Calilio

Hi Tisha, Thank you so much for your honest feedback and for highlighting the excellent support provided by Amelia, Leo and especially Reina. We’ll be sure to share your kind words with them! We’re truly sorry to hear about the payment difficulties you experienced. Calilio uses a secure, SCA-compliant (Strong Customer Authentication) payment gateway which requires 3D Secure verification for all transactions. Unfortunately, some U.S. credit card issuers may block these international charges by default even when accounts have sufficient funds. This can cause confusion, and we understand how frustrating that can be. Please know that we do not charge customers unless the service is successfully activated, and your trust means everything to us. Our team has already reached out to you via email with alternative payment options that may better suit your situation. We’re here to help you get set up quickly, especially with something as important as an international number for school. Thank you again for your patience and for confirming we're a trusted provider. We’re committed to making this right and look forward to supporting you further. Warm regards, The Calilio Team

Hi Gustavo, Thank you so much for the kind words! We’re thrilled to hear that Alex provided such a professional and supportive experience. “Polite” and “patient” are exactly what we strive for in every interaction and your appreciation means a lot to our team. If you ever need anything else, feel free to reach us at [email protected]. Thanks again for being part of the Calilio community! The Calilio Team

Thank you so much, michael! We are thrilled to hear about your five-star experience with Calilio. Our team takes pride in providing professional and courteous service and it's great to know it made a difference for you. We are glad the calls went smoothly and everything got done to your satisfaction. If you ever need further assistance, feel free to reach out at [email protected]. we're always here to help! Thanks again for the recommendation! — The Calilio Team

Hi Mariska, Thank you for reaching out and sharing your concerns. We truly regret the inconvenience you’ve experienced and understand your frustration. We would like to clarify that our team took your case seriously and provided full support throughout. We even arranged a Google Meet session with you to better understand the issue and assist you in real time. During our investigation, we found that the call forwarding issue was not caused by our system but rather was related to your mobile service provider. To further assist, we tested the call forwarding feature using a different device and confirmed it was working as expected. Based on this, we advised you to follow up with your service provider to resolve the compatibility issue on your end. Please be assured that we have been following up with you consistently and have done our best to resolve the matter. The number you purchased was functional and did receive calls during the period it was active. While we understand that the issue was frustrating, the service itself was operational, and the complications were due to third-party factors beyond our control. We appreciate your understanding and remain available to assist you with any further questions or clarifications. The Calilio Team

Hi Sujan, Thanks a ton for sharing your experience! We're really glad to hear that getting started with Calilio was smooth and straightforward for you. That's exactly what we aim for — making communication easy from the get-go. Your recommendation means a lot! And just so you know, our support team is always ready to assist at [email protected] whenever you need us. Thanks for being part of the Calilio family!

Dear S B, Thank you for sharing your experience and we are truly sorry for the inconvenience you have encountered. We understand how frustrating it can be to go through multiple steps just to cancel a subscription —especially while continuing to be charged. Your feedback is extremely valuable and is helping us improve both our process and communication. To clarify, Calilio subscriptions renew automatically on a monthly basis unless they are explicitly cancelled by the user. It's important to note that deleting an account does not stop billing, as the system treats account deletion and subscription cancellation separately. This is why charges continued during that time. Subscription Cancellation The option to cancel a subscription is currently only available via our web platform (under Settings > Subscription > Cancel Subscription). Due to security protocols, this feature is not available in the mobile or desktop applications - users are required to log in via the web to access full subscription management tools. As part of your case, our support team provided guidance via email, along with screenshots and links to support articles to help you navigate the process. We're glad that Mrs. S was eventually able to assist and confirm that your cancellation request was processed and your workspace closed. SMS Functionality Regarding SMS: Sending messages to the US and Canada requires A2P (Application-to-Person) registration, in line with telecom regulations. This process ensures proper message deliverability and compliance. We apologize if this requirement was unclear during the signup process. Final Confirmation We want to assure you that: ✅ Your subscription has been successfully cancelled ✅ Your workspace has been closed ✅ No further charges should occur moving forward We truly regret the time and effort you had to spend to resolve this issue. Our goal is to offer a seamless and transparent experience for all our users, and your feedback is helping us do exactly that. If you have any further questions or concerns, please don’t hesitate to reach out. We're here to help.

Dear Joanne, Thank you for your feedback, and we're truly sorry to hear about the experience you had. We understand how frustrating it can be when things don't work as expected, especially right after a purchase. Our goal is to ensure a smooth and secure experience for every customer. As part of our commitment to safety, we have safeguards in place that may restrict calls to certain high-risk destinations by default. This helps protect our users from fraudulent activity and scam-related risks—something we take very seriously. That said, we’re here to help you get up and running as quickly as possible. If you could kindly share the destination and the purpose of the call, our support team will be happy to assist you further and enable access if needed. We’re proud of our 24/7 live chat support, our ability to connect users globally, and our strong focus on security. Your cooperation is greatly appreciated, and we're confident we can resolve this quickly for you. Thanks again for choosing us—we're looking forward to turning this experience around for you.

Dear James, Thank you for sharing your experience and for highlighting both the challenges and the positive aspects. We’re glad to hear that everything worked out in the end and that our support team was able to assist you effectively throughout the process. We understand the setup and number selection process can be a bit confusing, and we truly appreciate your feedback—it helps us identify areas where we can improve clarity and user experience. We're actively working to streamline these steps to make onboarding as smooth as possible. Thanks again for choosing Calilio and for your patience and trust in our team!

Dear Doreen-Jennifer Farewell We’re genuinely sorry to hear about your experience and understand how concerning this must have felt. Please allow us to clarify and assist. After reviewing your account, we can confirm that your submitted documents have been successfully verified. You are now fully eligible to proceed with purchasing your number, which will be activated instantly once payment is confirmed. Regarding the payment issue—we’ve carefully checked our system, and it shows only one successful transaction. However, if you believe there was an additional charge, please share the transaction details or receipts, and our billing team will investigate this as a priority. As for the document verification process, please know that this is a legal requirement in accordance with local telecom regulations. It ensures the number is issued to the rightful user and helps protect against fraud and misuse. We take your privacy and security extremely seriously. All personal data is encrypted, securely stored, and handled under full compliance with GDPR standards. You can learn more here: GDPR Policy: calilio.com/legal/gdpr-compliance Privacy Policy: calilio.com/legal/privacy-policy We’re here to support you every step of the way and would love the opportunity to turn this around. Thank you for your patience and understanding.

Dear Andrea, We sincerely apologize for the inconvenience you’ve experienced — we understand how frustrating this must have been for you, and we're truly sorry that our service did not meet your expectations. Your feedback is extremely important to us, and we are committed to making things right. Our team is ready to assist you directly and work towards a resolution. If you're still facing any technical issues with echoing or call quality, please reach out to our live support team — we’re here to help and ensure you receive the level of service you deserve. Regarding the refund request: as per our refund policy, a refund is not eligible if the communication services (such as calls, SMS, chat, or voicemail) have been used. We understand this may be disappointing, but this policy is in place to ensure fair usage for all our users. That said, we do want to make things right and ensure your concerns are fully addressed. Please contact us directly with your account details so we can assist further and explore what support we can offer. Thank you for bringing this to our attention, and once again, we’re truly sorry for the inconvenience caused.

Dear Peter, We’re truly sorry to hear about your experience and completely understand how frustrating it must have been. Porting a UK number involves coordination with telecom providers and must comply with strict regulatory requirements, which can occasionally lead to delays beyond our direct control. However, we always strive to ensure this process is as smooth and transparent as possible for our users. After reviewing your account, we’re glad to confirm that the necessary actions have already been taken. Your PAC code has been successfully issued, and the refund process has also been initiated as per your request. We appreciate your patience throughout this process. Your feedback is extremely valuable to us and helps us continue to improve our service. If there's anything else we can assist you with, our support team is always here to help.

Dear Bikesh, Thank you for your fantastic feedback! We’re thrilled to hear that you’re impressed with Calilio and that everything has been working seamlessly for you. Knowing that you’ve had a problem-free experience is exactly what we aim for. Your support means a lot to us, and we’re committed to maintaining the reliability and excellence you’ve come to expect. Thank you for choosing Calilio—we’re delighted to have you with us!

Dear Anupa, Thank you for sharing your feedback! We’re delighted to hear that you’re happy with both our product and services. Your satisfaction is our top priority, and knowing that we’ve met your expectations motivates us to keep delivering the best experience possible. Thank you for choosing Calilio—we look forward to continuing to support you!

Dear Mandira, Thank you so much for your kind words! We’re thrilled to hear that you consider Calilio the best platform for communication. Providing seamless and reliable communication is at the heart of what we do, and we’re glad to know we’ve been able to meet your needs. Your feedback motivates us to continue enhancing our platform and delivering exceptional service. Thank you for choosing Calilio—we’re excited to continue supporting your communication needs!

Dear Kaushik, Thank you so much for your wonderful review and for taking the time to share your positive experience with Calilio. We're thrilled to know that you had such a great experience, and it’s truly rewarding to hear that our product met your expectations. Your feedback motivates us to keep delivering exceptional quality and support. Rest assured, we are committed to providing the best service possible and ensuring your continued satisfaction. Thank you again for choosing Calilio and for recommending us – we deeply appreciate it!

Thank you for your wonderful feedback! We’re delighted to know that you found our service really good. Your support means a lot to us, and we’re here to assist you anytime you need.

Thank you for sharing your experience with Calilio. We appreciate your feedback and understand your frustration regarding the issues you encountered with activating your number on WhatsApp Business. We strive to provide our customers with the best possible service, and we want to clarify that number blocking is determined by WhatsApp's policies and practices, which are beyond our control. To resolve your case, we could provide you with the replacement number once as a token of appreciation could you please speak with our sales or support team. We understand that this experience was not what you expected, and we regret any inconvenience it may have caused. Your feedback is invaluable in helping us improve our services. If you have any further questions or concerns, please do not hesitate to reach out to our support team at [email protected]. We are here to assist you.

Thank you so much for taking the time to share your experience! We're glad to hear that your issue was resolved quickly and that you found our service adequate. Your feedback is invaluable to us, and we’re always striving to improve.

Thank you for your feedback, and I apologize for any confusion you experienced regarding the caller ID feature. I want to assure you that you can successfully set up a caller ID number using our UK mobile numbers. If you're having issues or need assistance, please reach out to our support team, and we’ll be more than happy to help you get everything working as expected. Your satisfaction is important to us, and we appreciate the opportunity to resolve this matter.