Birdfy (birdfy.com) has a 4.3 out of 5 rating on OK.one, based on 63 user reviews collected here. It is listed under Animals & Pets and its reputation is good. 84% of reviews are 4 stars or higher and 8% are 1 star; The business has replied to 89% of negative reviews. Last updated 2026-08-10.
Hi Leslie, Thank you so much for sharing your experience! We're so happy to hear you're loving your Birdfy product. If you ever have any questions or need assistance, our Birdfy Chat, email, and phone support team are always here to help. Happy bird watching!🐦 Regards, Birdfy Team
Thanks for understanding the problem and acting so quickly.
Hi John, Thank you so much for the kind words! We're so glad we could help resolve the issue quickly and get you back to enjoying your Birdfy product. If you ever need anything else, our Birdfy Chat, email, and phone support team are always here to help. Happy bird watching! 🐦 Regards, Birdfy Team
My wife bought this as a Christmas present for me. We really enjoy watching all the different varieties of birds at the feeder.
Hi Jeffrey, Thank you so much for sharing your experience! What a wonderful Christmas gift idea from your wife. We love hearing that you and your family are enjoying watching the variety of birds visit the feeder — that's exactly the kind of joy we hope our products bring. If you ever need anything else, please don't hesitate to reach out through Birdfy Chat, email, or phone support (available for US customers). We're always here to help! Happy bird watching!🐦 Regards, Birdfy Team
Very easy to deal with. Happy with the customer service
Hi Scottey, Thank you so much for your wonderful feedback! We're so happy to hear you found the process easy and that our customer service team took great care of you. We strive to make every interaction with Birdfy as smooth and enjoyable as possible, so it's great to know we hit the mark for you! If you ever need anything else, please don't hesitate to reach out through Birdfy Chat, email, or phone support (available for US customers). We're always here to help! Happy bird watching! 🐦 Kind regards, Birdfy Team
Hi Patricia, Thank you so much for sharing your experience! We're so glad to hear that Birdfy is helping you learn the names of the birds visiting your feeder - that's one of our favorite parts of the experience too! We hope Birdfy continues to bring you many more delightful discoveries! If you ever need anything else, please don't hesitate to reach out through Birdfy Chat, email, or phone support (available for US customers). We're always here to help! Happy bird watching! 🐦 Kind regards, Birdfy Team
Hi Jeff, Thank you so much for sharing your experience. We're so glad to hear that the purchase process was quick and easy for you. We hope your Birdfy is already bringing some wonderful feathered visitors your way! If you ever need anything else, please don't hesitate to reach out through Birdfy Chat, email, or phone support (available for US customers). We're always here to help! Happy bird watching! 🐦 Kind regards, Birdfy Team
I am having a blast watching birds come to the feeder and am anxious to put the hummingbird attachment on. I ordered it after I got the Birdfy and it came quickly. It is working great. I am hoping not to go broke buying seed. I also was greeted by a grasshopper on the feed one day!
Hi Melanie, Thank you so much for sharing this delightful feedback! We're thrilled to hear you're having a blast watching birds visit your feeder. We're glad the hummingbird attachment arrived quickly and is working great for you - we hope it brings even more colorful visitors your way soon! And ha, we love that you had a surprise grasshopper guest too. Nature really does bring all kinds of visitors to the Birdfy! If you ever need anything else, please don't hesitate to reach out through Birdfy Chat, email, or phone support (available for US customers). We're always here to help! Happy bird watching!🐦 Kind regards, Birdfy Team
Site was easy to use, i wasn’t given the opportunity to use the 8% discount I was supposed to get for signing up for their email list, but the sale prices were good.
Hi Pam, Thank you so much for sharing your experience with us! We're delighted to hear that you found our website easy to use and were able to take advantage of our sale prices. We're sorry to hear you weren't given the opportunity to use the 8% discount for signing up for our email list. We appreciate you bringing this to our attention, and we'll be sure to share your feedback with our team as we continue to improve the shopping experience. If you ever need anything else, please don't hesitate to reach out through Birdfy Chat, email, or phone support (available for US customers). We're always here to help! Happy bird watching! 🐦 Kind regards, Birdfy Team
I am delighted with my Pro 2 feeder. The videos are crisp and clear. I’ve been more successful in identifying differences between similar species since I can observe them up close. When I decided to buy a smart feeder, I knew Birdfy was the right choice. Their customer service is outstanding, and their products are top notch.
Hi Sheila, Thank you so much for your wonderful feedback! We're absolutely thrilled to hear that you're delighted with your Pro 2 feeder and that the video quality is meeting your expectations. It's especially exciting to know that the crisp, clear videos are helping you identify subtle differences between similar bird species — that's exactly what we designed the Pro 2 to do! Getting those up-close views truly makes all the difference. We're so grateful that you chose Birdfy, and we'll always strive to keep our customer service and products at the high standard you deserve. If you ever need any assistance, please don't hesitate to reach out through Birdfy Chat, email, or phone support (available for US customers). We're always here to help! Happy bird watching! 🐦 Warm regards, Birdfy Team
Doesn't work, connection to server is horribly temperamental, meaning loads of ‘moments’ are missed and you can’t connect to live stream nine times out of ten. I have sent it back and am going with a more reliable brand. Recommend you read all the Reddit posts about this before wasting your money.
Hi Deborah, Thank you for sharing your experience. We sincerely apologize for the inconvenience and frustration this situation has caused. This is not the experience we want for you, and we genuinely want to make this right. Please contact our Customer Support team via Birdfy Chat in the Birdfy app, by email at [email protected], or by phone at 866-749-0567 (available for US customers, 9 AM–6 PM EST). This will allow us to look into the issue and work toward a solution as quickly as possible. Our team will be happy to guide you through the next steps. Your satisfaction is very important to us, and we truly appreciate your patience. We hope to help you enjoy your Birdfy product without further interruptions. Kind regards, Birdfy Team
Highly recommended by friends and online reviews. I've seen my friends' bird videos and my backyard birdies wanted to be movie stars too. I just love that I can check on them wherever I am and see their little faces up close. It's also a meditation strategy, since it's relaxing and connects me with nature.
Hi Kathy, Thank you so much for your wonderful feedback! We love that your backyard birdies are getting their moment in the spotlight — they truly deserve to be movie stars! It's so great to hear that you're able to check in on them wherever you are and enjoy those precious close-up moments. We completely agree that watching birds is such a calming and grounding experience — there's nothing quite like connecting with nature to bring a little peace to your day. We're so grateful for the recommendation and thrilled that your friends' enthusiasm inspired you to join the Birdfy family! If you ever have any questions or need assistance, please don't hesitate to reach out through Birdfy Chat, email, or phone support (available for US customers). We're always here to help! Happy bird watching! 🐦 Warm regards, Birdfy Team
Bought my feeder on-line and it was easy, was shipped the next morning, and received it a couple of days later.
Dear Ronald, Thank you for your kind words! We're so glad to hear that your online purchasing experience was smooth and that your feeder arrived quickly. We always strive to make ordering as easy and fast as possible for our customers. We hope you're enjoying your Birdfy feeder and all the amazing birds it attracts! If you ever need anything else, please don't hesitate to reach out through Birdfy Chat, email, or phone support (available for US customers). We're always here to help! Happy bird watching!🐦 Warm regards, Birdfy Team
Love my bird feeder and bird bath with camera. easy to put together, fun to watch!
Hi Kelley, Thank you so much for your wonderful feedback! We're thrilled to hear that you're loving your Birdfy feeder and bird bath with camera. We designed our products to be as easy to set up as possible, so it's great to know that came through for you! Watching your backyard birds up close is such a joy, and we're so happy to be a part of that experience. If you ever have any questions or need assistance, don't hesitate to reach out through Birdfy Chat, email, or phone support (available for US customers). We're always here to help! Happy bird watching! Warm regards, Birdfy Team
Dear S Smith, Thank you so much for your feedback! We're thrilled to hear that you found the installation process easy. We work hard to make sure our products are as straightforward as possible to set up, so you can spend less time assembling and more time enjoying your feathered visitors! If you ever have any questions or need assistance, please don't hesitate to reach out through Birdfy Chat, email, or phone support (available for US customers). We're always here to help! Happy bird watching! 🐦 Warm regards, Birdfy Team
Hi Larry, Thank you so much for your kind words! We're thrilled to hear that you find Birdfy easy to use and fast. We work hard to make our products as intuitive and seamless as possible, so it's wonderful to know that's coming through in your experience! If you ever have any questions or need assistance, please don't hesitate to reach out through Birdfy Chat, email, or phone support (available for US customers). We're always here to help! Happy bird watching! 🐦 Warm regards, Birdfy Team
Bought my dad a birdfy feeder/camera combo for Father's day and I think it might have been the best present he's received in recent memory. The enjoyment he gets from it prompted me to order the solar panel. The battery life is my only complaint. My dad is disabled so getting out every 3 days to retrieve and charge the camera is a little much for him. I'm hoping the addition of the solar panel will make this sustainable. That is why I chose 4 instead of 5 stars. If you're thinking about one go ahead and spend the extra for the solar panel and keep it hassle free.
Hi Autumn, Thank you for sharing your experience with us! We're so happy to hear that your dad has been enjoying his Birdfy feeder and that it has brought him so much joy. It’s wonderful to know that it became such a meaningful Father’s Day gift. We appreciate your feedback about the battery life and your decision to add the solar panel. Your comments are valuable and help us continue improving the Birdfy experience. If you ever need anything else, please don't hesitate to reach out through Birdfy Chat, email, or phone support (available for US customers). We're always here to help! Happy bird watching! 🐦 Regards, Birdfy Team
Great product & great support when needed
Hi Robert, Thank you so much for your kind words! We're thrilled to hear that you're enjoying the product and that our support team was able to help when you needed it. That's exactly what we strive for — a great experience from start to finish! If you ever need anything in the future, don't hesitate to reach out through Birdfy Chat, email, or phone support (available for US customers). We're always happy to help! Happy bird watching! 🐦 Regards, Birdfy Team
Access to your app sucks. You suck and charge for trash shit.
Hi William, Thank you for sharing your experience. We’re very sorry for the inconvenience this has caused. This is not the experience we want for you. We truly want to make things right. A follow-up email will be sent to you shortly so we can provide a proper resolution and ensure everything is fully taken care of. Thank you for your patience and for giving us the opportunity to assist. In the meantime, if you need any immediate support, please don’t hesitate to reach out via Birdfy Chat, email, or phone support (available for US customers). We’re always happy to help. Warm regards, Birdfy Team
Growing up my late Mom always fed the birds with numerous feeders hanging from branches on her fave backyard tree or Shepard Hooks. I have continued her passion & used shepards hooks around my yard, both front & back. Birdfy has changed my love of feeding birds into a game-changing passion. My late Mom would have loved seeing all the videos I get to have now. After having a nice cup of tea in the morning, it's time to refill and clean. I have the original blue topped feeder, a stand alone camera, (also bought one for my son's Bday) I just bought another to aim it on my traditional birdbath, because I'm truly loving my little Jolly V and don't want to miss any action. I also have the Birdfy Pole, not only do I love it, so do the birds. I have numerous feeders. Thistle feeders, suet feeders, safflower & jelly/orange feeders. I have a stand alone on it & regularly change which feeder to place in view of the camera, right now it's for the Orioles & Catbirds. Birdfy has the absolute best customer service, too! I cannot thank them enough for all their support. They sent me a new feeder, without question. Everyone I have had the pleasure to chat with live are extremely helpful & kind. I highly recommend buying a Birdfy & hopefully you too will become a crazy bird fanatic! Kudos to an amazing product. I can't thank you enough! My husband bought me my 1st one when they 1st came out, he knows how happy it's made me, because I often share my videos. I don't think he thought it would turn me into a crazy bird lady, but I blame him!
Dear Customer, Thank you so much for sharing your beautiful birding journey with us! It means the world to know that Birdfy has helped you continue your late Mom’s love for feeding and enjoying birds, while creating so many special moments of your own. We truly appreciate your kind words about our product and support team. We're honored to be part of your backyard bird adventures and are thrilled that you’re enjoying every visit from your feathered friends! If you ever need anything else, please don't hesitate to reach out through Birdfy Chat, email, or phone support (available for US customers). We're always here to help! Happy bird watching! 🐦 Regards, Birdfy Team
I was supposed to receive my order two days ago and I have gotten no communication about my order. No tracking number, expected delivery date came and went and now they’re asking for a review of my product which I haven’t received. Terrible service
Hi Graham, We’re very sorry to hear about your experience — that’s certainly not what we want for you. This is not the level of service we aim to provide, and we truly appreciate you bringing it to our attention. We want to make this right. Our support team has already reached out to you via email to assist further, so please kindly check your inbox when you have a moment. Thank you for your patience and for giving us the opportunity to assist. If you need immediate help, you’re always welcome to reach out through Birdfy Chat, email, or phone support (available for US customers). Warm regards, Birdfy Team
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