Boroux

Thank you so much for this, and for a full year with us! We love that you've become a certified water snob (we relate) and that you're taking BOROUX water with you on the go rather than settling for anything less. It also means a lot to hear the filters and canister have held up reliably and that delivery has been smooth every time. And great tip about the four-filter setup, we'll be sure to pass that along to other families with heavy water use.

Love this so much, thank you for sharing! There's nothing better than hearing our filter made you actually crave water. That's exactly why we do this. Thanks for choosing BOROUX and keeping your family healthy with clean, great tasting water.

Thank you so much for the kind words and for being a loyal BOROUX customer for years! It truly means the world to us to hear how much you and your family enjoy it, right down to your morning coffee. Knowing you can taste and trust the difference is exactly why we do what we do. We're so grateful for customers like you who spread the word, and we hope BOROUX keeps you refreshed for many years to come!

Thank you so much for sharing this, it made our day! We're so glad Boroux helped ease your concerns after that municipal water report, and that you're now enjoying clean, cold water at home and on the road with your camper. Cutting out plastic bottles while traveling is a great bonus too

Thank you so much for this wonderful feedback! We're so glad you're loving how the filter transforms your well water, and that our sales make it easy to keep your filters and accessories stocked up. It's also great to hear our customer support team has taken good care of you.

We're so glad to hear this! Two units and happy kids drinking the water says it all, that's exactly the kind of difference we hope families notice. Thank you for the tip on the 3 gallon for bigger households, and for the shoutout to our customer service team, we'll make sure they see it. Glad to have you as part of the BOROUX family!

Thank you so much for sharing this, it means a lot to us! Knowing your family feels confident and healthy drinking BOROUX water every day is exactly why we do what we do. We'll be sure to pass your kind words along to our customer service team. Welcome to the BOROUX family!

This made our day! We're so glad BOROUX has made a real difference for your family. Thank you for the recommendation and for being part of the BOROUX family!

I'm really sorry to hear about this experience, it's not the standard we hold ourselves to, and I completely understand your frustration with getting inconsistent answers about what's considered normal wear on the filter. That's on us, and it shouldn't have taken three calls and a warranty deadline for this to get resolved properly. I'd like to personally look into your case and make this right. Could you send me your order number and the photos you shared with support? I want to review this myself rather than have you go through the runaround again.

Thank you for taking the time to share this I'm sorry to hear about the damage to your countertop, and especially about how those two calls went. That's not the experience we want any customer to have. I want to walk through how the system is designed to work, since it may clarify what happened here. BOROUX systems use a continuous-fill design: water filters from the top chamber down into the bottom chamber, so the top should only be refilled once there's available capacity below it. Overflow occurs when water is poured into the top faster than the bottom chamber has room to receive it. The water level spigot is an optional accessory that gives a quick visual read on the bottom chamber's fill level — it adds convenience, but it isn't a required safety component, which is why it isn't included standard on every unit. That said, I hear you on wanting that visibility built in from the start, and I'll be passing this feedback to our product team directly. I also want to address the phone calls. Talking over a customer and placing blame without listening isn't the standard we hold our team to, and I'm sorry that happened twice in a row. I'll be reviewing those calls with our customer service leads so we can coach on this. Our offer to send the water level spigot at no charge still stands — if you'd like that sent, please email us with your order number.

Thank you for the feedback. It's normal for a small amount of fine carbon material to release from a brand new activated carbon filter, which is why we recommend priming each new filter for 5 to 7 minutes under running water before first use. This flushes out those fines so they don't end up in your glass. If a filter feels like it's shedding more than that afterward, that's worth a closer look, and I want to help. I'll also add some reassurance on quality. BOROUX Foundation Filters are WQA certified to NSF/ANSI 42, NSF/ANSI/CAN 401, and NSF/ANSI/CAN 372, and independently tested at an ISO/IEC 17025 accredited lab. That's real third party verification, something Berkey filters have never carried.

Thank you so much for your kind words and for sharing your experience with your BOROUX water filtration system! We’re thrilled to hear that you’re loving the crisp, clean taste of your water and that you’ve noticed such a difference compared to unfiltered water. We understand that priming the filters can take a little practice at first, but we’re glad to hear that once you got the hang of it, everything has been smooth sailing. Also, we couldn’t agree more—the water level spigot truly is a game changer, and we’re happy to know it’s been a great addition to your setup!

Thank you for bringing this to our attention. We understand how concerning an off-taste can be, and we want to ensure you have the best experience with your BOROUX filters. That taste is often related to residual manufacturing dust or trapped air in the filters, and while priming usually resolves it, it shouldn’t be an ongoing issue. We’d love to work with you to get this fully resolved. Please reach out to our support team so we can assist you further. Your water wellness is our priority!

Hi Hana, Thank you for sharing your detailed feedback. We are truly sorry to hear about your experience—it’s never our intention for a customer to feel disappointed or to face so many challenges with our system. We appreciate the time and effort you put into working with our team, and we regret that we were unable to resolve the concerns to your satisfaction. We want to assure you that product quality and customer trust are at the heart of everything we do. Your observations about the rubber odor, stainless steel, and plastic components have been noted, and we are actively working with our manufacturing partners to investigate and improve wherever possible. Your experience helps us grow and refine our processes, and we value that insight. Additionally, we’d like to clarify that we use a third-party platform to manage our product reviews. We do not restrict or filter out reviews, but the software has verification processes that could occasionally result in a review not being published if it is not properly identified. Transparency is a core value for us, and we are committed to honest feedback—positive or negative—helping guide our future. We understand your concerns and disappointment, and while we regret that our system didn’t meet your expectations, we remain dedicated to supporting you and any customer seeking safe, high-quality water. Please know we are always here should you wish to revisit this or need assistance in the future.

Thank you for sharing your experience. We understand how concerning this situation must be, especially with sensitivities to mold. We want to assure you that BOROUX filters, like Berkey’s, are infused with silver, which is designed to inhibit bacterial and mold growth. What can sometimes appear as mold is often mineral buildup, especially in areas with hard water. However, we take your concerns seriously and appreciate you reaching out to our team. We’d love to better understand your setup—could you let us know if your system is placed in direct sunlight or near a heat source? Sunlight and warmth can create an environment that promotes organic growth, especially in any damp areas. Additionally, we’d like to clarify that BOROUX and Berkey filters share the same formulation and similar design, so your experience is certainly not typical. We’d appreciate the chance to help troubleshoot further and ensure your system is functioning safely and as intended. Please feel free to reach out to our support team—we’re here to help!