Bivvy Pet Insurance

Hi Sue, we're sorry to see you're disappointed. If you believe your check was lost in the mail, please send us an email at [email protected]. We can always cancel your original check and send another one your way. If you have questions on your policy reimbursement, please respond to your claim email directly and we can help you further.

Hi Bailey, we're sorry to see you're disappointed! Bivvy is non-renewing all pets at the end of their policy term, so this wasn't a decision tied specifically to your pet. We wish you and your pup the very best!

Hi Kyle, we're sorry to see you're disappointed! Please respond back to your claim email and our team would be happy to provide additional information.

Hi Tonya, we are non-renewing all pets at the end of their policy term, regardless of their age. We're sorry to see you're disappointed! A detailed explanation was sent within an email, but please let us know if you have additional questions.

Hi Kathy, we are non-renewing all pets at the end of their policy term, regardless of their age. We're sorry to see you're disappointed! A detailed explanation was sent within an email, but please let us know if you have additional questions.

Thank you for sharing your experience, Joann! We're proud to have been there for you in this difficult time. We're thinking of you and are so sorry again for your loss of sweet Gracie!

Hi Valerie, thank you for the 5-star review! With Bivvy you can go to any licensed vet. We work with you directly on your pet's claims, so your vet doesn't have to accept insurance for your insurance to work. Reach out if you have any questions here!

Hi Kyle, we're sorry to see you're disappointed! We do require an itemized invoice, which is shared when you file a claim online. We'd be happy to work with you and your vet on this further should you change your mind. Reach out to us at [email protected] or give us another call.

Hi Heather, thanks for reaching out! We've contacted you to help you better understand Sadie's policy status. Sadie's policy is set to close and is unrelated to Sadie's claim history. Please reach back out if we can help you further!

Hi Tristan, thanks for reaching out. We will be sending you an email shortly with additional info - stay tuned!

Hi Ravi, we're sorry to see you're disappointed! We share before and during the sign up process that there's an annual deductible associated with Shadow's policy. Your recent claim didn't surpass your $250 annual deductible which is why it wasn't paid. This was also explained in your claim decision email too. We're sorry to see this caught you by surprise! Reach out if we can help you further.

Thank you for sharing your experience, Renee! Sending our best wishes to you during this difficult time.

Hi Joe, we share upfront our coverage limits and are sorry to see these took you by surprise. Please reach out if we can clarify your coverage limits!

Hi Jeanette, thanks for the feedback! We have a few different payment flexibility features that you may want to take advantage of, such as scheduling your payment date or making partial payments. Log in to your account to update your payment settings or send us an email for assistance at [email protected].

Hi Lou Ann, should you have questions about our pre-existing clause, please reach out! We're always happy to help.

Thank you, Carole!