Boroux

Thank you for your feedback. We’re truly sorry to hear about your experience—both with the metallic taste and the interactions with our support team. That’s not the level of care we strive to provide, and we appreciate you bringing this to our attention. We want to assure you that BOROUX filters are rigorously tested and certified to NSF/ANSI 372 standards for material safety. A metallic taste can sometimes occur during the initial break-in period, often due to residual dust from manufacturing, though it should dissipate after proper priming, cleaning, and flushing. We understand your frustration and regret that we couldn’t meet your expectations. Your feedback helps us improve, and we’re always here should you wish to revisit BOROUX in the future.

Thank you so much for your kind words! We’re thrilled to hear that your BOROUX legacy.™ system has been the perfect fit for your family—both in size and style. Knowing you’re enjoying crisp, clean water and appreciating the added durability of the stem saver truly means a lot to us.

Thank you for your feedback. We understand how frustrating unexpected customs fees can be, and we’re truly sorry this impacted your experience. While our Shipping Policy does note that customs fees may apply to international orders, we recognize that this information may not have been as clear as it should be during checkout—especially when viewing the site in Canadian pricing alongside the “free shipping” message. As a company still new to the international market, with over 90% of our web traffic being domestic (U.S.), we’re actively working to improve how we communicate these details to better serve our growing Canadian and international customers. Your feedback is incredibly valuable as we refine this process. We appreciate you giving us a try and hope we can better support you in the future. Please feel free to reach out if there’s anything we can assist with.