Boroux (boroux.com) has a 3.5 out of 5 rating on OK.one, based on 25 user reviews collected here. It is listed under Utilities and its reputation is mixed. Opinions are polarized: 60% rate it 4 stars or higher while 32% give 1 star; The business has replied to 78% of negative reviews; 14 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
M
MW · 2 reviews · Experienced 2024-07-09 ·
★★★★★
LOUSY CUSTOMER SERVICE & TASTE
I replaced Berkey Filters with BOROUX. installed ran water through over 6 times, metallic taste. I called customer service, they argued and then replaced filters.
WENT THROUGH SAME PROCESS primed etc ran water through filters 6+ times same metallic taste. Did not have this problem with Berkey filters, water tasted great. called CS very irritating female argued, SAID it was my water. I had same water with Berkey, no metallic taste. VERY rude, interrupted and argued BUT finally refunded. Pro one filters are ceramic, include Floride filtration NSA approved and only $5 more.
Reply from Boroux2025-02-14
Thank you for your feedback. We’re truly sorry to hear about your experience—both with the metallic taste and the interactions with our support team. That’s not the level of care we strive to provide, and we appreciate you bringing this to our attention.
We want to assure you that BOROUX filters are rigorously tested and certified to NSF/ANSI 372 standards for material safety. A metallic taste can sometimes occur during the initial break-in period, often due to residual dust from manufacturing, though it should dissipate after proper priming, cleaning, and flushing.
We understand your frustration and regret that we couldn’t meet your expectations. Your feedback helps us improve, and we’re always here should you wish to revisit BOROUX in the future.
T
Tonya Luna · 1 review · Experienced 2024-06-13 ·
★★★★★
Great for families!
The Boroux water filter system is amazing! I've been using it for several weeks now, and my family is loving it! I have two small children, and I was really worried about the water they were drinking. The Boroux has alleviated my worries, and the water tastes great! You will not regret this purchase.
S
Sarah M · 1 review · Experienced 2024-04-14 ·
★★★★★
10/10 recommend this company!
I recently received the new Boroux water filtration system, and I'm thoroughly impressed. From the moment I contacted customer service, I experienced top-notch service that went above and beyond. Not to mention the fast shipping! The system itself is beautifully designed. But beyond aesthetics, its quality is unmatched. The water it produces is deliciously crisp, making every sip a refreshing delight. The thought of my family now drinking the purest water brings me so much peace of mind. I couldn't be happier with my purchase!
E
Elizabeth Miller · 1 review · Experienced 2024-04-16 ·
★★★★★
Unmatched Gravity Water Filtration System!
Boroux has produced an unmatched gravity water filtration system! Having clean drinking water is essential to our family’s health, and we could not be happier with our choice to switch to Boroux products! We love the sleek design of the canister, it looks so beautiful in our dining room. Also, our old system was just not large enough so the 3 gallon canister with the Boroux Legacy system is just the perfect size for us! Not to mention the crisp, delicious water we now get to drink! Plus the stem saver on the filters makes them seem much more durable than filters we have used in the past. Overall this is a great product, one that our family is incredibly grateful for!
Reply from Boroux2025-02-14
Thank you so much for your kind words! We’re thrilled to hear that your BOROUX legacy.™ system has been the perfect fit for your family—both in size and style. Knowing you’re enjoying crisp, clean water and appreciating the added durability of the stem saver truly means a lot to us.
K
Kathy Roberts · 3 reviews · Experienced 2024-03-22 ·
★★★★★
Misleading shipping fees for Canadians
I ordered 2 filters from this website. I live in Canada. They are a new company whose website directs you to Canadian prices page automatically (if you are looking at the website from Canada). They indicate free shipping on the 'add to cart' basket and on the order form even after you input a Canadian address. When the order arrived I was told I had to pay $19.56 customs for the shipment. I reviewed their site and buried in their shipping statement it indicates you may have to pay customs fees. This should be disclosed to customers in the order form, rather than twice indicating 'free' in 2 locations. When you see 'free shipping' on the site where it shows you a Canadian price, you don't feel the need to read the shipping policy - you assume they have a Canadian distributor. I have ordered 100s of products online from the US. I have never had a customs fee added. That tells you there is a problem with this website. After receiving the bill I contacted them and they are unable to see any responsibility for the way they represent shipping on the site. For the sake of $15 US they were unable to provide customer service in a fashion that made me feel heard and would retain business. The product itself works fine although I continued to use my Berkey rubber gaskets so I can't speak to the rubber smell others have pointed out.
Reply from Boroux2025-02-14
Thank you for your feedback. We understand how frustrating unexpected customs fees can be, and we’re truly sorry this impacted your experience. While our Shipping Policy does note that customs fees may apply to international orders, we recognize that this information may not have been as clear as it should be during checkout—especially when viewing the site in Canadian pricing alongside the “free shipping” message.
As a company still new to the international market, with over 90% of our web traffic being domestic (U.S.), we’re actively working to improve how we communicate these details to better serve our growing Canadian and international customers. Your feedback is incredibly valuable as we refine this process.
We appreciate you giving us a try and hope we can better support you in the future. Please feel free to reach out if there’s anything we can assist with.
