They went above and beyond with keeping me informed about my order, not just on the tracking site, but also threw their social media account as well. It was very helpful, and they put my mind at ease. Love getting product from here.
I recently purchased the 6 in 1 hydrodermabrasion machine. I had several questions concerning operation. The company was responsive and sent helpful videos. They also answered my questions clearly and thoroughly.
Great shopping experience, excellent customer service
Great purchasing experience. I bought the S Shape 6 in1 machine and I was very pleased with the customer service I received. I dealt with Alice who responded to all my questions, promptly and advised me on the best purchase for my budget. Customization was done quickly and my machine was shipped out in a shorter time than expected.
Every time I order something from here I’m satisfied with their experience attention n punctuality I recomend them for all ur needs .thank you for your service
I just purchased the 9 in 1 Laser Lipo machine and it was really easy to set up. Alice, the one thats been responsive to me has been very helpful and they reply very quickly. If you have any questions with your machine, they will help you with no problem! Ive purchased this for myself and im very excited to see the results!!
Great customer service! Communication is amazing! The machine is just as described, there are no issues! I will definitely be doing business with them again! I highly recommend!
The machine works great! Had it for a month and i can see a difference! This is a professional machine. My only complaint is the power cord can be slightly touched and it will unplug from the back of machine. That should be fixed. But great product!
I do not recommend this company, unless you are looking for cheap machines that will break in a week.
I purchased two machines from this company, a microdermabrasion machine and hydrafacial machine. My first problem was with putting together the hydrafacial machine. I was missing screws, some parts weren’t fitting, cords were exposed, etc. The company could not help and instead sent me a youtube video for a completely different machine. Secondly, with my microdermabrasion machine, it was cheaply made. I am only giving two stars because after 10 days of messaging and sending photos of them machine perfectly boxed up, down to the BUBBLE WRAP (as requested by the team)… they decided to just refund me because returning the machine would cost too much. I didn’t even bother to try returning my hydrafacial machine although three of the seven modalities did not work on it. I do not recommend this company, unless you are looking for cheap machines that will break in a week.
Carolesthetician 回复2022-12-26
Dear customer,
We want to extend our apologies for any inconvenience caused to you.
All items we ship have successfully passed our rigorous Quality Control inspections.
We are so sorry to hear about this experience and would love to help.
Would you please kindly give us your order number or send an email to [email protected] with the subject line “customer from the Trustpilot " at your earliest convenience so a member of our team can assist?
We will provide you with an effective solution once we get your reply.
Once again, we apologize for any inconvenience caused to you and thank you very much for your patience.
Best regards
My problem with my cavitation machine is the 40k attachment didn’t work, and after 10 minutes the machine started to smell like something was burning. Customer service made it seem I just didn’t know how to work it, because the machine was tested before delivery. I didn’t care if it was tested before hand, all I know is that when I got it it wasn’t working and after 10 videos proving that it didn’t work they said they would send me a new attachment but couldn’t do anything about the smell
Carolesthetician 回复2022-10-21
Friend, since the machine is cavitation machine and the 40K handle uses ultrasonic waves, fat may explode during use, resulting in a burning sensation. Besides, some people may even hear tinnitus when using the cavitations, which is also normal. The warehouse staff has arranged to resend new cavitations handle for you.
Amazing communication! Got a discount code and fast shipping. I already used my machine and am so happy with the quality. I highly recommend carolesthetician.com
Got everything in less than 7 days! Ordered a large order of laser lipo belt, 3 hot gel creams, 3 large machines with some extra accessories for under 2k! It’s been 2 months now everything is still smooth working and a1. I’ve had other body sculptors come see me and wonder if my machines are stronger than the ones they use. Highly recommend! And great communication easy to get in touch with them !
I have always had a great experience with this company. They have tirelessly answered all of my questions. I have been shopping and dealing with them for over 1 year. Fast shipping too!
Had a great buying experience. Received my product quickly and in great condition. After a week there was a manufacturing defect that showed up and I had to contact their service department. The issue was resolved very quickly and efficiently. Had an exchange with one of their engineers who asked questions to narrow down the problem and quickly found a solution. The faulty part was immediately replaced. Very impressed both with the buying experience and later the post sales service.