Thank you for sharing your feedback. We sincerely apologize for the frustration and confusion you experienced with your order and the subsequent return process. We are truly sorry that we did not meet your expectations regarding the yearly flea protection. We show a refund was processed by customer service on 08/03/26.
We're glad to hear our product is effectively deterring mice from your vehicles. It's frustrating when pests cause damage, and we appreciate you sharing your positive experience with us.
R
Rory美国 · 写过 1 条评价 · 已认证 · 体验于 2026-08-04 ·
★★★★★
这个产品对我不起作用。
这个产品对我不起作用。我希望现在停止这项服务。
BugMD 回复2026-08-04
We are truly sorry to hear that our product did not meet your expectations. We understand your desire to discontinue the service, and we will have someone from customer service reach out to assist you with the cancellation process.
We appreciate you sharing your feedback regarding your recent purchase. We are sorry to hear that our website's description of the product was not as clear as it should have been, leading to a misunderstanding about the product's form and longevity. We are always working to improve our product descriptions to prevent such issues in the future.
J
JohnMX · 写过 1 条评价 · 已认证 · 体验于 2026-08-04 ·
★★★★★
使用方便,需要时更换
需要时使用和更换的方式。 它为房屋、车库、阁楼等增添了良好的香味
BugMD 回复2026-08-04
We're so happy to hear that our product is easy to use and brings a pleasant fragrance to your home! We appreciate your positive feedback.
We are absolutely delighted to hear about your wonderful experience with our products! It brings us immense joy to know that our solutions for mice, various bugs, and even flea and tick control have made such a positive impact on your home and your beloved pets. We truly appreciate you highlighting the natural ingredients and the pet-safe aspects, as these are core to our mission. Your kind words about our customer service team are also incredibly encouraging. We are grateful for your high recommendation and continued trust in us.
We are so pleased to hear that our product effectively helped you in your hunting cabin! It's wonderful to know that the mice signs diminished quickly and that the cabin now smells much better, which we understand is a great benefit as you prepare to sell it. We appreciate you noticing our efforts to keep shipments on schedule. Thank you for sharing your positive experience and for your kind words.
G
Gary美国 · 写过 1 条评价 · 已认证 · 体验于 2026-06-10 ·
★★★★★
仍然有老鼠
BugMD 回复2026-08-04
We are truly sorry to hear that our product did not meet your expectations. We will have customer service contact you to resolve this issue.
v
virginia美国 · 写过 1 条评价 · 已认证 · 体验于 2026-08-04 ·
★★★★★
他们生产很好的害虫产品
他们生产优质的害虫产品,并关心客户的交付。
BugMD 回复2026-08-04
We're so glad to hear you appreciate our pest products and our dedication to customer delivery. Thank you for your wonderful feedback!
We appreciate your honest feedback and understand your frustration with persistent pest issues. We're sorry to hear that our products haven't met your expectations in the long term. We've noted your request to cancel future shipments and will have customer service reach out and assist you with this step.
We're so happy to hear that our service met your expectations. We truly appreciate your kind words and positive feedback.
N
Norris美国 · 写过 2 条评价 · 已认证 · 体验于 2026-07-15 ·
★★★★★
我们仍然有蚂蚁和蟑螂,而且......
我们仍然有蚂蚁和蟑螂,这些东西可能会杀死它们,但它们只是把它们吃掉。
BugMD 回复2026-08-04
We are sorry our product did not meet your expectations. We appreciate you sharing your experience and we are always working to improve our products.
A
Alvin美国 · 写过 1 条评价 · 已认证 · 体验于 2026-07-23 ·
★★★★★
到目前为止,它似乎工作不想......
到目前为止,它似乎起作用了,不想早说它起作用了,但我会说已经过去两周了,一个月后没有看到任何东西。
BugMD 回复2026-08-04
We appreciate you sharing your initial thoughts. We understand that you haven't seen the desired results yet, and we value your patience. We hope to hear from you again soon.
R
Ruel美国 · 写过 1 条评价 · 已认证 · 体验于 2026-08-04 ·
★★★★★
于 7/27 支付产品费用
于 7 月 27 日支付产品费用。我从未收到过产品或跟踪信息???
BugMD 回复2026-08-04
Thank you for bringing this to our attention. We will have customer service contact you to explain the details of the VIP Membership you are referencing.
We're happy to hear that our product helped with the ants in your kitchen. We appreciate you sharing your experience and the observation about the scent.
T
Tammy美国 · 写过 1 条评价 · 已认证 · 体验于 2026-08-04 ·
★★★★★
我的包裹有问题……
我在打开包裹时遇到了问题,包裹中缺少很多物品。他们帮我处理好了,并拿出了一个新包裹。 非常感谢。
BugMD 回复2026-08-04
We're so glad we could resolve the issue with your package quickly and get a new one out to you. Thank you for your kind words!
We appreciate you sharing your feedback. We understand your frustration regarding the product's effectiveness and the ongoing bug issue. We offer both on contact and repellent solutions, so we will have customer service contact you to resolve this issue.
We are truly sorry to hear that our product has not met your expectations and that you are still experiencing issues. We understand your frustration, especially with family visiting. We appreciate you sharing your detailed feedback regarding the steps you've taken. We will have customer service reach out to you right away.
Thank you for your feedback. We sincerely apologize for the difficulty you experienced when trying to cancel your subscription. We understand how frustrating it must have been to encounter communication barriers, and we regret that this negatively impacted your perception of our company. We are always striving to improve our customer service and appreciate you bringing this to our attention.