Caskers

Hello there, We’re sorry to hear that your experience left you with this impression. While Corky helps answer common questions and direct requests more efficiently, our Support Team consists of real people who review and handle cases that require additional assistance. We understand that we didn’t meet your expectations in this instance, and we apologize for that. We’d still appreciate the opportunity to review what happened with your order. If you’re willing, please reach out to us at [email protected] with your order details, and a member of our Support Team will personally look into your case and assist you further.

Hello, We’re sorry to hear that your experience with Caskers left you feeling this way. We understand how frustrating it can be when an order doesn’t meet your expectations, especially when you feel your concerns haven’t been properly addressed. We previously reached out for some additional information so we could look into what happened, but unfortunately, we haven’t heard back. We’d still appreciate the opportunity to review your experience and see how we can help. Please get in touch with our Support Team at [email protected] with your order details, and a member of our team will be happy to take a closer look.

Hello, We’re truly sorry to hear about your experience and understand how disappointing and frustrating this must be, especially since this was meant to be a special Father’s Day gift. Unfortunately, we’re unable to identify or review your order based on a Trustpilot review alone, so we don’t have enough information to investigate what happened. We kindly ask that you reach out to us at [email protected] and request to speak with a human support agent. Our team will be happy to review your case, locate your order, and work toward a resolution as quickly as possible. We sincerely apologize for the experience you’ve had and appreciate the opportunity to make things right.

Hi Leon, We’re very sorry to hear about your experience and completely understand why you’re feeling like this. We can confirm that your case has already been escalated and is currently being handled directly by a member of our management team. They are reviewing everything you’ve raised, including the order fulfillment, shipment details, and refund, and will continue working with you directly via email until the matter is fully resolved. We appreciate you bringing these concerns to our attention and thank you for your patience while we complete our review.

Hi, Thank you for bringing this matter to our attention. Caskers is an online marketplace. Orders placed through our platform are fulfilled and shipped by licensed retail partners, and all products sold through Caskers are sourced through legitimate and authorized channels. We acknowledge the concerns you raised regarding the condition of the bottle upon arrival and appreciate your providing detailed documentation, including your unboxing video. Our team has reviewed the information and has already contacted the retailer to investigate the issue further. We are currently awaiting their response so that we can determine the appropriate resolution. We apologize for the delay in communication and understand your frustration. While these investigations sometimes require coordination with the retailer, please know that we are actively working to resolve this matter as quickly as possible. Thank you for your patience and understanding. If you have any additional questions or would like to discuss your case further, please contact us directly at [email protected], and our team will be happy to assist. The Caskers Team

Hi Samuel, We’re sorry to hear about your disappointment and appreciate you bringing this to our attention. Unfortunately, once an order is placed, we’re not able to change the payment method or reprocess the charge on a different card. Additionally, orders can only be canceled within 3 business days of placement and only before they have been shipped. In this case, your order was shipped in February and successfully delivered. We also apologize for any inconvenience regarding your request for receipts. Order confirmations and receipts are typically sent automatically, but we’re happy to resend this documentation if you still need it. Please feel free to reach out to us directly. We understand how important flexibility and clear communication are, and we’ll use your feedback to improve our processes moving forward.

Hi Joan, We’re truly sorry to hear about your experience and for the frustration caused. That’s certainly not the experience we want any customer to have. Regarding the shipping delay, the vendor initially assigned to fulfill your order unexpectedly ran out of stock after your purchase was processed. We then worked to secure the bottles from an alternate source, which unfortunately extended the fulfillment time. We’re also very sorry that one of the products received was incorrect and that you did not receive a follow-up from a customer support agent. We would absolutely like the opportunity to look into this further and make it right. Unfortunately, we’re unable to locate your order based solely on your Trustpilot review. Please reach out to our support team once more and reference this review, and we will prioritize your case and work toward a prompt resolution. We appreciate you bringing this to our attention.

Hi Jeffrey, We’re very sorry to hear about your disappointment with the shipping timeline. Unfortunately, we’re not able to locate your order based on the information provided here, but we’d really like the chance to look into it and help. If this hasn’t already been resolved, please reach out to our support team with your order details so we can review it for you and see what we can do.

Hi Rachael, We’re very sorry for the confusion surrounding your order, and we appreciate you sharing your experience. While our very initial responses are assisted by AI, your case was handled by two real customer support agents who communicated with you directly. Regarding the charges, your order was split into two shipments. As part of our standard process, an initial authorization appears as a pending charge, and the product charge is completed only once a shipment is released. Since your order was split into two shipments, that resulted in two temporary pending charges. At your request, the second shipment was canceled, and no additional charge was completed for it. We regret the frustration this caused and appreciate your patience while we worked to resolve the issue. Your feedback helps us improve both communication and transparency.