Purchased a plan in May 2025
Purchased a plan in May 2025. My bank account was hacked and then the bank denied the charge that was on auto payment for over a year. Call on Doc cancelled my account with the account having a $40.00 credit. Billing support gave me different information than what the last communication stated. So I was placed in a position of being told that the account I had was no longer available and the accounts that are available for me now cost much more. I paid for the account for over a year - used one time but I continued to pay for it. I had the account on myself and my son. So now here I sit with a son with his face swollen so much his eye is closed and unless I agree to pay the much higher price he doesn’t get treatment and he is laying ing and crying because the dental pain is unbearable. I don’t understand why they want me to now pay for a plan that provides 2 visits a month when I have used it one time in over a year seems unreasonable to me.