我支付了一个月的标准或基本订阅费用，严格来说是为了玩《The Isle》游戏，因为我的 MacBook Pro 不支持该游戏。即使它最初推出，它也不允许您切换到每个人都使用的现代地图。沮丧之余，我伸手要求退款，他们只说这是一家独立公司处理此事，他们无法保证得到积极的回应。糟糕的。
Boosteroid 回复2026-07-24
Dear user,
Thank you for your review, and we are sorry about your experience.
Unfortunately, according to our Terms and Conditions, we will not issue a refund as soon as a subscription is activated and used.
The service provides access to original versions of the games. Unfortunately, we can't guarantee the correct operation of beta or custom versions for such games.
We appreciate your feedback and thank you for taking the time to share it with us.
Best regards,
Complaints team
Dear user,
Thank you for your review, and we are sorry about your experience.
As you may know, most of our subscriptions are recurring, and you can cancel the subscription if you don’t want to renew it.
Unfortunately, if you do not cancel the subscription, you will be automatically provided with the next one, and no refund will be possible.
Our 24/7 support team can be reached via our website after passing a chatbot or directly via email.
We appreciate your feedback and thank you for taking the time to share it with us.
Best regards,
Complaints team
V
Vladimir Arevshatyan · 写过 9 条评价 · 体验于 2026-07-22 ·
Dear user,
Thank you for your review, and we are sorry about your experience.
We recommend checking our Help Center for tips on how to improve connection stability. As we can see, your chat ended after a "lost internet connection or disconnected" message from the ticketing system we use.
Nonetheless, you can always reach out to our 24/7 support team via email at [email protected]
As for the maintenance end notification, we see that the agent hasn't finished the required procedure on their side, which resulted in such an annoyance. Rest assured, the agent was instructed on how to properly manage the notifications.
Additionally, we are working on making such notifications a functionality directly on our cloud website and hope that it will be added in the future.
We appreciate your feedback and thank you for taking the time to share it with us.
Best regards,
Complaints team
Dear user,
Thank you for your review, and we are sorry about your experience.
Unfortunately, we don't have any servers in Asia yet. Nonetheless, the connection to our servers can be checked by any user before purchasing the subscription on our website.
We appreciate your feedback and thank you for taking the time to share it with us.
Best regards,
Complaints team
