Bloom Host

Hi, I would like to apologize again for the issues. We initially suspected a configuration issue because as our first step of troubleshooting we checked everything on our side. There were no network issues or issues with the switch port you were connected to, and the console of your server was not printing any hardware error messages. Since you have an unmanaged bare metal service, we do not have access to anything further to troubleshoot which is why we asked you to check configurations and looked over them when you provided them. When we ruled out a configuration issue we provided you with a new server. I apologize that we didn’t offer to transfer the data for you, but again the service you purchased is unmanaged so we do not have access to your files or software that you have installed. Again I am sorry that there was a hardware issue with your server. We do our best to avoid them but unfortunately hardware issues do occur which is why we have spares on hand to issue to customers as soon as a hardware issue is suspected like we did in this case.