CallonDoc

Hi , Thank you so much for your 5-star review! We’re delighted to hear that you consistently have a great experience with Call-On-Doc. We’re glad our convenient and efficient service helps make accessing care easier when you need it. We truly appreciate your trust and support! 💙 -KB

Hi Rivkah, Thank you so much for your heartfelt review! 💙 We’re grateful that CallonDoc was able to provide you with an affordable and convenient option when you needed care. It means a lot to know that our service was able to help you during a difficult time. Thank you for trusting CallonDoc! We truly appreciate your kind words and support. 🙏 -KB

Hi Craig, Thank you for your 5-star review! 💙 We’re glad to hear that you found CallonDoc to be a quick and easy way to handle minor medical concerns. We truly appreciate your trust and support! 😊 -KB

Hello Ashley, My name is Kaye, one of the support staff here at Call-On-Doc. We’re sorry to hear about your experience and understand how frustrating it can be when a response takes longer than expected. We strive to complete consultations within 2 hours, though turnaround times may occasionally be extended due to incomplete medical information, technical issues, or periods of high patient volume. Our team is doing its best to address each concern as promptly as possible. We attempted to locate your account using the information available to us but were unable to identify it. To allow us to review your concern and assist you further, please reach out to our support team through our messaging board: https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages) We appreciate you bringing this to our attention and hope to have the opportunity to provide you with a better experience.

Hi Kelson, Thank you so much for the amazing 5-star review! 💙 We’re thrilled to hear that you had such a great experience with CallonDoc. Your kind words and support mean so much to us! 😊 -KB

Hi Customer, Thank you for your 5-star review! We’re glad to hear that your prescription refill was reviewed quickly and thoroughly. We also appreciate you recognizing the importance of the questions in helping our medical team make informed and appropriate treatment decisions. Thank you for trusting Call-On-Doc and sharing your experience! -KB

Hello Sonia, My name is Kaye, one of the support staff here at Call-on-Doc. Thank you for taking the time to share your feedback. We’re glad to hear that you found our service quick. We understand your concern regarding the additional fee for a doctor’s note. We would like to clarify that this $20 processing charge is disclosed as part of our visit process. Before submitting a visit, patients are asked to review and acknowledge our Supplemental Disclosure, which specifically states that a $20 processing charge applies when requesting an excuse note or doctor’s letter. We strive to be transparent about applicable fees and processes before a visit is submitted, and we appreciate you bringing this to our attention as an opportunity to further clarify this information for our patients. We have also sent you a message through your patient portal so we can address any additional questions or concerns directly. If you need further assistance, you may also reach out to our Support Team through the Call-on-Doc website or patient portal, and our team will be happy to assist you. Thank you again for your feedback and for giving us the opportunity to address your concern.

Hi Ronald, My name is Rosh, one of the support staff here at Call-on-Doc. We take the privacy and security of patient information very seriously and understand the importance of addressing concerns like yours. We recommend reviewing any official communications you may have received regarding your account or personal information and contacting our support team directly if you have a specific privacy or security concern that you would like us to investigate. At this time, we have not received any communication from our internal team indicating that Call-On-Doc has experienced a data breach. We take the privacy and security of our patients' information very seriously and maintain safeguards in accordance with HIPAA regulations to help protect your medical records. We can assure you that your data is secure and will only be accessible to authorized personnel. We attempted to locate your account based on the details available but were unable to find it in our system. We would appreciate it if you could reach out to us directly through our messaging board, which you can access here: https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages) We’re sorry for the concern and uncertainty this situation may have caused, and we appreciate you bringing your feedback to our attention.

Hi Mary, Thank you for your 4-star review and for sharing your detailed feedback. We’re glad to hear that you’ve found our prescription and refill services thorough and helpful. We understand your concern regarding the prescribing provider. Since Call-On-Doc has multiple providers on our medical team, refill requests may be reviewed and prescribed by a different provider depending on availability and the clinical review of each request. We understand how having a consistent prescriber can be important, and we appreciate your feedback about making the refill process more intuitive. Thank you again for choosing Call-On-Doc and for helping us identify areas where we can improve the patient experience! -KB

Hi Lisanne, Thank you for your 5-star review! We’re glad to hear that Call-On-Doc provided a quick and convenient option when you needed care but couldn’t visit your doctor. We’re happy we could help connect you with the appropriate care and make the process easier for you. We truly appreciate your trust and support! -KB

Hi KO, Thank you for your 5-star review! We’re so glad to hear that you found Call-On-Doc useful and stress-free. We truly appreciate your support and are grateful you chose us for your care! -KB

Hello Katie, This is Kaye, one of the support staff here at Call-On-Doc. We’re sorry to hear that your experience did not meet your expectations, particularly regarding your concerns about fees and pricing. We have requested additional information so we can locate your account and review your concerns more thoroughly. We also recommend reaching out to us directly through our messaging board, which allows our support team to assist you privately: Call-On-Doc Support Messaging (My Account > My Profile > Messages) Your feedback is important to us, and we appreciate the opportunity to look into this matter and address your concerns.

你好 Molly， 感谢你的五星好评！很高兴听到你对我们的快速响应和处方处理速度印象深刻。Call-On-Doc 能帮到你、让整个过程更轻松，我们真的很开心。真心感谢你的支持和美言！ -KB

Hi Brian, Thank you for your 5-star review! We’re glad to hear that our team was able to address your concerns and help get your prescription corrected. We truly appreciate your trust in Call-On-Doc and are happy to know you’d choose our service again. Thank you for your kind words and support! -KB

Hi Candice, Thank you for your 5-star review! We’re thrilled to hear that you’ve used Call-On-Doc twice and found it easier and faster than going to urgent care. We truly appreciate your continued trust and your recommendation. We’re grateful to be your go-to option when you need convenient care! -KB

你好 Tabbetha， 感谢您的五星好评！我们很高兴您发现 Call-On-Doc 快速、便捷且实惠。我们尤其开心的是，我们便捷的服务帮助您获得了所需的护理，而无需请假。感谢您选择 Call-On-Doc！ -KB

Hi Voskra， 太感谢你给的五星好评啦，还分享了这么棒的体验！听说你很快就收到了治疗方案，当天就把处方取走了，我们特别开心。Call-On-Doc能在你需要看医生时，给你提供一个方便联系专业医护人员的渠道，我们真的很欣慰。你的美言和满分评价对我们团队来说意义非凡。谢谢你选择Call-On-Doc！ -KB

你好 Marilyn， 感谢你的五星好评！很高兴听到你在需要护理却联系不上常规医生时，发现 Call-On-Doc 快速高效。我们真心感谢你的信任，也很感激你选择了我们！ -KB

Hi Jill, Thank you for your 5-star review! We’re glad to hear that you received quick responses regarding your medication refill and new prescription. We truly appreciate your trust in Call-On-Doc and are grateful you chose us for your care! -KB

嗨Shelby， 感谢您的五星好评！很高兴听到您对Call-On-Doc的体验很棒。我们非常感谢您的信任，期待在您需要时再次为您服务！ -KB