BisonOffice.com

Dear Danica, We are truly sorry to hear that your experience with our bed frame was so frustrating. We never want a customer to feel that a purchase was a mistake, and we sincerely apologize for the condition of the hardware and the difficulty you faced during assembly. We hear you regarding the hardware packaging—having everything in one bag makes an already big project much harder, and we are sharing this feedback with our production team to improve how these kits are organized. We also want to clarify that we actually offer a 30-day window to report damaged or missing parts, as we know these larger projects take time. We are so sorry that this timeframe has passed, but we would still like to see if there is any way we can assist you with replacement hardware or guidance to make the unit functional. Please reach out to us directly so we can look into your order and try to help. We value your feedback and would appreciate the chance to make this right. Best Regards, Bison Commerce

Dear Carol, Thank you for your patience and for being so detailed about the issues with your Nora nightstands. I want to sincerely apologize for how this was handled. It’s clear that our initial response—asking you to repair structural damage yourself—was not the right solution and fell short of the service we aim to provide. We understand that a 'discount' or 'replacement parts' doesn't fix a nightstand where the wood is stripped and unusable. We are taking immediate action to correct this. Our team is processing a full resolution for you now, and we will ensure this is resolved to your satisfaction without further runaround. We’re also using your feedback to retrain our support team so that future customers don't experience these same delays. Thank you for holding us accountable. Best Regards, Bison Commerce

Dear Kirsten, Thank you for sharing your experience. We are truly sorry to hear that your end table arrived with a defect, and we understand how disappointing this is—especially when balancing the moving parts of a renovation. While we do maintain a 30-day window for reporting transit damage to ensure we can hold our carriers accountable, we sincerely regret that this policy created a frustrating experience for you in this instance. Our team’s goal is never to be 'useless' or 'unprofessional,' but rather to apply our quality and return standards consistently. We take your feedback regarding the wood quality seriously and have shared the details of this specific defect with our quality control team. Thank you for your patience, and we wish you the best with the rest of your home project. Best Regards, Bison Commerce

Dear Robin, Thank you for reaching out and sharing your experience. We sincerely apologize for the significant frustration and the logistical hurdles you encountered with your chair orders. This is certainly not the level of service we aim to provide. We want to confirm that a refund has been issued to resolve this matter. We also acknowledge the errors regarding the FedEx delivery discrepancy and the condition in which the items arrived; we are currently reviewing our shipping and packaging protocols to ensure this does not happen again. We appreciate your patience as we worked to make this right, and we are committed to improving our service standards. If there is anything further we can do, please contact us directly." Best Regards, Bison Commerce