Capital Surveying Supplies

We sincerely apologize for the confusion and frustration caused by the return label being sent to the wrong email address. We’re glad we were able to speak with you and resolve the issue promptly. We truly appreciate your patience and understanding while we worked through the situation. Our team is committed to providing the best possible service, and we’re grateful for the opportunity to make things right. If you feel satisfied with the resolution, we would greatly appreciate you considering updating your review, as it would mean a lot to our business. Thank you again for your understanding and support. Please don’t hesitate to reach out if there’s anything else we can assist you with.

We are sorry to hear about your experience, and I appreciate you bringing this to our attention. If you happen to remember who you spoke with when you were given the recommendation, it would really help us look into what happened and make sure we address it internally. To make sure we get you exactly what you need, could you please let us know what item you’re trying to use the bracket for, or which specific bracket you were needing? Any details you can share about your setup will help us send the correct one. In the meantime, we’re more than happy to take care of this for you. We can provide a prepaid return label for the item you received and send you the correct bracket right away. If you need it urgently, we can also expedite the replacement shipment at no additional cost due to the inconvenience. Please let us know how you’d like to proceed, and we’ll handle everything from here to make this right. Once we’ve resolved this for you, we’d truly appreciate it if you’d consider updating your review to reflect your experience with our support. Thank you for giving us the opportunity to fix this.

We just wanted to follow up since we’ve already been in contact through email regarding your order. Again, we truly apologize for the delay and appreciate your patience while we worked to get everything resolved. Once we received the remaining items needed for your order, we shipped everything out as quickly as possible and upgraded the shipment to expedited shipping at no additional cost to help make up for the inconvenience. We’re glad to see that your items have now been delivered. We completely understand your original review based on the delay at the time, and we appreciate the honest feedback. Since the order has now been completed and received, we wanted to kindly ask if you would consider updating or revising your review. It would genuinely help our business a great deal, and we’d really appreciate it. Thank you again for your understanding and for giving us the opportunity to make things right. Please feel free to reach out anytime if there’s anything else we can help with.