myChway is the best beauty machine manufacturer, providing cavitation slimming machine, lipo cavitation machine, and a list of aesthetic treatment solutions.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional products, highlighting their effectiveness, solid build quality, attractive affordability, and overall ease of daily use. People are also deeply impressed by the professional staff, who consistently provide extremely prompt, helpful support and clear guidance for their devices.
Some reviewers were not happy with initial delivery conditions, noting that certain items, cables, or components unfortunately arrived damaged or defective. However, buyers frequently mention that customer service teams quickly resolve these unexpected problems by offering efficient troubleshooting and sending prompt replacements without any hassle.
I used the RF on my arms frequently and saw no results. In fact the crepiness on my arms got worse. I bought the 10 in 1 mychway machine.
myChway 回复2026-10-22
We’re sorry to hear about your experience.
Unfortunately, we couldn’t locate your order using your name. Please get in touch with us at [email protected] with “Trustpilot Negative Review” as the email subject.
Once we receive your email, we’ll investigate the issue and work with you to find a suitable solution.
Thank you for allowing us to make things right!
I purchased a 6 in 1 cavitation machine from myChway and I absolutely love it - I love that it's available for home use but I've seen multiple med spas and plastic surgeon offices also carrying this same line. I had a little issue with the machine and contacted customer service. They were very communicative, answered quickly, and took care of my issue fast. So not only do they have an amazing product but they stand behind it and ensure their customers are happy. I would absolutely purchase from them again and I would recommend them to anyone looking for a high quality cavitation machine.
myChway 回复2026-10-22
Thank you so much for your wonderful review! We’re thrilled that you love your machine and had a positive experience with our customer service. Your trust and recommendation mean a lot to us.
Great machine and excellent customer service! I had a small issue with the hydradermabrasion handpiece, and they resolved it very quickly by sending me a replacement. They were very helpful, responsive, and kind throughout the process. The 6-in-1 machine is working great, and I’m very happy with my purchase. Highly recommend!
myChway 回复2026-10-22
Thank you for your wonderful feedback! We’re delighted that you’re happy with your machine and our customer service. Your support and recommendation mean a lot to us. We’re always here to help!
I've been using the Aristorm S Shape 30k machine for a few months now. So far I have had excellent results. I can definitely see fat reduction in my upper arms, thighs and upper belly. You need to be both consistent and committed to get the results you want. I've been using the set programs twice a week. I totally recommend mychyway. The customer service and technical team are exceptional. I have not been paid by the company to test the machine. I decided to buy from mychyway after doing research both online and on YouTube. I'm very happy I invested in my machine.
myChway 回复2026-10-22
Thank you for sharing your experience! We’re thrilled that you’re happy with your machine and our customer service team. Your trust and recommendation mean so much to us. We truly appreciate your support!
Product had malfunction. Couldn't get a functioning replacement but they were kind to refund me.overall, great customer service
myChway 回复2026-07-30
Thank you for your feedback and understanding. We're sorry the product didn't meet your expectations, but we're glad we could make things right. We truly appreciate your support!
My experience was excellent. I was a little hesitant in ordering from them, but the whole experience was great. One of the cables of the machine I ordered came damaged, and I contacted the customer service and they sent the replacement. They have an excellent customer service.
Ana
myChway 回复2026-07-24
Thank you so much for your kind words! We're glad we could turn your hesitation into a great experience. Sorry about the damaged cable, but happy our team got the replacement sorted quickly for you. We truly appreciate your trust.
Great customer service. I had a faulty handle and I reached out to customer service. After troubleshooting I was promptly sent another replacement.
myChway 回复2026-07-24
Thank you for sharing your experience!
Sorry about the faulty handle, but glad our team got the replacement out to you quickly after troubleshooting.
We really appreciate your patience and your kind words about our service. Enjoy your machine!
They are a great company always on point with their customer service Djily had one of the wires came had a little defect as soon as I told them, they solve the problem and sent me a new one on top of that was super helpful with setting up the machine with the videos And explanation
myChway 回复2026-07-24
Thank you so much for the wonderful feedback! We're happy Djily was able to help get that defective wire replaced and guide you through the setup with our videos. It means a lot that you took the time to recognize our team. We'll be here whenever you need us — enjoy your machine!
This machine is worth the money. I definitely would recommend this to my friends and family. Note* this is not AI and I would recommend anyone looking to get arid of the stubborn fat cells to try Laser Lipo for themselves.
myChway 回复2026-07-14
Thank you for your wonderful feedback and recommendation! We’re thrilled to hear that you’re happy with your Laser Lipo machine. We truly appreciate you sharing your experience and hope it continues to bring you great results!
I had a wonderful experience with MYCHWAY's customer service. Their team was very professional, friendly, and incredibly responsive. They answered my questions quickly and addressed my needs right away, making the entire experience smooth and stress-free. It's refreshing to receive such prompt and attentive support. Based on my experience, I highly recommend MYCHWAY for their outstanding customer service.
myChway 回复2026-07-14
Thank you so much for your kind words and recommendation! We’re delighted to hear that you had a positive experience with our customer service team. Providing professional, timely, and attentive support is always our goal. We truly appreciate your trust and support!
This place is a scam I waited for weeks bull shit email after another, from day 1 my order didn't show in my cart. They just kept telling me it's going through an important process . I am livid $400 on 5-1 machine I have been so excited to get. Order from Amazon or anywhere you are sure is safe. A time like this and people do this.
myChway 回复2026-06-30
We sincerely apologize for the inconvenience and frustration caused.
Please rest assured that we are not a scam company. We have received your order, and it has already been shipped from our warehouse. Tracking updates may sometimes be delayed during international transit and will refresh once the parcel reaches the next logistics hub.
Our customer service team has already contacted you and provided the order details for confirmation.
If you have any questions or need assistance, please contact us at [email protected] or WhatsApp +86 17722598734. We are here to help.
The customer service reps solved the problem I was having with my machine.
myChway 回复2026-06-23
Thanks for sharing your experience. We’re happy to hear the problem was solved successfully.
We appreciate your kind words! It’s great to know our team could help you.
Customer service is incredible. We have bought the 5 in 1 machine and the updates throughout were amazing. Very happy with everything so far. Thank you.
myChway 回复2026-06-30
Thank you so much for your kind feedback!
We’re delighted to hear you’re happy with the 5-in-1 machine and our service updates. Your support means a lot to us.
If you need any help in the future, we’re always here for you!
I received my machine fairly quickly and had a problem with the vacuum. I emailed the company and we troubleshooted a few times and it still didn’t work. They promptly sent me a new vacuum no issues no problems. Very quick with responding. Excellent customer service!!
myChway 回复2026-06-02
Thank you so much for your kind feedback! 😊
We’re glad to hear the issue was resolved quickly and that you’re satisfied with our response and service. Your support truly means a lot to us!
so far so good! I just set up the machine last night- I have done CoolSculping in the past and the quality of this unit was right up there- actually is seems more reliable as far as the suction- the CoolSculpting machine I used in the salon was not consistent - and seemed like you had to do a lot of work to keep it attached or you had to start all over- this machine seemed secure the whole time without extra contraptions and straps to keep it in place. I need a month to work with it but it seems very well made. the video helped a lot. and the customer service - which i was worried about is awesome!
myChway 回复2026-05-26
Thank you so much for sharing your experience! We’re glad to hear the machine feels well made, secure, and easy to use, and that the video and our customer service were helpful. We truly appreciate your feedback and look forward to hearing your results after continued use!
Callie was extremely helpful and responsive with the return process, thank you Callie!
myChway 回复2026-05-26
Thank you for your kind words! We’re happy to hear that Callie provided helpful and responsive support during your return. We truly appreciate your feedback!
Right after the order was placed, the customer service rep was sending emails with updates regarding the order and shipping. Order arrived in the time frame they mentioned 5business days....the machine is what I was expected and it is a high quality. Frankly, at the begining I was skeptical about the machine, it it would be shipped, if it would work and be as advertised....but I am very happy how everything went, and especially that I have already started my Loosing Weight and body toning program.
myChway 回复2026-05-16
Thank you so much for your wonderful feedback! We are very happy to hear that the machine met your expectations and that you are satisfied with both our service and product quality. Wishing you great success with your weight loss and body toning journey!
Literally the best machines I have. The results are brilliant and instant. Customer service is good better than my expensive machines. I only buy from here now on, so glad I found you so happy.
myChway 回复2026-05-12
Thank you so much for your support! We’re very happy to hear you love the machines and the results. Your trust means a lot to us!
Both machines I purchased are exactly as described and came quickly
I purchased the laser lipo and cavitation machine and I also purchased just a laser lipo. Both came quickly.
They are both easy to use and seem like sturdy machines.
myChway 回复2026-05-08
Thank you so much for your feedback! We’re glad to hear both machines arrived quickly and that you’re satisfied with the quality and ease of use. We truly appreciate your support and hope you enjoy using them!
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