The item arrived in the Window of…
The item arrived in the Window of expected delivery. Price was cheaper than everyplace else on line that I could find. There were no issues with the delivery, item.
About BisonOffice.com
Data updated- Website
- bisonoffice.com
- Category
- Home Services
- Location
- United States · North Riverside
- Status
- Unclaimed
- Last 12 months
- 64 reviews
- Replies to negative
- 67% (6/9)
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Is BisonOffice.com legit?
BisonOffice.com (bisonoffice.com) has a 4.4 out of 5 rating on OK.one, based on 64 user reviews collected here. It is listed under Home Services and its reputation is good. 85% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 67% of negative reviews. Last updated 2026-08-10.
What people say
Best price
Best price, Quick dilivery and as described. They work great holding up my lance camper while not in the truck.
Incompetent Customer Service Department
We ordered a desk from Bison Furniture. Had our complete order arrived, I would be giving it 3-4 stars because the delivery time was several weeks, although their site mentions "fast shipping." That couldn't be further from the truth. We placed our order on June 24, 2026. We live in the Dayton, Ohio area and it was shipped to us from a California warehouse. Our item was not scheduled to be delivered by the carrier company until July 17th. There was a delay and the delivery was rescheduled for July 20th. So almost a MONTH later. But that's actually when the real trouble with Bison began. That's when Bison demonstrated that they are literally the most incompetent retail company we have ever worked with. Their customer service was the worst we have ever experienced as I will detail below. Had it arrived as expected that day, we would have went on with our lives, only slightly annoyed by the delay. But the problem was: we received half of a desk. The desk was shipped in two boxes and we only received one of them. We immediately contacted Bison and were told to email photos and a detailed description of what happened. We did so right away. On July 21, Bison replied to our email. David said he would "quickly check with his team and carrier" and will share updates as soon as possible. We did not hear from them for two days. So I called. This was the second of TEN phone calls we had to make to Bison over the course of the next MONTH to try and figure this out. I was told they were still working on the problem. July 24th, three days after reporting the problem, Bison emailed us to inform us the second half of our desk was lost in transit and a new one would have to be shipped to us. We agreed. But as of yesterday, July 31, more than a month after reporting this problem, we still have not received our desk. In fact, we learned yesterday that our replacement had still yet to be shipped. But there's more! On July 30th, after calling Bison to complain yet again and inquire as to the whereabouts of our desk, we were told it still had not shipped and demanded a manager intervene. We then received an email from manager David tell us "upon checking, the replacement order has already left our facilities today. The tracking number for it should be available shortly." We were relieved but replied to David and told him we needed a tracking number by the next day or we were canceling our order and demanding a refund. We were confused as it was a direct contradiction to what the other phone rep told us (that it hadn't shipped yet). But we were happy that perhaps this nightmare was finally over. But that tracking number did not arrive. We sent another email to inquire about it. We received a response telling us the desk would not ship until the end of the following week. Another direct contradiction to what another employee told us. We responded with many questions (how did this happen, what is the new estimated date of arrival, would it be the same freight company that lost our order, etc.). Bison did not show any urgency in responding, so 6 hours later, I called and demanded to speak to the manager (David). David informed me that he got our order confused with another order so that's why we were told our replacement desk had already left the facility. Seriously? Complete incompetence. He told me that our desk would not be shipped until the end of the following week. Add at least a week's shipping time, plus then having to wait for the Dayton-based service to schedule a delivery time with us, and that would mean we would be waiting another 3 weeks minimum to receive our desk. Remember, the first half of the desk took about a month to reach us after ordering. I was offered $200 off as compensation. I found this insulting after the time and trouble we have been through. He increased his offer to $400 but at that point, I had reached my boiling point. I told him to cancel the order and we would buy our desk from somewhere else. During this whole process, it is important to note that Bison has a policy where they do not initiate phone calls. So we asked for updates and they refused to call. We would have to wait for emails and then call them. Every time we called (remember, 10 times!), we had to re-explain our situation to the phone rep. No one seemed to be assigned to our case to help resolve it as quickly as possible. Bison showed no urgency whatsoever in addressing our issue. They also informed us that expediting our replacement was not an option. So again, if you don't mind waiting several weeks for your order and it arrives complete...you may have no issues ordering from Bison. But if there is a problem with your order, customer service will only let you down and frustrate you. I highly recommend NOT ordering from Bison. *Note: I would provide more details but I have run out of characters!
Excellent customer service
Excellent customer service! You can tell this company truly values its customers. The team is responsive, professional, and genuinely cares about resolving any questions, concerns, or delivery issues quickly and efficiently. It's refreshing to work with a company that is so committed to customer satisfaction. Highly recommended!
I am filing this complaint regarding…bait and switch.
I am filing this complaint regarding Bison’s handling of my order and what appears to be an attempt to force me to repurchase the same item at approximately twice the original price. Bison accepted my order at the advertised price and then cancelled it. The item remained available for purchase, but at roughly double the price I had originally agreed to pay. Based on the timing and circumstances, it appears that my order was cancelled so the company would not have to honor the original price. I checked with my credit card and the charge back was definitely from the company. I find this business practice deeply concerning and unacceptable. A company should not accept a customer’s order, cancel it without a legitimate explanation, and then invite the customer to purchase the same product at a substantially higher price. This reflects poor customer service and undermines consumer trust. A representative named April offered to check whether I could still receive the original price, but I was told that they would not honor the discounted price citing that price fluctuate and cannot be controlled. Be warned. Buy items for renovations else where.
Furniture order
I ordered a nightstand and it was delivered in excellent condition as described. Lowest price online.
Very happy with my product
Very happy with my product! Had a few issues with ontime delivery but customer services was incredibly helpful and resolved my issue right away. They have amazing pricing and even better quality. Highly recommend!!
Hooker Brand Dresser
Was shopping around for a popular Hooker brand dresser and found Bison with the best price. Their third party shipper was professional and communicated with me during the entire scheduling and delivery process. Bison checked back to make sure the dresser was delivered without issues. I would definitely buy from them again, it was overall a great experience.
Quick delivery great pricing
Quick delivery great pricing, and quality product. We love our new chairs.
Castle Sofa Dark Brown
Actual product, price and shipping was great. The only issue I had with the transaction was that I was notified during transit that the shipment was for curbside delivery and not white glove delivery. I recommend that for large items like a couch that you offer white glove delivery. I didn't find out until after the item was shipped.
Price was good and it arrived much…
Price was good and it arrived much sooner than expected so it was on time for our visitors.
Fast shipping
Fast shipping, best price, and good communication.
Love the recliner I actually purchased…
Love the recliner I actually purchased for my nursery ! Showed up on time and free of damage. Great service !
The chairs are beautiful
The chairs are beautiful! I compared prices at several places and Bison Office beat them all. I bought 4, so my savings was significant! Delivery was through a contracted freight company. They were very friendly and professional. A great experience all around.
Love
Love, love, love my chest dresser.
Order was shipped quickly
Order was shipped quickly. Glass candlestick was packaged carefully and arrived in one beautiful piece.
Great pricing on furniture
Great pricing on furniture! Fast shipping ... and product arrived in excellent condition.
***Buyer Beware***
***Buyer Beware*** I purchased a lift chair recliner in May, 2026 for $1106. I am an elderly and disabled senior so our handyman came the day after it was delivered to unbox it and bring it into our house from the garage. Upon inspection of the box and chair, it was apparent the arms of the chair were damaged and the chair was not new. The power cords were previously opened and the plastic ties were loose. The base had no protective wrapping and the box had no padding. He took pictures of all the issues and I sent them to Bison customer service and requested a return. The next day I received a response approving the return with an RMA and address but no contact name. I was then told I was responsible for the cost of return. After much back and forth and filing a complaint with the BBB, I decided to return it. I received a refund, minus 15% for a “restocking fee”. I then learned that the cost of return AND the restocking fee apply, even when you receive damaged goods. Word of advice, make sure to read the fine print of their return policy. This is the worst buying experience I have ever had. Don’t be fooled by the positive reviews…pay close attention to the negative ones. Then you won’t fall into the same trap I did. Tony G.
Reply from BisonOffice.com2026-07-15
Hello Tony, Thank you for taking the time to share your feedback. We are genuinely sorry to hear about the frustration and difficulties you experienced with your lift chair purchase, especially given your circumstances. Our goal is always to provide our customers with high-quality products and a smooth, hassle-free experience, and we deeply regret that we fell short in this instance. We take your comments regarding the condition of the packaging and the chair upon delivery very seriously, as this does not reflect our standard quality controls. Regarding our return and restocking policies, we understand how frustrating these fees can be—particularly when dealing with an item that did not arrive in the expected condition. We are continuously reviewing our policies to ensure they remain fair and transparent for our customers. Sincerely, Bison Commerce
The daybed was shipped even sooner than…
The daybed was shipped even sooner than expected , and the quality of it is outstanding! Very simple straightforward instructions and it looks wonderful in the bedroom. Just what I was looking for !
Do not do business with Bison Commerce!
Purchased nightstand which arrived as defective. A return/refund was approved, but now the seller is backing out once he saw the pictures. A week of back-and-forth communication and lots of photo taking resulted in the seller reneging on the return. Initially they wanted me to pay for the return which would cost $307 for this heavy package now they don’t want anything to do with it. Terrible Customer Service. Terrible communication. And terrible third-party seller, Walmart and Amazon should protect their customers from these people.