Buckeye Container Carriers

We’re sorry to hear that you’re dissatisfied with your experience. We do acknowledge and regret that our driver initially picked up the incorrect container, and we apologize for that mistake. That said, I immediately offered to have one of our drivers bring the exact container you selected from our yard and swap it out the same day. At that time, you stated it was not a concern and that, since the container delivered was the same color and condition, you were comfortable keeping it. Our driver also explained this to you on-site, and you confirmed to him as well that you had no issue with the containers being swapped later if needed, given that both units were identical in color, grade, and condition. The inspection sheet you signed is intended to confirm that the container meets the functional and condition standards of the grade purchased. While the container number did not match the original selection, which we acknowledge is our error, this does not impact the condition, functionality, or grade of the container delivered. We have never opposed swapping containers for you, and nothing in the inspection form restricts that option. Regarding the second container, it had been sold earlier that morning by our sales manager prior to your arrival. I explained this to you during our 18-minute phone conversation and offered you a full refund for that container before delivery. You declined the refund and stated that you were comfortable proceeding, as the replacement container was the same type, condition, and grade, with the only difference being the container number. Throughout this process, there was extensive communication, all of which I clearly outlined during our phone call. I also attempted to reach you twice yesterday to follow up, but was unable to get through. Best Regards, Ryan Barthen Owner Buckeye Container Carriers