Now You Know

We're sorry to hear about your experience.  Our support team responds to every request, and we'd be happy to help resolve this for you. It sounds like you may have encountered a technical issue with the app, which we'd like to investigate. Please contact us at [email protected] with the email address associated with your account, and we'll make sure your request is handled as quickly as possible. We appreciate your feedback, as it helps us improve the app.

Thank you so much for your wonderful review! 😊 We're thrilled to hear that Now You Know helped you discover new interests and skills you enjoy. It's great to know you had a smooth experience, and we hope to keep inspiring you with many more creative projects. Happy learning!

We’re very sorry to hear this was your experience.  The recent app update changed the learning layout, but your completed skills and account history should still be associated with your account. We’d really appreciate the opportunity to look into this for you and help restore clarity around your access and subscription charges. Please contact us at [email protected] with the email linked to your account so we can investigate and assist further.

Thank you so much for your kind feedback! 😊 We’re really happy to hear that you found the instructions and explanations clear and helpful. Our goal is to make learning enjoyable and easy to follow, so it means a lot to know that came through in your experience. We hope you continue enjoying and discovering new skills along the way!

Hi Lois, thank you for taking the time to share your feedback. We're truly sorry your experience didn't reflect the standard we hold ourselves to - this is never what we aim for. We offer all users a 30-day refund window from the date of purchase to try the product risk-free. Your first contact with our support team came approximately 3 months after your purchase, and even so, our team immediately canceled your subscription upon hearing from you. While your refund request fell outside our policy, we were happy to make an exception and credit you for the purchase as a goodwill gesture. We hope this helped resolve things for you! 😊

Thank you so much for your feedback! 😊 We’re really happy to hear that you’re enjoying the content and that the format feels fun and manageable. Creating lessons that are engaging without feeling overwhelming is exactly what we aim for. We hope you continue having fun exploring new skills with us!

Thank you for sharing your honest feedback. Our goal is to provide guided, beginner-friendly learning experiences, but we understand that some users may be looking for deeper or more advanced content. We also understand your frustration regarding the renewal charge. The introductory offer transitions to the standard subscription rate after the initial period, and the renewal terms are presented during signup. That said, we recognize how easy it can be to lose track of a subscription if you haven’t been actively using it. Your feedback about the depth of the courses and overall value is genuinely appreciated, and we’re continuing to improve the content and user experience based on comments like yours. Thank you for giving the platform a try and for taking the time to share your thoughts.

Thank you for your honest feedback, we really appreciate you sharing your experience. Our program is focuses on guided, step-by-step learning that you can follow at your own pace, rather than sending physical kits. That said, we hear your point about the content feeling too basic, and that’s valuable feedback for us. We’re continuously working on improving the depth and variety of our lessons to make them more engaging and informative. We appreciate you giving it a try and taking the time to share your thoughts.

Thank you so much for your thoughtful feedback! 😊 That’s a great suggestion, and we completely understand how helpful it is to have all the materials ready before starting. We’re always looking for ways to improve the experience, and this is definitely something we’ll take into consideration. In the meantime, materials are usually available within the lesson once you begin, but we appreciate you pointing out how we can make this clearer and more accessible upfront. Thanks again for sharing your experience!

Thank you for your feedback, we really appreciate you sharing your experience. We’d like to clarify that our platform is a digital learning service, which provides step-by-step video guidance and structured skill-building. We do not send physical kits, but instead give you the flexibility to choose your own materials based on your preferences and budget. Many of our users find this approach more empowering, as it allows them to learn at their own pace and adapt each project to what they have available. We understand this may not have matched your expectations, and we truly appreciate the opportunity to improve. If you’d like, feel free to reach out to us at [email protected] and we’d be happy to help further.

Thank you for your feedback, and we’re really sorry to hear about your experience. We’d like to clarify a few important points. Our service does not include a free trial, but rather a 30-day money back guarantee from the initial payment, which can sometimes be misunderstood as a trial period. Subscriptions also renew automatically unless canceled before the renewal date. We also want to clarify that we do not offer phone support, and our support is handled via email. If a login link expires, it’s because a newer one was requested, and only the most recent link will work for security reasons. This certainly doesn’t sound like the experience we aim to provide, and we’d really appreciate the chance to look into your specific case and help resolve it. Please reach out to us at [email protected], and we’ll make sure to assist you as quickly as possible.

Thank you so much for sharing this, we love hearing about your experience exploring different crafts! We’re especially happy you discovered watercolor painting and enjoyed it so much. 🎨 That’s exactly what the platform is meant for, trying new things and figuring out what truly clicks for you. It’s totally okay if baking, soap, or lotions aren’t your favorites. There are plenty of other creative directions to explore, and we’re always adding more options so you can continue discovering what you enjoy most.

Thank you so much for your kind words! We're thrilled to hear that you're enjoying the classes and learning new things, and even more excited that it’s become a favorite in your family. 😊 It’s wonderful to know you're exploring the skills together. We hope you continue discovering many more fun and creative projects along the way!

Thank you for sharing your feedback. We’re sorry to hear that the experience didn’t match your expectations. Our platform is designed as a guided learning journey, with step-by-step courses that help you build real, hands-on skills at your own pace, rather than providing physical kits. We understand that this approach isn’t for everyone. Many of our members actually enjoy the flexibility it gives them - being able to use materials they already have or choose options that fit their budget and preferences. We also try to include suggestions and alternatives along the way to make things easier💛

Thank you so much! We’re really happy to hear you found the watercolor class relaxing and inspiring, that’s exactly the kind of creative experience we aim to create. 🎨✨ There are many more calming and inspiring skills waiting for you, and we hope you continue enjoying the journey and discovering new favorites along the way.

We’re really sorry to hear about your experience - we completely understand how frustrating this must have been. We’ve reviewed your account and can see that our team helped you regain access on December 29th. Following that, we didn’t receive any cancellation request, and we’re also unable to find any record of a cancellation attempt in our system. That said, as soon as you reached out to us regarding the renewal, we handled your case right away and issued a full refund. If there’s anything else we can do to help, please don’t hesitate to reach out at [email protected] 💛

I’m really sorry to hear that this was your experience, that’s definitely not what we want for anyone joining. We aim to make the starting point clear and supportive. Our support team has reached out to you directly, and we’d truly be happy to help you get started and resolve any issue you ran into. We’re here to guide you step by step. Your feedback is very helpful, and we’re also working on improving the onboarding experience so it’s clearer and more intuitive from the start. We hope to turn your experience around and help you get real value from the app.

Thank you so much! We're really happy to hear you enjoyed the candle skill, that’s a great one to start with. 🕯️✨ There’s plenty more to explore, and we’re excited for you to continue discovering new creative skills along the way. If there’s anything specific you’d love to try next, feel free to let us know, we’re always happy to help guide you. Enjoy the journey and happy creating!

We’re sorry to hear about your experience and understand how frustrating this must be. We want to assure you that we are a legitimate company with thousands of active members learning new skills every week. Our system processes cancellations immediately when submitted via the account billing settings. It sounds like something may have gone wrong along the way, or the cancellation process wasn’t fully completed on your end. Either way, we’d love to investigate what happened with your specific account and make this right. Please contact us at [email protected] (mailto:[email protected]) with the email you used to sign up, and we’ll look into it right away.

We’re sorry to hear about your experience and understand how frustrating this must feel. Subscriptions can be canceled from the account billing settings, and deleting the app alone does not stop recurring charges. That said, if you requested cancellation and were still billed, we definitely want to review what happened and make this right. Please contact us at [email protected] with the email used to sign up and the dates of the charges, and we’ll investigate your account and assist you as quickly as possible. We take these concerns seriously and are here to help resolve this.