Birdfy

Hi Ken, Thank you so much for taking the time to share such detailed feedback! We're really glad our tech support was able to help you get your bird feeder set up, and that the replacement under warranty went smoothly. That's exactly the experience we want for our customers. We truly appreciate your honest thoughts on the hummingbird feeder. You're right that hummingbirds present some unique challenges — they're fast little creatures! We're sorry to hear the camera hasn't been meeting your expectations in capturing those moments. Your feedback about the missed recordings and the app experience is really valuable, and we'll be sure to pass it along to our product team. If you'd like, please don't hesitate to reach out to our support team so we can look into your specific setup and see if there's anything we can do to improve your hummingbird feeder experience. We'd love to make it right! Regards, Birdfy Team

Dear Mrs. Beazley, Thank you so much for taking the time to share your experience! We're really glad to hear that you think the Birdfy is a well-made piece of kit and that you were able to help your neighbor enjoy it. We sincerely apologize for the missing mesh tray and the inconvenience this caused. We completely understand how frustrating it must have been, especially as it was a gift. We're sorry that the resolution process took longer than it should have — that's not the experience we want for our customers, and we appreciate your patience in working through it with us. Your feedback regarding our after-sales support is truly valuable, and we are continuously working to improve our processes to ensure issues like this are resolved more quickly and smoothly in the future. We hope your neighbor is now enjoying their Birdfy, and if there's anything else we can help with, please don't hesitate to reach out to us directly and we will be more than happy to assist. Warm regards, Birdfy Team

Hi Polly, Thank you so much for sharing your valuable feedback. We're delighted to hear you're enjoying the beautiful hummingbird photos! We're sorry to hear about the false motion alerts. If you'd like, please don't hesitate to contact our support team through Birdfy Chat, email, or phone support (available for US customers). We'd be happy to help you check your notification and motion detection settings to improve your experience. Thank you again for your support, and happy bird watching! 🐦 Regards, Birdfy Team