Reeds Jewelers (www.reeds.com) has a 4.4 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Shopping & Fashion and its reputation is good. 83% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
Delivery was perfect! The presentation in the packaging was a nice touch! Very satisfied with the order.
Dear JRod, We're so happy to hear that you enjoyed your time with us! We're delighted you are satisfied with your order, and we look forward to serving you again soon. Sincerely, Rhianna
My wife really love the ring awesome delivery service
Dear Randolph, Thank you for your positive review! We are so happy to hear your wife loves the ring. We hope to have the pleasure of serving you again soon. Sincerely, Rhianna
The items purchased were delivered in a timely manners. Package included a gift bag and each charm was encased in a box with a now. I was pleased with my purchase.
Dear Peggy, We are so pleased to hear that your order arrived promptly and that you were happy with the thoughtful packaging. Thank you for choosing REEDS! We hope to serve you again soon. Sincerely, Samantha REEDS Customer Care
I was able to locate all my Pandora pieces at a great price and fast shipping
Dear D Mcclam, We're so happy to hear that you found your desired pieces at a great price and enjoyed our fast shipping! We appreciate your positive feedback, and we look forward to serving you again soon. Sincerely, Rhianna
Loved the selection of Pandora products and the rapid delivery!!! Keep up the good work!!!🥰🥰🥰
Dear JustAnswer Customer, We're so happy to hear you enjoyed our selection of products and our rapid delivery! We appreciate your kind words and look forward to serving you again soon! Sincerely, Samantha REEDS Customer Care
My paperwork didn't come with my ring, when it arrived to my home. Had to notify customer service and they were very helpful to find the nearest Reeds Jewelers so my husband could pick up the diamond report, because I am disabled and can't drive. Everything went smoothly and everyone was respectful, professional, great attitude. Thank you! I love my ring.
Dear Kim, We are so pleased to hear you love your ring and that our team was able to assist with the paperwork. We appreciate you sharing your positive experience with us. We are always striving to provide helpful and respectful service. Sincerely, Samantha REEDS Customer Care
Dear Karen, We are so glad to hear that the bracelet met your expectations! We truly appreciate your positive feedback. Sincerely, Samantha REEDS Customer Care
Great selection and prices. Arrived quickly.
Dear Candace, We are so happy to hear that you enjoyed our selection and prices, and that your order arrived quickly. We appreciate your positive feedback! Thank you for choosing REEDS. Sincerely, Samantha REEDS Customer Care
The bracelet is beautiful, but unfortunately, my experience with the size exchange has been very disappointing. I originally ordered a size 7.1, but it was a little too large for me. I called customer service to request an exchange for a size 6.7 and was told there would be no problem and that the exchange would be processed once they received my bracelet. According to the tracking information, they received my return on July 3. After not receiving any updates, I called customer service and was told that they had received the bracelet and that I should wait three days for the new order to be processed. I later received an order confirmation showing the correct size, 6.7, but the bracelet still has not been shipped. I was then informed by email that size 6.7 was out of stock, even though it still appeared to be in stock online. I originally purchased this bracelet on sale, and the entire exchange process began while the bracelet was still on sale. However, because the process has taken so long, the bracelet is now back to its regular price. This situation makes me concerned that the price change may be affecting the exchange, especially since I was initially told there would be no problem exchanging it for the smaller size. I simply want the size 6.7 bracelet that I was promised as an exchange for the bracelet I already returned. The bracelet itself is beautiful, but the exchange process has been frustrating and disappointing. UPDATE: On Sunday 07/12, a REEDS Customer Experience representative contacted me directly after seeing my review. She apologized for the experience, told me that my exchange had been changed back to the original size 7.1 bracelet, upgraded the shipment to overnight shipping, and specifically stated that I should receive a shipping confirmation no later than Monday once UPS resumed pickups. She also told me that she would personally monitor my exchange until the bracelet was delivered. Unfortunately, after that email, I heard nothing further from REEDS. I received no shipping confirmation, no tracking information, and no update about my bracelet. I even followed up directly with the same representative who had offered to personally monitor my case, and I have not received a response. At this point, I genuinely do not understand why such a simple size exchange has become so difficult. I do not know whether my purchase is receiving so little attention because it was under $100, or whether REEDS has different levels of customer service depending on the value of a purchase, but as a customer, this experience has made me feel that my order is simply not a priority. I have never experienced such poor service for a simple exchange with any other retailer in the United States. I trusted REEDS because I had previously completed an exchange with them without any problems, but this experience has been extremely frustrating. The most disappointing part continues to be the lack of communication. If I do not call, email, or follow up myself, I receive no information about my order. Even after someone personally reached out, promised overnight shipping, and offered to monitor my case, I am once again left without an update and still without my bracelet.
Dear Etel, Thank you for providing us with this feedback. We are so sorry that we were unable to fulfill your order. It is hard to hear that we disappointed you. We will be reaching out to you via the email address provided in your order to discuss further. We look forward to speaking with you. Sincerely, Rhianna
I initially had a difficult time placing my order however Reed’s were great answering my calls and questions. I love my purchase!
Dear Mary, We're so glad to hear that our team was able to assist you with your order and answer all of your questions. We're even happier that you love your purchase! Thank you for choosing REEDS. Sincerely, Samantha REEDS Customer Care
Dear Brian, That is wonderful to hear! We look forward to serving you again soon. Sincerely, Rhianna
I had to return the item the description and photo was not what I received.
Dear Ms Universe, We are sorry the item you received did not match the description or photo. We appreciate you bringing this to our attention. We are reviewing our product listings to prevent this from happening again. We hope that you will consider giving us a second chance to serve you in the future. Sincerely, Rhianna
Fast processing and delivery! Easy in store exchange fast replies when I had a question.
Dear AR, We're so happy to hear that you had a positive experience with us! We also appreciate your kind words about our in-store exchange process and quick responses. We hope to have the pleasure of serving you again soon. Sincerely, Rhianna
Very fast shipping and you guys always have a really great selection of Pandora. And the one time I did have a hiccup with an item you guys were very fast at getting it taken care of and resolved. I am extremely happy with the service I get from Reeds and look forward to using you guys again in the future.
Dear Joanna, We are so pleased to hear about your consistently positive experiences with us. We truly appreciate your kind words and look forward to assisting you again. Sincerely, Rhianna
Everyone was amazing. The took very good care of my watches. Highly recommend them to anyone.
Dear AJ, We're so glad to hear that our team took such great care of your watches. We truly appreciate your high recommendation and look forward to assisting you again in the future! Sincerely, Rhianna
Dear Jerry, Thank you for taking the time to share your wonderful feedback. We hope to have the pleasure of serving you again soon. Sincerely, Rhianna
I was sent the wrong Pandora charm and when I requested the correct charm it was sold out. I am still awaiting my refund.
Dear Whitney, We sincerely apologize for the mix-up with your Pandora charm order and the disappointment of the item being out of stock. Rest assured, your refund will be issued within 1-2 business days of your request. Please don't hesitate to let us know if we can assist you further in the meantime. Sincerely, Rhianna
The website was easy to navigate, so was the returns process. I purchased the same item in a different size and it is absolutely perfect. Shiny and beautiful and fits just right.
Dear Sarah, Thank you for taking the time to share your feedback. We are so pleased to hear that you enjoyed your time with us. We look forward to serving you again soon. Sincerely, Rhianna
This was my 1st time shopping with REEDS Jewelry. Although the experience with the carrier was confusing and wasn’t that great. The item arrived in wonderful condition and was sent out in a timely manner. I will definitely be a returning customer now that I know about the company and a great experience with them.
Dear Bre, We are so sorry to hear that your package is lost. We will be reaching out to you via the email address provided in your order to assist with this. We look forward to speaking with you and making this right. Sincerely, Rhianna
I love Reeds Jewelers. They're always very professional and the shipping is fast. Also, I love the attention to detail by placing little ribbons on each box. Thank you and keep up the good work. - Signed, One satisfied customer!
Dear Tara, Thank you for your wonderful review! We are so pleased to hear that you enjoyed your time with us. We look forward to continuing to provide you with excellent service. Sincerely, Rhianna
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