MEDvidi is an online mental health service striving to redefine the approach to mental wellness in the US. Our mission is clear and impactful: we aim to transform perceptions and enhance accessibility in the realm of mental health care.Our team comprises experienced mental health professionals, each holding the required licenses and specializations to address a broad spectrum of emotional and mental challenges. They are deeply committed to providing personalized care for attention deficit hyperactivity disorder (ADHD), anxiety disorders, depression, insomnia, weight loss management, and other mental health conditions. We prioritize convenience and effectiveness, ensuring that you can access high-quality mental health care from the comfort and privacy of your home. We strongly believe that mental health care should be as accessible and stigma-free as any other form of healthcare.We are dedicated to making our services both affordable and welcoming to all. We aim to normalize seeking mental support, and our appointment times are flexible, ensuring that help is available when you need it.By choosing MEDvidi, you are taking a decisive step towards a healthier mind and a happier life. With our caring team, user-friendly platform, and unwavering commitment to accessibility and affordability, we are here to support you on your journey to mental wellness.
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Is MEDvidi legit?
MEDvidi (medvidi.com) has a 4.2 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Health & Medical and its reputation is good. 79% of reviews are 4 stars or higher and 18% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-08-11.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers frequently praise the dedicated medical staff for their incredible kindness, professional knowledge, and remarkable overall efficiency during scheduled virtual appointments and regular consultations. Many consumers also highlight the exceptional customer care team for resolving prescription issues promptly, answering questions effectively, and always providing deeply compassionate and understanding support.
Though some people mentioned ongoing challenges regarding significantly delayed prescriptions, occasional communication gaps, and unhelpful responses from support agents during difficult moments. A few reviewers also experienced frustrating waiting times, unanswered messages, and difficulties when attempting to secure their necessary medication through the platform.
Auto-generated from all reviews of this business. For reference only.
I was pleasantly surprised by the quality of healthcare that I received. Not only were my needs addressed but also the quality of fallow up service that I received was very efficient. I would recommend this type of service to anyone looking for quality healthcare.
Reply from MEDvidi2026-05-21
Hi,
Thank you for taking the time to share your feedback.
If you ever need assistance in the future, please don't hesitate to contact us at [email protected] or call (415) 548-2062.
Be well,
Janet || MEDvidi Patient Support Team
Zayn ali helped me square some things away because there was a miscommunication with appointments, but he took care of it pretty quickly and he deserves a raise
Reply from MEDvidi2026-05-18
Hi,
Thank you so much for your kind words and for sharing your experience.
If you ever face any issues in the future, please don't hesitate to reach out to us at [email protected] or call (415) 548-2062.
Regards,
Janet| MEDvidi Patient Support Team
Hannah did a wonderful job helping solve my problem. I had connections issues during my televisit prompting a rescheduling fee and visit. She helped resolve this issue, in a thorough, and timely manner. It’s so nice to encounter someone who cares about, patient wellbeing .She’s a great asset to your company.
Reply from MEDvidi2026-05-15
Hi,
Thank you for your feedback. We appreciate you taking the time to share your thoughts with us.
If you ever face any issues in the future, please don't hesitate to reach out to us at [email protected] or call (415) 548-2062.
Regards,
Janet| MEDvidi Patient Support Team
I had trouble with my appointment and I called and got an answer from Diana Watson. She helped me reschedule and sent me a good link. Easy. I love easy
Reply from MEDvidi2026-05-14
Hi,
Thank you for your feedback. We appreciate you taking the time to share your thoughts with us.
If you ever face any issues in the future, please don't hesitate to reach out to us at [email protected] or call (415) 548-2062.
Regards,
Janet| MEDvidi Patient Support Team
I scheduled a 30 minute appointment with a Dr. Haliantova. We spoke for about 26 minutes about my issues then her internet connection cut out. I waited 2 minutes and she came back on. She was in a rush and quickly prescribed me zoloft, which I do not want. She gave me no time to ask any questions about what she prescribed me, told me she had another patient to get to, and quickly left while I was in the middle of asking a question. I didn't like her attitude during the video call and she came off very unprofessional. The whole thing was extremely unprofessional and I paid $195 for this 30 minute appointment. The drug she prescribed me is an SSRI. I will not take any SSRI's. They are way too dangerous and have a high chance of making people more agitated than they already are. They advertised the specific drug that I know helps me on their website. They advertised it under a section that said "most commonly prescribed medications" and it was the very first one. She would not prescribe me what I told her I know works for me. But then proceeded to prescribe me something very dangerous, that I will never take. I think these people that work for this company are paid to push anti-depressants. This is a legitimate scam. Please don't let them steal $200 from you too.
Reply from MEDvidi2026-05-14
Hi,
Thank you for your feedback. We value your concerns and encourage you to contact our support team directly at [email protected] or call (415) 548-2062 so we may assist you further.
Regards,
Janet| MEDvidi Patient Support Team
First of all the address is a house. My experience was a nightmare. The first doctor they connected me with is located in Michigan. Therefore he is only legally licensed to prescribe medicine to Michigan residents. I am not located in Michigan. It was MEDVIDI who through text messaging admitted that this doctor illegally prescribed medicines to me. Why they tried to throw him under the boss is anyones guess. I tend to believe he is not willing to scam people out of money. This was unbeknownst to me at the time. So suddenly i was not able to connect with the doctor from Michigan. I was then connected to a doctor in my state. I made two back to back appointments one for medicines and one for ESA paperwork. This doctor prescribed medicine to me that I have very bad reaction to right after I told him that I cannot take that type of medicine. So he did not listen to anything I said. He stated he in fact is the doctor for the ESA paperwork. He took the pet information and stated he would issue the paperwork. He did not. When I contacted MEDVIDI about the paperwork not being issued over the next three days they gaslighted, lied, conned, asked me questions that they stated I gave the wrong answers too. They removed the appointment confirmation and the payment confirmations from my devices completely. Leaving no trace of appointments with DR SUDDLE, they refused to refund the money for the service that was not honored. On the third day they connected me with a different doctor to issue the ESA paperwork. That doctor told me he could not issue the paperwork since that being my first visit. No prior history with him. Well that was true with DR RUDDLE. So MEDVIDI AND DR SUDDLE KNEW IT WAS NOT ETHICAL OR LEGAL FOR THE ESA PAPERWORK TO BE ISSUED SINCE IT WAS MY FIRST APPOINTMENT. Medvidi still has not refunded the money I paid for the service they knew would not be honored. And they have refused to send me my medical records. Stating because I have been discharged I will not receive my medical records. MORE ILLEGAL ACTIONS THAT MEDVIDI IS TRYING TO GASLIGHT, LIE, AND CON me into believing. Of course that did not work. I emailed and text a right to access my medical records with the rekevant enforcing codes listed. They have ignored it. Every time I call much like the three day period about DR SUDDLE and the ESA PAPERWORK AND MEDVIDI REFUSING TO REFUND MY MONEY, I receive another story of why I will not be permitted the medical records and the refund I have repeatedly requested. Yhey did send a intake form instead of a HIPPA release. This group is set up to RIP PEOPLE OFF. THEY SHOULD BE THOROUGHLY INVESTIGATED BY ALL RELEVANT AUTHORITIES THAT APPLY TO THIS REVIEW AND SHUT DOWN PERMANTENTLY. They have caused more stress, anxiety, hardship and harm. This is not a compassionate group. They just want to RIP YOU OFF. The ordeal I speak of has been going on for well over a month. Investigations are in order. I believe the customer service representatives I am forced to speak with are directed to gaslight, lie, con, deny, and scam. I also believe they are not located in USA. So our laws do not apply to the customer service company MEDVIDI is using in a foreign country. DR SUDDLE IS RETIRED. AND HAS BEEN FOR SOME TIME SO PLEASE EXPLAIN TO ME HOW A RETIRED COCTOR PRESCRIBED ME MEDICINE AND THROUGH YOUR SITE RIPPED ME OFF?
Reply from MEDvidi2026-05-13
Hi,
Thank you for your feedback. We value your concerns and for your privacy, please reach out to us privately at [email protected] so that we can assist your further.
Regards,
Janet| MEDvidi Patient Support Team
I am into my third bottle and despite dieting and regular exercise. I have not seen any weight loss!
Reply from MEDvidi2026-05-13
Hi,
We’re sorry for the inconvenience. At this time, we are unable to locate your file.For your privacy, please reach out to us privately at [email protected] so we can assist you further.
Regards,
Janet| MEDvidi Patient Support Team
Excellent. Compassionate service and response from all care providers.
Reply from MEDvidi2026-05-13
Hi,
Thank you for your kind feedback. We truly appreciate your words.
If you ever face any issues in the future, please don't hesitate to reach out to us at [email protected] or call (415) 548-2062.
Regards,
Janet| MEDvidi Patient Support Team
The gr|at experienc i had from this place is they truly want to help you n be able to trust you i love that they understand how terrible mental health can be when its off they want to heal you. i also love no matter what time day or night theres a careteam ready on stand by every place should be this easy its m|ntal health theres no stress \ith these ppl i would be lost without my dr and thecwhole med staff and they care its beautiful
Reply from MEDvidi2026-05-13
Hi,
Thank you for your review and for sharing your feedback.
If you ever face any issues in the future, please don't hesitate to reach out to us at [email protected] or call (415) 548-2062.
Regards,
Janet| MEDvidi Patient Support Team
My appointment went great, doctor listened to me but when it came to getting my prescription i jumped through so many hoops to get it sent to my pharmacy. I am still waiting for the pharmacy to receive it. Anytime i call they tell me the same thing. “you just have to wait.”
Reply from MEDvidi2026-05-13
Hi,
Thank you for your feedback. We value your concerns and encourage you to contact our support team directly at [email protected] so we may assist you further.
Regards,
Janet| MEDvidi Patient Support Team
My experience with Medvidi went extremely well from start to finish. The intake form didn't disappear when I needed to go off page, as many other sites do. I had some questions re uploading license and Cameron was a big help. Very patient and knowledgeable. Dr. Morgan was a pleasure to speak with and solved my problem. Wouldn't hesitate to use them again.
Reply from MEDvidi2026-05-13
Hi,
We appreciate you reaching out and sharing your feedback.
If you ever face any issues in the future, please don't hesitate to reach out to us at [email protected] or call (415) 548-2062.
Regards,
Janet| MEDvidi Patient Support Team
Absolutely unacceptable experience with MedVidi. They took my money, my doctor prescribed my ADHD medication, and DAYS later the prescription still hasn’t even been sent to the pharmacy. Today is Monday evening — I’ve been contacting them since THURSDAY trying to get this fixed and nobody seems capable of doing their job properly.
When you prescribe someone medication, especially for ADHD and anxiety, you cannot just disappear and leave patients untreated. Going without my medication because of an incompetent doctor and terrible communication has completely thrown me off mentally and emotionally. The anxiety and stress this caused was avoidable and honestly irresponsible.
If you need reliable care, accountability, or timely prescription handling, I would strongly reconsider using this service. Being ignored while they already took my payment is beyond frustrating.
Reply from MEDvidi2026-05-12
Hi,
Thank you for your feedback.
For privacy and security reasons, we are unable to address matters raised in public forums. Please contact our support team directly at [email protected] so that we may review the information you provide and assist you through a secure channel.
Regards,
Janet | MEDvidi Patient Support Team
Samantha was very helpful , but understood my anxiety and was very patient and calm, help me book my appointment, and made everything very clear and easy to understand. :)
My solution the service and the customer service I received were exceptional
Reply from MEDvidi2026-05-12
Hi,
Thank you for taking the time to share your feedback.
If you ever face any issues in the future, please don't hesitate to reach out to us at [email protected] or call (415) 548-2062.
Regards,
Janet| MEDvidi Patient Support Team
Hi,
Thank you for your feedback. Thank you for sharing your thoughts with us.
If you ever face any issues in the future, please don't hesitate to reach out to us at [email protected] or call (415) 548-2062.
Regards,
Janet| MEDvidi Patient Support Team
Dr Reeder is the best! World class medical care for very little cost. I had an issue with getting a document uploaded and was helped y Justin very quickly. Justin get me set up in about two minutes. Quick, efficient and friendly. Feels like I’m being taken care of by family! I MEDvidi.
Reply from MEDvidi2026-05-11
Hi,
Thank you for your review and for sharing your feedback.
If you ever face any issues in the future, please don't hesitate to reach out to us at [email protected] or call (415) 548-2062.
Regards,
Janet| MEDvidi Patient Support Team
Hareem was great. She called me back and got me scheduled for the time that would work best.
Reply from MEDvidi2026-05-08
Hi ,
Thank you for your kind feedback! We truly appreciate your support .
If you ever face any issues in the future, please don't hesitate to reach out to us at [email protected] or call (415) 548-2062.
Regards,
Jane| MEDvidi Patient Support Team
They were very helpful when my prescription wasn’t at the pharmacy. They called them and made sure that they got it and then called me to let me know it was confirmed. :)
Reply from MEDvidi2026-05-08
Hi ,
Thank you for your kind feedback! We truly appreciate you taking the time to share your experience!
If you ever face any issues in the future, please don't hesitate to reach out to us at [email protected] or call (415) 548-2062.
Regards,
Jane| MEDvidi Patient Support Team
I’m so Happy with this company Arthur S. walked me through everything that was needed to get my medication. This company is amazing
Reply from MEDvidi2026-05-07
Hi,
Thank you so much for your kind words! We appreciate you reaching out and sharing your feedback.
If you ever face any issues in the future, please don't hesitate to reach out to us at [email protected] or call (415) 548-2062.
Regards,
Janet| MEDvidi Patient Support Team
Hi,
Thank you for your feedback! We truly appreciate you sharing your thoughts.
If you ever face any issues in the future, please don't hesitate to reach out to us at [email protected] or call (415) 548-2062.
Regards,
Janet| MEDvidi Patient Support Team
Zayn was very patient as we navigated several IT issues.
Reply from MEDvidi2026-05-06
Hi,
Thank you for taking the time to share your feedback.
If you ever face any issues in the future, please don't hesitate to reach out to us at [email protected] or call (415) 548-2062.
Regards,
Janet| MEDvidi Patient Support Team