Excellent price and delivery
Excellent price and delivery! Chair is beautiful and arrived in perfect condition.
About BisonOffice.com
Data updated- Website
- bisonoffice.com
- Category
- Home Services
- Location
- United States · North Riverside
- Status
- Unclaimed
- Last 12 months
- 64 reviews
- Replies to negative
- 67% (6/9)
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Is BisonOffice.com legit?
BisonOffice.com (bisonoffice.com) has a 4.4 out of 5 rating on OK.one, based on 64 user reviews collected here. It is listed under Home Services and its reputation is good. 85% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 67% of negative reviews. Last updated 2026-08-10.
What people say
Great product for the price!
Love the mica shade
Very nice lamp that was easy to assemble, I had a lamp with this exact style mica shade for many years.
Reliable Vendor
Great pricing, FAST shipping and easy online ordering. Very happy with my pendant lamp and saved over $100 vs. the competitors price. Thank you BisonOffice!
Quality and Speed
Amazing service and the product I purchased was the best value out of the various places that sold it.
WORST PURCHASE OF OUR LIFE
Hardware is very fragile. Not able to support large, particle board pieces. All hardware was thrown in a large bag, nothing separated. Company gives 7 days to identify damaged or missing pieces; this product takes at least 7 business days to put together. We cannot use this bed bc so many screws damaged the particle board. This was the worst purchase of our life, I’m not even being dramatic. It was a terrible experience plus the product is unusable. Side note: we are very capable ppl when it comes to building pre-fab furniture.
Reply from BisonOffice.com2026-04-21
Dear Danica, We are truly sorry to hear that your experience with our bed frame was so frustrating. We never want a customer to feel that a purchase was a mistake, and we sincerely apologize for the condition of the hardware and the difficulty you faced during assembly. We hear you regarding the hardware packaging—having everything in one bag makes an already big project much harder, and we are sharing this feedback with our production team to improve how these kits are organized. We also want to clarify that we actually offer a 30-day window to report damaged or missing parts, as we know these larger projects take time. We are so sorry that this timeframe has passed, but we would still like to see if there is any way we can assist you with replacement hardware or guidance to make the unit functional. Please reach out to us directly so we can look into your order and try to help. We value your feedback and would appreciate the chance to make this right. Best Regards, Bison Commerce
Happy customer from Florida
I was skeptical about ordering something online I hadn't seen in person, from the other side of the country, because what if I didn't like it and had to return it? I received my nightstands sooner than expected. I want to give a shout-out to the warehouse team who did an excellent job packaging them because FedEx sucks with delivery! I received my order in separate days, and one of the shipping boxes had severe damage. I thought for sure my nightstand was damaged, but thankfully, thanks to the amazing packaging, not even a scratch was found. I will definitely order from this company again!
Easy transaction and fast shipping
Easy transaction and fast shipping. furniture came undamaged and exactly as adertised.
The ease of shopping with such a great…
The ease of shopping with such a great selection of products. Ultra fast in shipping! I received product within 4-5 days after purchase. Prices are very reasonable and further discounts much appreciated. I’ll be back!
garden furniture
The product, an herb cart, was exactly what I expected. Well built and attractive. Delivery timing was great. I will definitely be a continuing customer.
Company is a scam. Refuse to send a replacement for a damaged piece.
Ordered 2 Nora 2-drawer nitestands in white, Received damaged from Fedex. Drawers unable to function. The screw holding the drawer slides are ripped out creating a large hole so we are unable to reinsert and repair. I contacted Sam in Customer service, sent pictures, gave a detailed descriptions of dammage. Heard back that we should find someone to repair and they will send replacement parts after pictures and we need to send parts numbers. We cannot repair the one. The holes are unusable. We had a handyman repair one. Asked for a replacement to be sent. We have been emailing all week and he is now saying they will send replacement parts and we can have fixed. He starts asking for info again and refuses to help. We asked to return at their cost. Send a new nitestand. He says he will offer a discount. Will have the team review. Said that a week ago.
Reply from BisonOffice.com2026-04-21
Dear Carol, Thank you for your patience and for being so detailed about the issues with your Nora nightstands. I want to sincerely apologize for how this was handled. It’s clear that our initial response—asking you to repair structural damage yourself—was not the right solution and fell short of the service we aim to provide. We understand that a 'discount' or 'replacement parts' doesn't fix a nightstand where the wood is stripped and unusable. We are taking immediate action to correct this. Our team is processing a full resolution for you now, and we will ensure this is resolved to your satisfaction without further runaround. We’re also using your feedback to retrain our support team so that future customers don't experience these same delays. Thank you for holding us accountable. Best Regards, Bison Commerce
BEWARE-Beware of ordering from Bison…
BEWARE-Beware of ordering from Bison Commerce. I ordered two end tables, $760, and one had broken leg (knot in wood at joint). We were renovating, did not open immediately upon arrival. They refused to replace this. Customer Service kept emailing “I’m sorry” but was useless. I am out $760 in addition to the time waiting for this order. Unethical, unprofessional, and I recommend NOT to order from Bison Commerce.
Reply from BisonOffice.com2026-04-21
Dear Kirsten, Thank you for sharing your experience. We are truly sorry to hear that your end table arrived with a defect, and we understand how disappointing this is—especially when balancing the moving parts of a renovation. While we do maintain a 30-day window for reporting transit damage to ensure we can hold our carriers accountable, we sincerely regret that this policy created a frustrating experience for you in this instance. Our team’s goal is never to be 'useless' or 'unprofessional,' but rather to apply our quality and return standards consistently. We take your feedback regarding the wood quality seriously and have shared the details of this specific defect with our quality control team. Thank you for your patience, and we wish you the best with the rest of your home project. Best Regards, Bison Commerce
Excellent Customer Service and Overall Experience
The communication and support with customer service was excellent. One of the chairs we ordered had some minor damage. However, working with Bison and their customer service team, they were able to replace the chair without hassle. The chairs we received were packed extremely well. We couldn't be happier with our decision to purchase from Bison and will do so again for future furniture needs.
Simple ordering online
Simple ordering online, great price (30%) lower than big box near our home. Delivery was on time- 3rd party. Drivers didn’t offer the inside delivery upon arrival- without hand out.$ Other than that it would be 5 stars.
Perfect Purchase!
Great price! Shipped fast! Very well packaged for protection of product! Product itself is great! Not sure if there's anything else to say except that I'll definitely purchase from them again when I need something.
First off was the price reduction I…
First off was the price reduction I received, 2nd was the help I received in correcting a double order made by mistake, the communication is absolute from 1st ordering to delivery and follow up. Very happy with chair, will not hesitate to buy again. Thank you all for making this a wonderful experience.
Great experience with Bison Commerce
After looking at multiple sites for counter stools, we ended up ordering them from Bison Commerce. The prices were great and the shipping was fast. They kept me updated about my order from the purchase, to status updates and also with tracking which I really appreciate. They arrived on time and in great condition. I will definitely be looking at their website for future purchases.
Bison office was great
Bison office was great. My order came quickly. They kept me up to date on the arrival. Their price was much better than anyone else. The packing was also great. Good company
Had a hard time finding hard wood unit…
Had a hard time finding hard wood unit blocks on the internet like I had as a kid. Found Bison and the prices were somewhat better than the one other vendor I found. The blocks were well packed and delivered within a reasonable time period. I love them, my daughter loves them and my very young granddaughter will love them. A bit sad they were hard to find and so pricey, but the quality is great and these should last for generations. Thank you.
No refund for product not delivered
I purchased 3 sets of 2 chairs for a total of 6 from Bison Office now called Bison Commerce thru Amazon.com purchased at $ 1500. One set of chairs never arrived and they would not provide a refund stating that FedEx confirmed delivery. However they were delivered to the wrong address. The second set came in a very damaged box and the 3rd was delivered damaged without a shipping box. I was forced to pay $1294.00 to return the 2 sets of damaged chairs. This seller doesn't care about the customers, or the quality of service. I do not recommend purchasing from them. They are not BBB accredited and have 79 complaints over the last 3 years with only 19 of them being closed. Don't waste your money.
Reply from BisonOffice.com2026-04-21
Dear Robin, Thank you for reaching out and sharing your experience. We sincerely apologize for the significant frustration and the logistical hurdles you encountered with your chair orders. This is certainly not the level of service we aim to provide. We want to confirm that a refund has been issued to resolve this matter. We also acknowledge the errors regarding the FedEx delivery discrepancy and the condition in which the items arrived; we are currently reviewing our shipping and packaging protocols to ensure this does not happen again. We appreciate your patience as we worked to make this right, and we are committed to improving our service standards. If there is anything further we can do, please contact us directly." Best Regards, Bison Commerce