MEDvidi

10 out of 10

I am very pleased with the results from getting my medication on time and no issues with the prescription. Dr Vineet Sandhu is very compassionate, kind, and listens to you. I have had many doctors in the past, and they don’t listen, they try to hurry you up and don’t want to hear what you are going through, which is the whole point of psychiatric care. Thank you for helping me!!

Alexa MorgenrothUnited States · 1 review · Experienced 2026-07-16 · Posted 2026-07-16

Great customer service somebody is…

Great customer service somebody is always available to answer the phone and navigate any of your issues this is not always true with online appointments.

Nathan BivensUnited States · 1 review · Experienced 2026-07-16 · Posted 2026-07-16

Max and Elda

I can not tell you how wonderful Max and Elda was on your team! If they are not your star employees then I can not understand why not. They are amazing and so incredibly helpful. Their poise and customer service has been incredible.

Joshua C.United States · 1 review · Experienced 2026-07-15 · Posted 2026-07-15

friendly and helpful

Only because there is no 0 stars

Only because there is no 0 stars. Stay away from. This site. Frauds. Frauds. Frauds. There is no discounted prescriptions. Just an online doc telling you you can go to the pharmacy and pay top dollar. Do not fall for it. Do not pay for a visit. Total frauds. Take your money and gone. The reviews they post on their site are not real. Fraud alert. Fraud alert ////// I’M always available to discuss matters in a private forum. ///////

Customer Service from Hareem

Hareem is the kind of person who deserves to manage customer service departments. She has genuine empathy for the patient and is truly driven to resolve the issue you have. I thank God my issue landed on her desk because nobody else except Hareem, that I’ve dealt with to resolve my issues previously, kept their word, consistently kept me updated, and continued to diligently work on the problem until she found a solution. She worked on the problem like as if i were a family member or neighbor. That type of passion to help patients deserves recognition as an exceptional customer service representative who should train others on customer service and manage a department as she leads by example. P.s., Hareem, If you ever see this review, THANK YOU! You are the perfect example of “treat others how you would want others to treat you.”

Bryant ChildressUnited States · 1 review · Experienced 2026-07-14 · Posted 2026-07-15

Needed a same appt

Needed a same day appt. for an appt. that I missed. They jumped through hoops, reached out communicated during the process and most importantly made the appt. happen! Hats off to such compassionate caring people who understand the services they provide are life changing and to deal with challenges in today’s society with such care and compassion is impossible to find! True customer service!

Paulie DeciccoUnited States · 1 review · Experienced 2026-07-13 · Posted 2026-07-13

I appreciate all the help Hareem gave…

I appreciate all the help Hareem gave me during my call

Sam was very helpful and communicated…

Sam was very helpful and communicated effectively

Outrageous costs and does not take insurance

Run Lake Hill have a everything is a video and then the damn thing doesn’t pop up and then it’s like they’re waiting to hit you to charge you a no-show fee of $100 and it’s already $150 a month and they can’t go more than that on any treatments so they’re making $150 off of you and then they’re looking to make $100 off of you if you’re late for the appointment you try to come back on and it’s closed five minutes later. It’s completely shut . Now I’ve missed my abilities to get a refill and now I have to wait until Monday before I can even get an appointment. I’m never doing business from this company again.

Kristine was very kind and helpful

Kristine was very kind and helpful. She called me immediately back after solving an issue with my prescription. I’m so very grateful for her kind manner and speedy help solving the issue

Hareem was extremely helpful in…

Hareem was extremely helpful in scheduling me a new appointment. She was the only person willing to wait on the phone with me until my issue was resolved. Thank you very much Hareem.

Nicole A. “Cola” P.United States · 3 reviews · Experienced 2026-07-05 · Posted 2026-07-07

First provider awesome, second one awful. Issues still not resolved after a week.

I saw a doctor on July 1 and she agreed to send two medication‘s. I had been on for a few years over to Publix, because they don’t work with CVS which was my normal pharmacy. There was an issue with the medication‘s not being received and when I called, they resolved it but only one medication was sent to Publix. I called multiple times and would receive text messages from various numbers saying they were working on the issue, but it took six days to resolve. Finally, a nice agent named Hareem reached out to me this afternoon and said they were gonna schedule a new appointment with a different provider because they were unable to get a response from the first practitioner I saw. She was very nice and the Support staff on the phone was always polite, but I’m giving four stars simply because it took so long to resolve the issue. I did not like the fact that text messages were sometimes answered by a human, but mostly answered by AI because I had to use words to try to flag an agent, and it would only respond once or twice a day. I sure hope these corporations realize that nobody wants to talk to a robot and you cannot replace people in a healthcare setting because it is too easy for AI to make mistakes. Peoples lives are on the line and we should be hiring more staff in the medical field, not less. Nurses and practitioners are already overworked. Other than that, everything was fairly simple and price is reasonable. I was able to get both of my medication’s approved and aside from this issue with one of them not being received and also them not being able to contact my provider… I would say overall, it would have been a good experience… they had to eventually get supervisors involved and they offered to have me meet with another provider free of charge, which is a relief because I was already trying to figure out if I should go to the ER with no insurance or find another online provider. Both options seemed like a big pain in the a** and additional cost I didn’t want to incur. Aside from the long, wait time for a resolution, I would recommend this clinic. Just don’t have your medication sent over to a CVS! I actually really liked the first provider and I believe it would’ve not taken so long had this not transpired over Fourth of July weekend. Thanks again to Hareem for being so kind and understanding during our call today. Update: I met with a new nurse practitioner who didn’t want to write my second medication because they were both controlled substances… Even though my last three doctors, psychiatrist, and nurse practitioner through Medvidi had zero problems with my medication and I’ve been on it without an increased dosage for YEARS. Then the second practitioner started grilling me, asking me if I smoked marijuana or took Kratom?! I was like, lady, I’m 40 years old. I own my own house and work in an executive level role at my previous job… I am in between health insurance and jobs at the moment, which is why I went with this clinic.- But I did not appreciate the implication/judgement. Thankfully, she agreed to send over 10 days of a “reduced dose” of my medicine to the pharmacy, and then hung up on me before I even said goodbye or thanked her… so I called MEDVIDI back explain what happened. They apologized and rescheduled my appointment with the original first practitioner, who was incredibly nice and willing to work with me and Phil the medication’s. I’ve been on for at least three years with no issues… So, buyer beware. Some practitioners are awesome and respect your medical history,and what works with your body …and others are going to act like they know better than the patient, an actual psychiatrist, my last 2-3 Medical Doctors, and the Nurse practitioner that I met with, last week. So now I have a third telehealth appointment in two weeks just to get the same medication that I’ve been on for years, that was supposed to be sent over on July 1 without any issues. I highly recommend you read the reviews of the practitioner that you select… I didn’t pick this one out, but if I had met with her at the first appointment, this would be a one star review. Sorry, MEDVIDI, but after that horrible nurse practitioner, I had to remove a star… I know it’s not your fault, but I did not like that provider at all. I would’ve hoped that after a week of calling and having issues you guys could’ve spoken to the provider and let them know what was going on so I didn’t have to go through this… You guys scheduled a new appointment so I could get this medication that was already supposed to be prescribed to me without even making sure the doctor would write it… I have a headache over this experience. No wonder she had open appointments so quickly available… I can’t imagine people returned to her very often.

Customer Service

Zayn is an awesome customer service rep! He's helpful, professional & communicates well. Thanks :) Got my new provider lined up!

Robert TamburroUnited States · 1 review · Experienced 2026-07-02 · Posted 2026-07-02

A good option

The meds have worked well. The Dr. is fantastic, and when I had a website issue Hareem helped me kindly and patiently

Tom GordonUnited States · 7 reviews · Experienced 2026-07-01 · Posted 2026-07-01

Excellent customer service.

Very professional and helpful customer…

Very professional and helpful customer service. Promptly resolved my inquiry

Dominique GrossUnited States · 1 review · Experienced 2026-06-29 · Posted 2026-06-29

Ive been using medvidi for months and…

Ive been using medvidi for months and ive had a great experience with Dr Willie talbert

Emma MUnited States · 6 reviews · Experienced 2026-02-03 · Posted 2026-06-27

What a scam

What a scam! If you need a GLP-1 provider this ISN'T IT! They sent me a tiny little bottle, enough for 2 weeks then charged me $400 for it!!! Then they kept repeatedly charging my credit card EVERY MONTH until I had to report the card missing and get a new card number to stop the charges!

MEDvidi has changed my mental health…

MEDvidi has changed my mental health for the better. The prescription department is phenomenal. My doctor send my scripts over and there was an issue at the pharmacy and their staff that handles pharmacy related issues was on top of it immediately. They even called my pharmacist and got it straightened out. And they called me to let me know it was handled. Tim W was super helpful and kind and everyone worked together to make it a pleasant experience. A++ service. Thank you 🙏🏻