a place in life where I have a steady prescription for an issue that took a decade to finally admit needed RX intervention. I wish pharmacists wouldn’t make it such a painful experience but they seem to be untouchable by the average citizen. For those reporting issues prior to the dreaded “wait and see if the pharmacy will fill” phase, it is likely your state has stringent telehealth laws that are making doctors jump through hoops alongside in addition to the pharmacy hoops that exist everywhere. I wish I could help, and sorry that you have had a different experience. Persistence is key, that’s all I’ve learned. Also, thanks to Hareem who most recently helped get today’s pharmacist on a leash and committed to a specific fill date prior to a trip coming up very soon. I was really worried about juggling these issues while also trying to get ready for a big trip. They work magic!
Hi, We appreciate your sharing your kind feedback. If you ever have any questions or concerns in the future, please don't hesitate to reach out to us at [email protected] or call (415) 548-2062. Regards, Janet || MEDvidi Patient Support Team
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