Brownmed, Inc.

Hi Jeri, Thank you so much for your kind review! We’re thrilled to hear that ordering directly from our website was easy and that your Heel Huggers arrived quickly. It means a lot to know you’ve trusted Heel Huggers for so many years, and we’re happy we could make it simple to find them again. We truly appreciate your continued support! 😊

Hello, Thank you so much for your kind words! 😊 We’re thrilled to hear you had a great experience with our customer service team. Providing helpful and courteous support is always our goal, and your recommendation truly means a lot to us.

Hello, Thank you so much for your wonderful review! We’re thrilled to hear that you found the product well made, comfortable, and helpful for your arthritic hands. Our goal is always to create products that truly make a difference, so it means a lot to know it’s working well for you.

Hi Wallace, We’re sorry to hear about your experience that’s certainly not what we want for our customers. Our ER Sling is designed for short-term use, but we understand it didn’t meet your expectations. Our customer service team will be reaching out to learn more and help make this right. We’d also be happy to talk through some alternative options that may better fit your needs.

Hi Celeste, Thank you for your feedback! It sounds like the size may not have been the best fit, and we’d love the opportunity to help make that right. Our customer service team will be reaching out to better assist you. If needed, we’re always happy to help with an exchange so you can get the size that works best for you. We appreciate you sharing your experience and look forward to helping you find the right fit!

Hi Barbara, Thank you for the wonderful 5-star review! We’re so glad to hear that our customer service team was courteous and helpful. It’s something we take great pride in. It’s even better to know the compression gloves are providing fantastic relief. That’s exactly what we hope our products can do!

Hi Mark, Thank you for your kind review! We’re so happy to hear you felt taken care of. Providing great customer service and support is very important to us, and it means a lot to know you had a positive experience. Thank you for choosing us!

Hi Carlene, Thank you for your kind review! We’re glad we could provide a quick resolution and take care of the shipping issue. Taking ownership and making things right is very important to us, and we’re happy to hear you felt supported and well taken care of. We truly appreciate your feedback!

Hello Joseph, Thank you for your feedback. We’re sorry to hear the splint felt too tight and didn’t meet your expectations. Fit and comfort are very important, and we understand how frustrating this experience can be. Our customer service team will be reaching out shortly to better assist you and help find a solution, including sizing guidance or an exchange if needed.

Hi Lucy, Thank you for your great review! We’re so glad to hear that the ice cap stays cold longer than others you have tried and is comfortable to wear. We appreciate your feedback about the compression level. It helps us continue to improve our products!

Hi Lisa, Thank you so much for your wonderful review! We’re thrilled to hear that the compression gloves and computer wrist glove are providing relief and making a positive difference for you. It’s also great to know that your order arrived quickly and smoothly. Your feedback means a lot, and we’re so glad you’re enjoying the products!

Hi Donna, Thank you for your review! We truly appreciate your kind words about our customer service. Our team works hard to provide helpful and responsive support, so it’s wonderful to hear that it made a positive impression. Thank you for taking the time to share your experience!

Hi Sandra, We’re truly sorry for this experience and completely understand your frustration. Unfortunately, we did experience a system issue with our order processing that impacted a small number of orders, and we sincerely apologize for the delay and lack of communication this caused. Our customer care team will be reaching out to you directly to make this right as quickly as possible. Thank you for bringing this to our attention, and we appreciate your patience while we resolve this.

Hi James, We’re very sorry for the delay and understand how frustrating this is. We did experience a system issue with our order processing that affected some shipments, and we sincerely apologize for the inconvenience. Our customer care team will be reaching out to you directly to provide an update and make this right. Thank you for your patience, and we appreciate you bringing this to our attention.

Hello, Thank you so much for the great review! We’re glad Breanna was able to step in and make things right. She’ll be happy to hear your kind words. We truly appreciate your support and look forward to helping you again in the future!

Hi Charles, This truly means a lot to us, thank you for sharing! We’re so happy Jean could help you find the right Smart Gloves and make fixing the order easy. Customer care is very important to us, and it’s wonderful to hear that her support made a difference. We appreciate you and are grateful for your kind words!

Hi Albert, That’s great to hear! We’re so glad the fit was perfect and everything arrived right on time. Thanks so much for sharing and for choosing us!

Hi Shawn, Thanks so much for sharing! We appreciate you choosing the Intellinetix Heated Hub and hope it’s working well for you!

Hi Ross, Thank you for letting us know. We’re sorry to hear the product felt itchy for you. If you’d like, our customer care team would be happy to help you find a solution or an alternative that might be more comfortable.