Hi Dave,
We’re truly sorry to hear about your disappointment and that your experience did not meet expectations. That’s certainly not the level of service we aim to provide.
At the moment, we’re unable to locate an account or order connected to this review, which limits our ability to look into what may have gone wrong. If the issue hasn’t been fully resolved, we sincerely encourage you to reach out directly to our support team with your order details so we can investigate and do everything we can to address the situation as quickly as possible.
We appreciate you taking the time to share your feedback and apologize again for the frustration this caused.
Hi Ricardo,
We’re sorry for the inconvenience this situation caused, and we appreciate you taking the time to share your experience.
Your order encountered a shipping delay. Because the label was already generated, we needed confirmation from the vendor to ensure the order had not been sent out before we could proceed with cancellation and a refund. We understand how frustrating this process can be.
Once this was confirmed, a refund was issued. The product amount and the shipping charge are processed separately, which is why the shipping refund was issued as a separate transaction rather than being deducted or withheld.
We’re sorry that this was not communicated more clearly at the time and that our support experience did not meet your expectations. Please don’t hesitate to contact us directly if you have any questions or need further clarification—we’re here to help.
Hi Randy,
Thank you for sharing your experience and we’re very sorry for the frustration this caused.
Caskers is an online marketplace, which means we connect customers with a network of retailers and do not hold inventory ourselves. At the time your order was placed, the product was available from one of our retailer partners at the lower price. Shortly after, that retailer reported it was out of stock. The only remaining retailer offering the same item had it listed at a much higher price.
In situations like this, we are unable to fulfill the order at the original price, so we issue a full refund rather than delay or change the charge without consent. We understand how disappointing and confusing this feels, and we sincerely apologize for the inconvenience.
Hello Nicole,
We’re very sorry for the inconvenience caused and understand how frustrating delays can be. After reviewing your order, we can confirm it was successfully delivered on September 18th.
If you still have any additional questions or concerns, please don’t hesitate to reach out to our support team at [email protected] — we’ll be happy to help.
Hello Carol,
We’re very sorry for the delays and the inconvenience you experienced. While processing usually takes 1–5 business days and transit another 2–10 days, we understand how frustrating it is when delivery takes longer than expected.
We also apologize for the courier’s handling of your delivery. While we can’t control every step of the process, we take all complaints seriously and are constantly working to improve our services with our partners. Your feedback has been shared with our team, and we’ll do everything possible to ensure a smoother experience next time.
When things don’t go as planned, we do our best to make them right, and we truly appreciate your patience and understanding.
Hi Michael,
We’re very sorry to hear about your experience and appreciate you bringing this to our attention.
Upon reviewing your order, we confirmed that the correct product was sent. Please note that the images on our website are for illustrative purposes only, and at times, the product packaging or presentation may vary slightly from what is shown.
We regret any frustration this may have caused and appreciate your feedback as we continuously work to improve our service and communication.
