Thank you for the feedback Ronnie. The lids are threaded on all drinkware so that they can truly be leakproof. If you're happy with the product, we'd love a higher review. We stand behind our products. Thanks!
这个原本奇妙的杯子由于盖子漏水而漏水。盖子工作得很好,直到我喝到最后一盎司左右,然后液体就会在喷嘴周围流动。仅仅 2 天,我的 2 件白色 T 恤上就沾上了咖啡渍。
Bison Coolers 回复2021-09-15
Hi Daniel, shoot us an email at [email protected] with your specific product. We'd be happy to send you a replacement lid at no charge. There's no reason it should be leaking. Thanks!
Hi there,
Thank you for the feedback. Our hard coolers, soft coolers and hard cases are all Made in USA. Unfortunately, there isn't anyone in the US that can manufacture a stainless steel, vacuum insulated drinking container.
We call out that these are imported in two places for all drinkware items. You can see "Unlike our Hard Coolers and SoftPaks this product is imported as no domestic manufacturers are available" in the product description on the right hand side. Right below that, we've included text in the center that says "Unlike our American-made coolers, Bison Drinkware is imported simply because there isn't a single company in America that can manufacture a stainless steel, vacuum-insulated container. We never compromise quality so rest assured you're going to love it." We try to be as clear as possible on this so people are aware of which products are American-made and which products have to be imported. Hopefully this all makes sense. We are happy to refund your purchase if you want to send your order back to us.
Thanks
Thank you for the feedback. We'll have a removable handle available soon. The downside to a handle that's permanently attached is that you can't typically fit the tumbler inside of a cupholder. Be on the lookout for the new handle! Thanks
Hi Michael, thank you for the feedback. The cooler was shipped out the same day the order was received and the label was damaged in transit by our shipping partner. We take a lot of pride in being able to ship product out the day we receive them but can't always control what happens when a shipper loses a product or damages a label. We've reached out to FedEx and will be issuing a refund as soon as we hear from them. We hope your trip is a success and wish you would have received the product in time. Thanks