Reeds Jewelers（www.reeds.com）在 OK.one 的综合评分为 4.4 分（满分 5 分），基于本站收录的 202 条用户评价，属于购物与时尚分类，口碑良好。83% 的评价为 4 星及以上，10% 为 1 星；商家回复了 100% 的差评。数据最后更新于 2026-08-10。
我在 Reeds Jewelers 网上购物。 该物品及时到达并且与描述一致。 不幸的是，该项目对我不起作用。 Reeds Jewelers 客户服务在提供退货运输标签方面非常有帮助。 谢谢芦苇珠宝商。
Dear Jan, We appreciate you taking the time to share your experience with us. We are glad to hear that our customer service team was helpful in facilitating your return. We hope you will consider shopping with us again in the future. Sincerely, Samantha REEDS Customer Care
我订购了一块手表，但它不能显示时间或保持准确的日期。 非常令人失望。
Dear Pamela, Thank you for providing us with this feedback. We are so sorry to hear that you are not happy with your order. We will be reaching out to you via the email address provided in your order to offer a solution. We look forward to speaking with you. Sincerely, Samantha REEDS Customer Care
超级简单！快速运输，惊人的产品！包装得非常好。
Dear Jan, We appreciate your positive feedback! We are so happy to hear that you were satisfied with the ease of your experience, the fast shipping, and the amazing product. Thank you for choosing REEDS. Sincerely, REEDS Customer Care
事实上，我有一个关于 Reeds 的故事，位于宾夕法尼亚州兰开斯特的帕克购物中心。我和丈夫去里德斯看红宝石戒指。我们受到了一位友善的销售女士的欢迎，但她没有经验，无法提供帮助。她称经理为一位年长的绅士，但没有透露他的名字，当我们告诉他我们正在寻找天然红宝石戒指时，他开始与我们谈论天然红宝石的费用。很明显，他正在做出判断，并认为我们无力承担这样的购买费用。他告诉那位女士记下我们的姓名和电话号码，他会联系他们的宝石专家。我和我丈夫等了一个多月，但没有接到任何电话。我们想要这枚戒指作为 10 月份我们结婚 40 周年纪念日的礼物。于是我们又回到店里，这次有一位男性销售人员似乎也对我们的要求不屑一顾。我和我丈夫去了另一家珠宝店，他们让宝石学家送来了 4 种不同的天然红宝石。我选了一枚并定制了我的 40 周年纪念戒指。我丈夫花了 13,000 美元买了我的戒指，这本来可以是 Reeds 的，但相反，因为他们是傲慢的销售人员，对顾客做出判断，所以他们输了。
Dear Andrea, We are deeply sorry to learn about your experience. Your disappointment is understandable, and we want to address your concerns promptly. As a family-owned jeweler, we value every customer's feedback and strive to make improvements based on your input. Our operations manager is eager to discuss this matter with you directly to better understand your perspective and find a resolution. Please reach out to us at [email protected] to connect with him. Your honest feedback is invaluable to us, and we are committed to making the situation right for you. We look forward to the opportunity to improve your experience with us. Sincerely, Rhianna
大多数物品均通过许多不同的订单成功履行，并且快速到达且包装完好。然而，其余商品的履行流程需要更好的自动化通信和库存管理。 经过一段长时间的等待后，没有对未履行的项目进行主动状态更新或跟进。它需要多次联系客户服务并手动提供缺少的商品详细信息才能获取更新。最终，悬而未决的项目被取消。 主要问题是，其中一些已取消的商品现在仍然在网站上显示为“可用”。这种库存差异似乎是经常发生的事情，而不是孤立的高需求问题，不幸的是，这导致错失了及时从另一家零售商处获得这些物品的机会。虽然运输质量受到赞赏，但目前缺乏准确的库存更新，使得未来下订单时很难感到安全。
Dear HT, We appreciate you taking the time to share your detailed feedback regarding your recent orders. We're glad to hear that many of your items arrived quickly and were well-packaged. We sincerely regret the frustration you experienced with the unfulfilled items and the lack of proactive communication. We understand how disappointing it is to have items canceled, especially when they still appear available on our website, leading to missed opportunities. We are actively reviewing our inventory management and communication processes to prevent such discrepancies and ensure more accurate updates. Your insights are invaluable as we work to improve the reliability of our online stock information and the overall fulfillment experience for all our customers. We hope to have the pleasure of serving you again soon. Sincerely, Rhianna
我下的许多订单中成功履行的物品很快就到达了，而且包装得很好。然而，其余商品的履行流程凸显了对更好的自动化通信和库存管理的需求。 经过一段长时间的等待后，没有对未履行的项目进行主动状态更新或跟进。它需要多次联系客户服务并手动提供缺失的商品详细信息才能获得更新，而不是系统自动跟踪此情况。最终，悬而未决的项目被取消。 主要问题是，其中一些已取消的商品在网站上仍然显示为“可用”。这种库存差异似乎是经常发生的事情，而不是孤立的高需求问题，不幸的是，这导致错失了及时从另一家零售商处获得这些物品的机会。虽然运输质量受到赞赏，但目前缺乏准确的库存更新，使得未来下订单时很难感到安全。
Dear HT, We appreciate you taking the time to share your detailed feedback regarding your recent orders. We're glad to hear that many of your items arrived quickly and were well-packaged. We sincerely regret the frustration you experienced with the unfulfilled items and the lack of proactive communication. We understand how disappointing it is to have items canceled, especially when they still appear available on our website, leading to missed opportunities. We are actively reviewing our inventory management and communication processes to prevent such discrepancies and ensure more accurate updates. Your insights are invaluable as we work to improve the reliability of our online stock information and the overall fulfillment experience for all our customers. We hope to have the pleasure of serving you again soon. Sincerely, Rhianna
我订购了潘多拉吊饰作为礼物。它很快就到了，而且包装精美。这是我第一次从 Reeds 订购，我非常高兴！如果我需要购买其他礼物，我一定会回来的。
Dear Jacqueline, We are so happy to hear that your first experience with us was a positive one! We truly appreciate your kind words and look forward to assisting you with future gifts. Thank you for choosing REEDS! Sincerely, Samantha REEDS Customer Care
订单、包装和交付均为 A1。
Dear Carla, We're so happy to hear that your order, packaging, and delivery were excellent. We truly appreciate your positive feedback! Thank you for choosing REEDS. Sincerely, Samantha REEDS Customer Care
很难找到限量版商品。简单的订购流程并且完全符合预期
Dear Kraig, We're glad we could help you find that special item and that the ordering process was straightforward. Thank you for choosing REEDS. We hope to serve you again soon! Sincerely, Samantha REEDS Customer Care
出现了意外的延误和一个小问题，但工作人员（特别是 Jason Kresge）竭尽全力确保一切 100% 顺利。 对我的购买和客户服务非常满意。
Dear Ken, We are delighted to hear that our team went above and beyond to ensure your satisfaction. We appreciate your kind words and are so glad you are happy with your purchase and the service you received. We hope to have the pleasure of serving you again soon. Sincerely, Rhianna
我购买了一件物品。 他们取消了订单
Hello, Thank you for providing us with this feedback. We are so sorry that we were unable to fulfill an item on your order. It is hard to hear that we disappointed you. We are always looking for ways to improve, especially during some of our biggest sales. We hope you will consider us again in the future. Sincerely, Rhianna
我为我丈夫订购了一枚婚戒。给出的信息是它将在 2 个工作日内发货。一周后，我联系以获取最新的运输状态。我一直被告知珠宝商的系统出现故障。这种情况持续了三周多。我最终决定取消订单。在我尝试取消大约一个小时后，我收到通知，戒指已发货，并将于当天送达。真的是一场噩梦，不会再从里德那里订购。
Dear SG, We sincerely regret the significant frustration and inconvenience you experienced with your recent order for a wedding band. The extended delay and communication issues you faced are certainly not the standard we aim for. We understand how disappointing it must have been to deal with such uncertainty, especially concerning such an important purchase. We are actively reviewing our processes to prevent similar situations from occurring in the future. Sincerely, Matt REEDS Customer Experience
戒指效果很好。很漂亮，我女朋友很喜欢！
Dear Ben, Thank you for sharing your positive feedback! We are so happy to hear that you enjoyed your time with us. We hope to serve you again soon. Sincerely, Rhianna
优秀的客户服务
Thank you so much for your kind words! We're thrilled to hear you had an excellent experience with our customer service. We appreciate your support and hope to assist you again soon!
快速运输优质的客户服务。很快就会购买更多的饰品。
We're so happy to hear you had a positive experience with our shipping and customer service! We truly appreciate your kind words and look forward to your next purchase.
Dear Peter, Your feedback means the world to us! We're so glad you enjoyed your experience shopping with us. Thank you for choosing REEDS! We hope to serve you again soon. Sincerely, Samantha REEDS Customer Care
快速服务 - Reeds 正是我想要的产品！
Dear George, We're so glad we had exactly what you needed and that our service was quick! Thank you for choosing REEDS. Sincerely, Samantha REEDS Customer Care
需要获取 Reeds 商店信用卡与银行之间的链接，以便可以在商店中使用该卡进行购物
Dear Guest, Thank you for informing us of this situation. We take customer satisfaction very seriously, and this is not the experience we want you to have. We will be reaching out to you via the email address provided in your order. We want to hear more about your experience and see if there is a way that we can make this right with you. We look forward to speaking with you. Sincerely, Rhianna
从始至终都提供优质的客户服务。
Dear Valerie, We're so glad to hear we provided great customer service on your most recent visit! We appreciate your kind words, and hope to see you again soon. Sincerely, Rhianna
我的潘多拉吊饰到达时包装非常牢固，而且运输非常顺利。我强烈推荐这家珠宝店。
Dear Patricia, We're so happy to hear that you enjoyed your time with us. Thank you for your high recommendation. We look forward to serving you again soon! Sincerely, Rhianna
共 202 条符合条件的评价