Birdfy (birdfy.com) has a 4.3 out of 5 rating on OK.one, based on 63 user reviews collected here. It is listed under Animals & Pets and its reputation is good. 84% of reviews are 4 stars or higher and 8% are 1 star; The business has replied to 89% of negative reviews. Last updated 2026-08-10.
The website glitched and did not allow me to write a card. This was an expensive wedding gift. I called customer support who claim to be open at 9. I called approximately 5-6 times. Finally someone answered and she was condescending. I told her that on my end of things, there was no place to write special instructions, she kept telling me to open my cart (it was). I called IMMEDIATELY after placing the order to include a gift message and thought it hadn’t shipped yet, “there’s nothing we can do”. I wish I had gone with a different gift because customer service is hard to get in touch with and can’t actually help with orders.
D
David Carter · 4 reviews · Verified · Experienced 2026-07-27 ·
★★★★★
met my expectations
Reply from Birdfy2026-08-04
Hi David,
Thank you for taking the time to leave us a review! We're glad to hear that your Birdfy experience has met your expectations.
If you ever need anything else, please don't hesitate to reach out through Birdfy Chat, email, or phone support (available for US customers). We're always here to help.
Happy bird watching! 🐦
R
Raymond David · 1 review · Verified · Experienced 2026-07-01 ·
★★★★★
The few hiccups I’ve had along the way…
The few hiccups I’ve had along the way with a couple of the birdfeeders I have gotten from you guys you handle all my problems very quickly and efficiently thank you
Reply from Birdfy2026-08-04
Hi Raymond,
Thank you so much for taking the time to share your experience with us. We're delighted to hear that our team was able to resolve the issues you encountered quickly and efficiently.
Your kind words mean a lot to us and motivate us to continue providing the best support possible.
If you ever need anything else, please don't hesitate to reach out through Birdfy Chat, email, or phone support (available for US customers). We're always here to help.
Happy bird watching! 🐦
I already have the Birdfy Camera feeder ! We love it ! As well as 3 NETVUE security cameras on the farm . The Birdfy camera feeder will fit perfect with the feeder ! Can’t wait to set it up !
Reply from Birdfy2026-08-03
Hi Gary,
Thank you so much for your wonderful review!
We're thrilled to hear that you're enjoying your Birdfy Camera Feeder and that you've also chosen to use our NETVUE security cameras on your farm. It means a lot to us that you've placed your trust in our products.
We hope you have a great time setting up your new Birdfy feeder, and we can't wait for you to enjoy all the bird visits it brings!
If you ever need anything else, please don't hesitate to reach out through Birdfy Chat, email, or phone support (available for US customers). We're always here to help!
Happy bird watching!
Warm regards,
Birdfy Team
I have 4 Birdfy products, performance is OK enough for most of them but spotty. The bird bath pro is the worst product - it is only online about 2 hours total per day despite being right next to 3 other working devices that stay connected to the wifi. I emailed Birdfy about this when I first got the product to ask if it was defective and never received a response, I assume because it was within a week of the outage that had everything down for days and they were too busy dealing with that. At this point it's basically just a $300 bird bath without a working camera.
The information posted by Birdfy here in response to my review is NOT ACCURATE. I ordered the bird bath from them and after a 3 day delivery estimate it sat for WEEKS in transit with no tracking information. I had to reorder the product through another seller and cancel the order and Birdfy would only issue the refund if I assured them I would return the bath if it every arrived so that is why there is a return on record. I still have the bath ordered from another seller. And it is still terrible. And Birdfy never addressed my email about this.
Reply from Birdfy2026-08-04
Hi Nicole,
Thank you for sharing your feedback, and we're truly sorry to hear about your experience. This is certainly not the experience we want you to have with our products.
Upon checking our system, we can confirm that we've already sent you a return shipping label via email so you can return the Bird Bath Pro. We also confirmed that your refund has already been processed on our end.
If you haven't seen our email yet, could you please check your spam or junk folder, as it may have been filtered there.
If you have any questions or need any further assistance, please don't hesitate to let us know. We're always happy to help.
A
Anne F · 1 review · Verified · Experienced 2026-07-27 ·
★★★★★
Great customer service
Response time was excellent and my issue cleared up right away. Great customer service!
Reply from Birdfy2026-08-04
Hi Anne,
Thank you for taking the time to leave us such a wonderful review! We're delighted to hear that your issue was resolved quickly and that you had a great experience with our customer service.
Your feedback means a great deal to our team, and we're grateful for your support.
If you ever need anything else, please don't hesitate to reach out through Birdfy Chat, email, or phone support (available for US customers). We're always here to help.
Happy bird watching! 🐦
S
Sue · 2 reviews · Verified · Experienced 2026-07-25 ·
★★★★★
Original Plastic Bird Feeder
Overall product (original plastic feeder, blue roof) is very good. Camera lens and photos are great. But I would like more products for this feeder. The cage guard spaces are too wide, and squirrels get caught in the feeder. Need better design.
Reply from Birdfy2026-08-03
Hi Sue,
Thank you for taking the time to share your feedback and for your thoughtful review.
We're delighted to hear that you're enjoying the original plastic feeder and that you're happy with the camera quality and photos.
We also appreciate your suggestion regarding the cage guard. Feedback like yours is valuable, and we'll share it with our product team as we continue to improve our designs and accessories.
If you ever need anything else, please don't hesitate to reach out through Birdfy Chat, email, or phone support (available for US customers). We're always here to help!
Happy bird watching!
Warm regards,
Birdfy Team
Hi Peter,
Thank you for sharing your feedback!
We're delighted to hear that your product arrived the very next day. We know how exciting it is to receive your Birdfy product and start enjoying the experience right away.
We appreciate you choosing Birdfy and hope you have many wonderful bird-watching moments ahead!
If you ever need anything else, please don't hesitate to reach out through Birdfy Chat, email, or phone support (available for US customers). We're always here to help!
Happy bird watching!
Warm regards,
Birdfy Team
Camera went bad just outside of warranty and company won't replace it. Great device if it works...
Reply from Birdfy2026-08-03
Hi,
Thank you for sharing your experience. We sincerely apologize for the inconvenience and frustration this situation has caused. This is not the experience we want for you, and we genuinely want to make this right.
Please contact our Customer Support team via Birdfy Chat in the Birdfy app, by email at [email protected], or by phone at 866-749-0567 (available for US customers, 9 AM–6 PM EST). This will allow us to look into the issue and work toward a solution as quickly as possible. Our team will be happy to guide you through the next steps.
Your satisfaction is very important to us, and we truly appreciate your patience. We hope to help you enjoy your Birdfy product without further interruptions.
Kind regards,
Birdfy Team
I purchased this for an anniversary on 6/25/26. I did not give the gift until 7/15/26. It never worked properly. When I requested a return on 8/1/26, I was told I was outside of the return time. This was an expensive birdhouse and I was only offered a warranty. not even a replacement! If u plan to buy, try it out immediately! It’s junk. I would never recommend!!
Reply from Birdfy2026-08-03
Hi Azal,
We’re very sorry to hear about your experience — that’s certainly not what we want for you.
This is not the level of service we aim to provide, and we truly appreciate you bringing it to our attention.
We want to make this right. Our support team has already reached out to you via email to assist further, so please kindly check your inbox when you have a moment.
Thank you for your patience and for giving us the opportunity to assist. If you need immediate help, you’re always welcome to reach out through Birdfy Chat, email, or phone support (available for US customers).
Warm regards,
Birdfy Team
S
Susan · 2 reviews · Verified · Experienced 2026-07-22 ·
★★★★★
Got quick answers regarding replacing…
Got quick answers regarding replacing parts. Was able to order them and got them quickly. Agent was very knowledgable and responded to my questions within a reasonable time.
Reply from Birdfy2026-08-03
Hi Susan,
Thank you for your kind review!
We're glad to hear that our support team was able to quickly assist you with replacing parts and answer your questions. We appreciate your feedback about the helpful service and timely responses.
We always strive to make the support experience as smooth and convenient as possible, and we're happy that we could help you get the parts you needed.
If you ever need anything else, please don't hesitate to reach out through Birdfy Chat, email, or phone support (available for US customers). We're always here to help!
Happy bird watching!
Warm regards,
Birdfy Team
We love the bird feeder very much. Set up was not too difficult, and although it is 100 feet out in the yard, the WiFi signal isn't a problem. It has held the charge just fine, even on cloudy days.
Reply from Birdfy2026-08-03
Hi Leslie,
Thank you for sharing your wonderful feedback!
We're happy to hear that you love your Birdfy feeder and that the setup process went smoothly.
We truly appreciate you taking the time to share your experience, and we hope you continue enjoying the amazing bird visitors captured by your Birdfy feeder!
If you ever need anything else, please don't hesitate to reach out through Birdfy Chat, email, or phone support (available for US customers). We're always here to help!
Happy bird watching!
Warm regards,
Birdfy Team
Hi Vicki,
Thank you for your lovely feedback!
We're happy to hear that your experience was efficient, friendly, and enjoyable. Providing helpful and pleasant support is something we always strive for, and we truly appreciate you taking the time to share your experience.
If you ever need anything else, please don't hesitate to reach out through Birdfy Chat, email, or phone support (available for US customers). We're always here to help!
Happy bird watching!
Warm regards,
Birdfy Team
I love the Birdfy products for all that I have learned about the birds in our area. And I have shared that joy with my family. The service is prompt and your staff is always helpful.
Reply from Birdfy2026-08-01
Hi Debbie,
Thank you so much for this sharing your experience! We're delighted to hear that Birdfy has helped you learn more about the birds in your area, and we love that you've been able to share that joy with your family too. Our team works hard to keep our service prompt and helpful, so it means a lot to know it's making a difference.
If you ever need anything else, please don't hesitate to reach out through Birdfy Chat, email, or phone support (available for US customers). We're always here to help! Happy bird watching!🐦
Regards,
Birdfy Team
Process took too long and through too many channels to only be told I would receive an answer in 24-48 hours.
Reply from Birdfy2026-08-01
Hi Bonnie,
We’re very sorry to hear about your experience — that’s certainly not what we want for you.
This is not the level of service we aim to provide, and we truly appreciate you bringing it to our attention.
We want to make this right. Our support team has already reached out to you via email to assist further, so please kindly check your inbox when you have a moment.
Thank you for your patience and for giving us the opportunity to assist. If you need immediate help, you’re always welcome to reach out through Birdfy Chat, email, or phone support (available for US customers).
Warm regards,
Birdfy Team
Customer service was kind and re-ordered the bird feeder without any problems.
Reply from Birdfy2026-08-01
Hi John,
Thank you so much for your kind words! We're thrilled to hear that our customer service team was able to help you with the re-order of your bird feeder quickly and smoothly. Making sure our customers have a hassle-free experience is always our top priority.
We appreciate you taking the time to share your feedback, and we hope you and your feathered visitors are enjoying the feeder! If you ever need anything else, feel free to reach out through Birdfy Chat, email, or phone support (available for US customers). Happy bird watching!🐦
Regards,
Birdfy Team
Birdfy is my favorite place for bird equipment. Wonderful customer service and great communication.
Reply from Birdfy2026-08-01
Hi Sheila,
Thank you so much for the wonderful feedback! We're so happy to hear that Birdfy is your favorite place for bird equipment and that our customer service and communication stood out to you.
Providing a great experience for our customers (and their feathered friends!) is always our goal, so it means a lot to hear this feedback. If you ever need anything else, don't hesitate to reach out through Birdfy Chat, email, or phone support (available for US customers). Happy bird watching!🐦
Regards,
Birdfy Team
Our new Birdfy feeder was delivered in a couple of days and the number of birds coming to the feeder has more than doubled! Plus the camera has better clarity than our last one that was 5 years old. We love it!
Reply from Birdfy2026-07-31
Hi Linda,
Thank you so much for the wonderful feedback! We're thrilled to hear your new Birdfy feeder arrived quickly and that you're already seeing double the birds visiting! It's amazing how much of a difference the improved camera clarity can make too, especially compared to a 5-year-old model.
Thanks for being a loyal Birdfy customer, and here's to many more feathered visitors! If you ever need anything, our Birdfy Chat, email, and phone support team are always happy to help. Happy bird watching! 🐦
Regards,
Birdfy Team
B
Bob · 4 reviews · Verified · Experienced 2026-07-22 ·
★★★★★
Great messaging to help with ordering.
Reply from Birdfy2026-07-31
Hi Bob,
Thank you so much for the kind words! We're glad our messaging made the ordering process smooth and easy for you.
If you ever need anything else, please don't hesitate to reach out through Birdfy Chat, email, or phone support (available for US customers). We're always here to help! Happy bird watching!🐦
Regards,
Birdfy Team
I have had a couple of experiences regarding my 2 bird feeders. Customer service is AMAZING!!! I needed a replacement of a solar panel and a bird seed guard. Had no issues at all everything was taken care of and replacements were sent!
Reply from Birdfy2026-07-31
Hi Julie,
Thank you so much for sharing your experience with us! We're thrilled to hear that our customer service team took great care of you when replacing your solar panel and bird seed guard. Making sure our customers have a smooth, hassle-free experience is exactly what we strive for.
We hope your 2 bird feeders are bringing you lots of joy and feathered visitors! If you ever need anything else, don't hesitate to reach out through Birdfy Chat, email, or phone support. Happy bird watching! 🐦
Regards,
Birdfy Team
