Reeds Jewelers (www.reeds.com) has a 4.4 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Shopping & Fashion and its reputation is good. 83% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
I shopped with Reeds Jewelers online. The item arrived in a timely fashion and was as described. Unfortunately, the item did not work for me. Reeds Jewelers Customer Service was very helpful in providing a return shipping label. Thank you Reeds Jewelers.
Reply from Reeds Jewelers2026-07-25
Dear Jan,
We appreciate you taking the time to share your experience with us. We are glad to hear that our customer service team was helpful in facilitating your return. We hope you will consider shopping with us again in the future.
Sincerely,
Samantha
REEDS Customer Care
I ordered a watch and it does not tell time or keep an accurate date. Very disappointing.
Reply from Reeds Jewelers2026-07-25
Dear Pamela,
Thank you for providing us with this feedback. We are so sorry to hear that you are not happy with your order. We will be reaching out to you via the email address provided in your order to offer a solution. We look forward to speaking with you.
Sincerely,
Samantha
REEDS Customer Care
Super easy! Fast shipping, Amazing product! Very nicely packaged.
Reply from Reeds Jewelers2026-07-23
Dear Jan,
We appreciate your positive feedback! We are so happy to hear that you were satisfied with the ease of your experience, the fast shipping, and the amazing product. Thank you for choosing REEDS.
Sincerely,
REEDS Customer Care
I actually have an in your face story for Reeds located in the Park Mall, Lancaster, PA. My husband and I went into Reeds to look at Ruby rings. We were greeted by a nice sales lady but she had no experience and was unable to help. She called the manager an older gentlemen that did not give his name and once we told him we were looking for a natural ruby ring he started talking to us about the expense of a natural ruby. It was obvious he was passing judgment and believed we were unable to afford such a purchase. He told the woman to take our name and number and he would reach out to their gem specialist. Well my husband and I waited over a month and no call was ever made to us. We wanted the ring for our 40th anniversary in October. So we returned to the store and this time there was a male sales person that also seemed to take our request lightly. My husband and I went to another jewelry store and they had their gemologist send over 4 different natural ruby stones. I selected one and custom made my 40th anniversary ring. My husband spent 13,000.00 for my ring that could of been Reeds but instead because they are snooty sales people and pass judgement on customers they lost out.
Reply from Reeds Jewelers2026-07-20
Dear Andrea,
We are deeply sorry to learn about your experience. Your disappointment is understandable, and we want to address your concerns promptly. As a family-owned jeweler, we value every customer's feedback and strive to make improvements based on your input. Our operations manager is eager to discuss this matter with you directly to better understand your perspective and find a resolution. Please reach out to us at [email protected] to connect with him. Your honest feedback is invaluable to us, and we are committed to making the situation right for you. We look forward to the opportunity to improve your experience with us.
Sincerely,
Rhianna
Reliable shipping, but inventory tracking and communication need improvement
Most of the items were successfully fulfilled from many different orders and arrived quickly and were well-packaged. However, the fulfillment process for the remaining items need better automated communication and inventory management.
There was no proactive status update or follow-up regarding the unfulfilled items after a significant waiting period. It required reaching out to customer service multiple times and manually providing the missing item details to get an update. Ultimately, the pending items were canceled.
The main issue is that several of these canceled items still show now as "available" on the website. This inventory discrepancy appears to be a frequent occurrence rather than an isolated high-demand issue, which unfortunately caused a missed opportunity to secure these items from another retailer in time. While the shipping quality is appreciated, the current lack of accurate inventory updates makes it difficult to feel secure when placing future orders.
Reply from Reeds Jewelers2026-07-20
Dear HT,
We appreciate you taking the time to share your detailed feedback regarding your recent orders. We're glad to hear that many of your items arrived quickly and were well-packaged. We sincerely regret the frustration you experienced with the unfulfilled items and the lack of proactive communication. We understand how disappointing it is to have items canceled, especially when they still appear available on our website, leading to missed opportunities. We are actively reviewing our inventory management and communication processes to prevent such discrepancies and ensure more accurate updates. Your insights are invaluable as we work to improve the reliability of our online stock information and the overall fulfillment experience for all our customers. We hope to have the pleasure of serving you again soon.
Sincerely,
Rhianna
Reliable shipping, but inventory tracking and communication need improvement
The items that were successfully fulfilled from many orders I placed arrived quickly and were well-packaged. However, the fulfillment process for the remaining items highlights a need for better automated communication and inventory management.
There was no proactive status update or follow-up regarding the unfulfilled items after a significant waiting period. It required reaching out to customer service multiple times and manually providing the missing item details to get an update, rather than the system tracking this automatically. Ultimately, the pending items were canceled.
The main issue is that several of these canceled items still show as "available" on the website. This inventory discrepancy appears to be a frequent occurrence rather than an isolated high-demand issue, which unfortunately caused a missed opportunity to secure these items from another retailer in time. While the shipping quality is appreciated, the current lack of accurate inventory updates makes it difficult to feel secure when placing future orders.
Reply from Reeds Jewelers2026-07-20
Dear HT,
We appreciate you taking the time to share your detailed feedback regarding your recent orders. We're glad to hear that many of your items arrived quickly and were well-packaged. We sincerely regret the frustration you experienced with the unfulfilled items and the lack of proactive communication. We understand how disappointing it is to have items canceled, especially when they still appear available on our website, leading to missed opportunities. We are actively reviewing our inventory management and communication processes to prevent such discrepancies and ensure more accurate updates. Your insights are invaluable as we work to improve the reliability of our online stock information and the overall fulfillment experience for all our customers. We hope to have the pleasure of serving you again soon.
Sincerely,
Rhianna
I ordered a Pandora charm as a gift. It arrived quickly and was beautifully well packaged. This was my first experience ordering from Reeds and I was VERY PLEASED! I will definitely be back if I need to buy any other gifts.
Reply from Reeds Jewelers2026-07-18
Dear Jacqueline,
We are so happy to hear that your first experience with us was a positive one! We truly appreciate your kind words and look forward to assisting you with future gifts. Thank you for choosing REEDS!
Sincerely,
Samantha
REEDS Customer Care
Dear Carla,
We're so happy to hear that your order, packaging, and delivery were excellent. We truly appreciate your positive feedback! Thank you for choosing REEDS.
Sincerely,
Samantha
REEDS Customer Care
Hard to find limited edition item. Simple ordering process and came exactly as expected
Reply from Reeds Jewelers2026-07-19
Dear Kraig,
We're glad we could help you find that special item and that the ordering process was straightforward. Thank you for choosing REEDS. We hope to serve you again soon!
Sincerely,
Samantha
REEDS Customer Care
There was an unexpected delay and a minor issue, but the staff (particularly, Jason Kresge) went above and beyond to ensure everything was 100%. Very happy with my purchase and the customer service.
Reply from Reeds Jewelers2026-07-17
Dear Ken,
We are delighted to hear that our team went above and beyond to ensure your satisfaction. We appreciate your kind words and are so glad you are happy with your purchase and the service you received. We hope to have the pleasure of serving you again soon.
Sincerely,
Rhianna
Hello,
Thank you for providing us with this feedback. We are so sorry that we were unable to fulfill an item on your order. It is hard to hear that we disappointed you. We are always looking for ways to improve, especially during some of our biggest sales. We hope you will consider us again in the future.
Sincerely,
Rhianna
I ordered a wedding band for my husband. The information given was that it would ship within 2 business days. After a week went by, I reached out to get an update on the shipping status. I kept being told there was a system outage with the jeweler. This went on for over 3 weeks. I finally decided to cancel the order. About an hour after I attempted to cancel, I was notified that the ring had shipped and would be delivered that day. Was truly a nightmare and will not order from Reed’s again.
Reply from Reeds Jewelers2026-07-16
Dear SG,
We sincerely regret the significant frustration and inconvenience you experienced with your recent order for a wedding band. The extended delay and communication issues you faced are certainly not the standard we aim for. We understand how disappointing it must have been to deal with such uncertainty, especially concerning such an important purchase. We are actively reviewing our processes to prevent similar situations from occurring in the future.
Sincerely,
Matt
REEDS Customer Experience
Ring came out great. It’s beautiful and my girlfriend loves it!
Reply from Reeds Jewelers2026-07-16
Dear Ben,
Thank you for sharing your positive feedback! We are so happy to hear that you enjoyed your time with us. We hope to serve you again soon.
Sincerely,
Rhianna
Thank you so much for your kind words! We're thrilled to hear you had an excellent experience with our customer service. We appreciate your support and hope to assist you again soon!
Fast shipping excellent customer service. Will be buying more charms soon.
Reply from Reeds Jewelers2026-07-15
We're so happy to hear you had a positive experience with our shipping and customer service! We truly appreciate your kind words and look forward to your next purchase.
Dear Peter,
Your feedback means the world to us! We're so glad you enjoyed your experience shopping with us.
Thank you for choosing REEDS! We hope to serve you again soon.
Sincerely,
Samantha
REEDS Customer Care
Quick service- Reeds had just the product I wanted!
Reply from Reeds Jewelers2026-07-14
Dear George,
We're so glad we had exactly what you needed and that our service was quick! Thank you for choosing REEDS.
Sincerely,
Samantha
REEDS Customer Care
Need to get the link between reeds store credit card the bank working so the card can be used on the store for purchases
Reply from Reeds Jewelers2026-07-13
Dear Guest,
Thank you for informing us of this situation. We take customer satisfaction very seriously, and this is not the experience we want you to have. We will be reaching out to you via the email address provided in your order. We want to hear more about your experience and see if there is a way that we can make this right with you. We look forward to speaking with you.
Sincerely,
Rhianna
Dear Valerie,
We're so glad to hear we provided great customer service on your most recent visit! We appreciate your kind words, and hope to see you again soon.
Sincerely,
Rhianna
My Pandora charm arrived wrapped very secure and the shipping was exceptional. I would highly recommend tis jewelry store.
Reply from Reeds Jewelers2026-07-13
Dear Patricia,
We're so happy to hear that you enjoyed your time with us. Thank you for your high recommendation. We look forward to serving you again soon!
Sincerely,
Rhianna
