They had great customer service and…
They had great customer service and support. The shipping went smoothly. We haven’t used the floor yet.
HT
美国
3★ 评价
9👁 被浏览
0👍 有帮助
3 条评价
Reliable shipping, but inventory tracking and communication need improvement
Most of the items were successfully fulfilled from many different orders and arrived quickly and were well-packaged. However, the fulfillment process for the remaining items need better automated communication and inventory management. There was no proactive status update or follow-up regarding the unfulfilled items after a significant waiting period. It required reaching out to customer service multiple times and manually providing the missing item details to get an update. Ultimately, the pending items were canceled. The main issue is that several of these canceled items still show now as "available" on the website. This inventory discrepancy appears to be a frequent occurrence rather than an isolated high-demand issue, which unfortunately caused a missed opportunity to secure these items from another retailer in time. While the shipping quality is appreciated, the current lack of accurate inventory updates makes it difficult to feel secure when placing future orders.
Reliable shipping, but inventory tracking and communication need improvement
The items that were successfully fulfilled from many orders I placed arrived quickly and were well-packaged. However, the fulfillment process for the remaining items highlights a need for better automated communication and inventory management. There was no proactive status update or follow-up regarding the unfulfilled items after a significant waiting period. It required reaching out to customer service multiple times and manually providing the missing item details to get an update, rather than the system tracking this automatically. Ultimately, the pending items were canceled. The main issue is that several of these canceled items still show as "available" on the website. This inventory discrepancy appears to be a frequent occurrence rather than an isolated high-demand issue, which unfortunately caused a missed opportunity to secure these items from another retailer in time. While the shipping quality is appreciated, the current lack of accurate inventory updates makes it difficult to feel secure when placing future orders.