Bloom Robbins

Hello Daniela, thank you for your review. We're sorry to hear about your experience — receiving an opened product is something we take very seriously, as all our orders leave our warehouse sealed and in perfect condition. We were already in contact with you via email, where we apologised and asked for photo documentation. This is a standard step in every complaint process — not to question your honesty, but to allow us to investigate internally (warehouse handling, packaging, carrier) and identify where the issue occurred. Unfortunately, we did not receive a response to our last message, so we were unable to proceed with a resolution. We genuinely wanted to resolve this for you. If you're still open to it, please reply to our email or contact us directly — we're ready to find a solution right away. Bloom Robbins team

Hi! Thank you for the amazing feedback! We're so happy our products are doing exactly what they should — and that your hair is showing it! 🌸 Messages like yours remind us why we do what we do. We can't wait to keep being part of your beauty routine! Bloom Robbins Team

Hello, thank you so much, this truly makes our day! We put a lot of love into every detail — from the product itself to the packaging — so it means a lot to hear that it landed just right. Hope you enjoy it! 🌸 Bloom Robbins Team

Hello, thank you for taking the time to share your experience with us. We are sorry to hear that you did not notice the desired effects from the product and that our communication left you with a negative impression. For hygiene and safety reasons, which are standard for dietary supplements and cosmetic products, it is not possible to return opened items. Our 45-day money-back guarantee therefore applies only to unopened products, as stated in our Terms and Conditions. We understand that this may be frustrating for some customers; however, this measure is in place to protect the health and safety of all consumers. Regarding the return shipping costs, these are in line with standard online retail practices, and unfortunately, we are unable to influence their amount. We would also like to address the mention of the car giveaway — the winner was officially announced on January 19, 2026, on our Instagram, and the car has its rightful owner. The giveaway was conducted fairly and in full accordance with the rules. We are truly sorry that we were unable to earn your trust. Your feedback is very important to us and helps us improve both our services and communication. Should you wish to discuss the situation further, our customer support team will be happy to assist you. Thank you, and we wish you a pleasant day.

Ďakujeme za krásne hodnotenie! 🌸 Veľmi nás teší, že sme sa stali vašim obľúbeným e-shopom. Je skvelé mať takú podporu a budeme sa naďalej snažiť, aby ste s nami bola spokojná. Tešíme sa na ďalšiu návštevu! Tím Bloom Robbins

Hello, thank you for your message. We are sorry for the situation that has arisen and for the fact that our communication may have come across negatively. We would like to clarify the matter. At no point did we intend to accuse you of dishonest behavior or fraud. However, it is our responsibility to rely on the available records. In your case, we have confirmed outbound quality control of the package, camera footage from the packing process, and the recorded weight of the parcel at the time it was handed over to the courier, all of which correspond to a complete shipment. As you also confirmed that the package arrived undamaged and showed no signs of tampering during transit, we unfortunately do not have objective evidence that would allow us to approve the claim and reship the missing product. We do understand your dissatisfaction and regret that this situation resulted in disappointment — this was certainly not our intention. The matter was handled in accordance with our internal procedures and not out of distrust toward you as a customer. Thank you for your feedback, which we take seriously and will use to improve our communication and processes going forward. Kind regards, Bloom Robbins Team

Hello, thank you for sharing your experience with us. We are very sorry that the product was damaged during transport. Recently, we have been experiencing increased demand, and email responses may take a bit longer, for which we sincerely apologize. Our customer support team will contact you regarding your situation so it can be resolved as soon as possible. If you have any further questions, please do not hesitate to reach out to us. Thank you, and we wish you a wonderful rest of the day. Your Bloom Robbins Team.