CallonDoc

Hello Dominique, 我是Kaye，Call-On-Doc的支持团队成员之一。 很抱歉听到您的经历没有达到您的期望。我们理解在咨询过程中感到被倾听和您的关切得到充分解决是多么重要。 由于我们重视您的隐私，我们无法公开讨论个人医疗护理或咨询细节。我们希望能有机会了解更多关于您的经历并解决您可能有的任何关切。我们已经通过患者门户私下联系了您，我们的支持团队很乐意进一步协助。 感谢您分享您的反馈。我们真诚感激有机会改进我们的服务。

Hello Edward, This is Kaye, one of the support staff here at Call-On-Doc. We sincerely apologize that our current pricing no longer feels affordable to you. We understand that changes in pricing can be frustrating, and we appreciate you taking the time to share your feedback. We attempted to locate your account based on the details available but were unable to find it in our system. We’d be happy to review your account and clarify the current pricing options available to you. We also offer subscription options that may provide savings on consultations and include additional benefits. Please reach out to us directly through our messaging board, which you can access here: 🔗 https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages) Your experience and feedback are important to us, and we’d appreciate the opportunity to assist you further and hopefully provide a better experience in the future.

你好 Melanie， 我是 Callondoc 支持团队的 Kaye。感谢你分享你的经历。我们理解你对处方以及就诊相关费用的担忧。 我们尝试查找你的账户以查看处方和药房问题的详细信息，但根据我们掌握的信息，无法确认正确的账户。我们希望有机会调查此事并确定适当的后续步骤。 请通过 Call-On-Doc 消息板联系我们的支持团队 https://www.callondoc.com/en/chat-supports （我的账户 > 我的资料 > 消息），并提供你的就诊或账户详情，以便我们进一步查看此事。 感谢你的反馈，我们希望有机会直接解决你的问题。

Hi J.Davis, Thank you so much for your 5-star review! 💙 We’re thrilled to hear that you had such a fast and convenient experience with CallonDoc. We’re glad the expedited service helped you get care quickly and that having your information saved made the process even easier. We truly appreciate your trust and support! 😊 -KB

Hi Marni, My name is Rosh, one of the support staff here at Call-on-Doc. We apologize for any inconvenience caused. Please know that our providers rely on the medical history and allergy details provided on the initial intake form—where no drug allergies were listed—the first medication was selected based on that information. As soon as you notified us of your sulfa allergy, our team immediately updated your prescription. As per our medical provider, the new prescription was written for standard UTI care at 500 mg twice daily for a full 7-day course Regarding the provider information you mentioned, Dr. Michael Argus, he is not affiliated with CallonDoc, meaning any medication or record under his name came from an outside medical group. We contacted your chosen pharmacy and spoke with Anoosha, who confirmed that they received your new prescription and that it is ready for pickup. We also informed her that you received a notification stating that the pharmacy had not received the prescription. Anoosha explained that the pharmacy has two profiles under your name—which may have caused a delay in locating your prescription. We asked if the profiles could be merged to help prevent similar issues in the future, and she advised that their team will work on this. You may contact the pharmacy directly and look for Anoosha to confirm the prescription status and verify your information with them. When speaking with the pharmacy, please provide the same name, date of birth, address, and phone number that you entered on your Call-On-Doc consultation form to help ensure they locate the correct profile. Thank you again for your patience, we genuinely appreciate your input and the opportunity to improve.

嗨Kent， 我是Rosh，Call-on-Doc的支持人员之一。 对于您经历的沮丧和失望，我们深表歉意。我们理解当您期待处方药发送到药房却未收到明确说明或及时更新时，会是多么令人沮丧。 在审核您的案例后，医生要求在开药前进行实验室检测。这些检查有助于评估您当前的健康状况，并确定所请求的药物是否适合您且安全。 我们理解这可能没有向您清楚说明，对于未能及时澄清，我们深表歉意。我们已将您的关切转达给我们的医生，以便进一步审核和澄清实验室要求及您的处方请求。 对于延误和沟通不畅让您感到时间和金钱被浪费，我们深表歉意。感谢您在我们与医疗团队核实此事时的耐心。

您好D. Furman， 我是Kaye，Call-On-Doc的支持人员之一。 对于您在账户、账单和就医访问方面遇到的沮丧和不便，我们深表歉意。我们理解这种情况一定让您非常担忧，尤其是考虑到您儿子的病情。 我们根据此次评价中提供的信息尝试查找您的账户，但未能在我们系统中找到。我们希望能有机会调查您的关切，包括账户状态和信用余额，并提供进一步协助。 请通过我们的消息中心直接联系我们，访问地址如下： 🔗 https://www.callondoc.com/en/chat-supports 我的账户 > 我的资料 > 消息 联系时，请提供额外的账户信息，以便我们查找您的记录并审核情况。 您的体验对我们很重要，感谢您将此反馈给我们。我们希望能有机会解决您的关切，提供更好的体验。

Hi Ted, Thank you so much for your 5-star review! 💙 We’re glad to hear that you received a quick and efficient response. We truly appreciate your trust in CallonDoc and your kind feedback! 😊 -KB

Hi Linda, Thank you so much for your 5-star review! 💙 We’re glad to hear that you found the process very easy and quick. We truly appreciate your trust in CallonDoc! 😊 -KB

嗨 Mike， 感谢你的好评！很高兴听到你觉得处方药续订流程快速、简单、高效。非常感谢你的4星评价和支持！💙 -KB

Hi The Eilering’s, Thank you so much for your 5-star review! 💙 We’re glad to hear that you found the process easy and appreciated the convenience of our service. We truly value your trust in CallonDoc and are happy we could make accessing care a little easier for you. Thank you for choosing us! 😊 -KB

Hi igo, Thank you so much for your wonderful 5-star review! 💙 We’re thrilled to hear that you found CallonDoc easy to use, helpful, fast, and convenient. We’re glad we could provide the care you needed without the hassle. Your recommendation means so much to us—thank you for choosing CallonDoc! 😊 -KB