Birkat Elyon

Dear Paula, Thank you for your past business. We noticed this review was posted on Oct 31st, just three days after your order was placed on Oct 28th. As mentioned on our website, our custom rings require approximately 10 business days for production, which is why the item had not arrived yet. Since then, we received your request to cancel the order on Nov 6th and have issued a full refund. We are sorry this order didn't work out, but we are glad we could resolve this with a full refund as requested.

Hi, We appreciate feedback from our actual customers, but it appears you have never purchased from us or seen our products in person. Our pricing reflects the fact that we use solid 14K/18K Gold and Platinum settings—the exact same high-end craftsmanship used for diamond jewelry—rather than the cheap metals often found with standard CZ or Moissanite. We are proud to offer high-quality options for customers who prefer this specific look. Since this review is based on an opinion of market pricing rather than a genuine shopping experience, we kindly ask that you refrain from rating a service you have not used.

We are very sorry to hear about your frustrating experience and for the communication issues you encountered. We did attempt to reach you on several occasions by both email and phone to provide the return instructions, and we sincerely apologize that our messages weren't reaching you. We are very glad we were finally able to connect by phone to arrange the return. We can confirm that we have received your package and have issued a full refund for your order. We appreciate your patience while we worked to resolve this for you. We value your business and are committed to ensuring every customer has a positive experience with us.