Caskers

Dear Gary, Thank you for sharing your experience! We sincerely apologize for the delay in shipping and the issues with your delivery. Orders typically take 1-5 business days to process before shipping, but we understand how frustrating it must be to experience further delays. Unfortunately, we’re unable to locate your order with the details provided here. If you’re still experiencing any issues, please reach out to us at [email protected], and we’ll do our best to resolve this for you as soon as possible.

Dear Dakota, We're truly sorry for any frustration and disappointment you experienced with your order. At the time of purchase, only the shipping charge is processed, while the product fee remains a pending charge until the items ship. It seems that the vendor ran out of stock shortly after your order was placed, and while we did our best to find another fulfillment partner, the delay was longer than anticipated. We never want our customers to feel let down, and we truly appreciate your feedback. If there are any outstanding concerns about your payment or refund, please don’t hesitate to reach out to us via email at [email protected], and we’ll be happy to assist you further.

Dear Rus, We're very sorry for any confusion and frustration regarding your order cancellation and refund. Orders can only be canceled before they are shipped, and if your order was already processed, the cancellation may not have gone through. Unfortunately, we’re unable to locate your order with the details provided here. Please write to us at [email protected] if there is still any confusion or if you need our assistance, we promise to get back to you as soon as possible!

Hello, Thank you for sharing your experience. We’re truly sorry to hear about the delay with your order. We completely understand how frustrating it must have been not to receive your spirits in time for the special occasion. While our orders typically take 1-5 business days to process before shipping, we recognize that unexpected delays can be disappointing. We strive to provide accurate stock availability and efficient delivery, and we sincerely regret that we fell short in this instance. Unfortunately, we’re unable to locate your order details based on this review, but we’d love the opportunity to make things right. Please write to us at [email protected] if there is still any confusion or if you need our assistance, we promise to get back to you as soon as possible!

Hello George, We appreciate your feedback and understand your perspective! Our goal at Caskers is to curate a diverse selection of spirits, bringing together exclusive, rare finds alongside well-known favorites. If there's a specific spirit you're looking for, feel free to reach out—we’d love to help if we can! Thanks again for sharing your thoughts. We truly value your input!

Hi Alan, Thank you for sharing. This certainly isn’t the experience we want you to have and we apologize for the inconvenience caused. Typically, deliveries are attempted three times, giving us the opportunity to work with the carrier to resolve any problems. However, since a refund was requested and a dispute was filed, we had to recall your order. Once the order is returned to us, we will promptly process your refund. We deeply regret losing your trust and will continue to work with our fulfillment partners to ensure better service in the future. Please write to us at [email protected] if there is still any confusion or if you need our assistance, we promise to get back to you as soon as possible!

Hi Jason, Thank you for sharing. The feedback you have provided is one of the only ways we can improve. The conflicting tracking details required us to investigate with the carrier, which unfortunately delayed our response. We're relieved the package was eventually located, though we sincerely apologize for the frustration caused. Additionally, we're sorry that part of your order was delayed and that a refund was necessary. We value your feedback and are committed to improving our processes to prevent such issues in the future. Please write to us at [email protected] if there is still any confusion or if you need our assistance, we promise to get back to you as soon as possible!

Hi Tracey, Thank you for sharing your experience. We sincerely apologize for the issues you experienced with your order. We work with a network of vendors who ship orders through reputable carriers. Unfortunately, despite our best efforts, issues during transit can sometimes occur. In your case, we investigated the status of your order and, regrettably, determined it was lost during transit. We deeply apologize for this inconvenience and understand how frustrating this must have been, especially for a gift. We’ve issued a full refund for your order as soon as the status of your order was confirmed, as we take full responsibility for ensuring orders arrive safely to our customers. We are continually working to improve our processes and prevent such situations in the future. Thank you for bringing this to our attention, and we hope to have the opportunity to provide you with a smoother experience next time.

Hi Sheri, Thank you for sharing your feedback. We’re sorry to hear about your disappointment and any confusion regarding the processing of your order. To clarify, the product fee (including sales tax) is processed only when the respective products ship. Until then, the fee will appear as a pending or reserved charge on your statement. If your order is split into multiple shipments, you may see more than one pending charge. This happens because our orders are fulfilled by a network of vendors, and shipments may be split due to varying stock levels and availability. We understand your frustration about the lack of phone support. While we currently don’t offer this option, our support team is always ready to assist you via email. In addition, if the chatbot doesn’t resolve your concerns, you can always choose to connect with a member of our team. If you have further questions or need assistance, please don’t hesitate to email us at [email protected]. We’ll be happy to help and will respond as quickly as possible!

Hello Linda, Thank you for your feedback, and we sincerely apologize for the inconvenience. Orders typically take 1–5 business days to process, as outlined in our Shipping Policy and FAQs, with an additional transit time of 2–7 business days depending on the destination and courier. We understand that receiving tracking information shortly after placing your order can be confusing if the order is still being processed. Please know that we notify you as soon as your order is in transit to help you plan accordingly. If you have any further questions or need assistance, please email us at [email protected], and we’ll get back to you promptly. Thank you for your patience and understanding!

Hi, Thank you for sharing your feedback. We're sorry to hear that you received a different proof bottle than expected, especially since it was meant to be a gift. We apologize for any inconvenience this may have caused. Unfortunately, with the information provided here, we’re unable to locate your order and investigate the issue further. To prevent such misunderstandings, we include a note on every product page indicating that the ABV of the bottles may vary. However, if you received a different edition than specified in the product name or feel that your issue hasn’t been fully resolved, please contact us directly at [email protected]. We’re committed to making this right and ensuring your experience with Caskers meets your expectations. Thank you for giving us the opportunity to address this situation. Have a great day!

Hi Jeff, Thank you for taking the time to share your feedback with us! We understand how important timely shipping is, and we apologize for any disappointment this has caused. Our standard processing time is 1-5 business days before an order is shipped. We are sorry to see that, in this instance, the processing period was extended one day into the weekend. We also want to clarify that, as noted in our FAQs, the transit time can take up to 10 days after the order is shipped. We are happy to see that your shipment is within this expected timeframe, arriving by July 29. Our goal is always to provide the best experience possible, so if you have any additional questions or issues with your order, please don’t hesitate to reach out to us via email at [email protected]. Thank you for your patience and understanding.

Hello Richard, Thank you for sharing. This certainly isn’t the experience we want you to have and we apologize for the inconvenience caused. Unfortunately, we weren't able to locate your account or order with the information available here but we'd like to note that your orders are being filled by a network of vendors and sometimes we need to split shipments due to varying stock and availability. Apologies for any inconvenience this may have caused! If your order isn’t with you by now, know that we are doing our best to have it delivered as soon as possible. We hope you’ll give us another chance once the dust settles. Please write to us at [email protected] if there is still any confusion or if you need our assistance, we promise to get back to you as soon as possible!

Hi Kristina, Thank you for sharing your feedback with us. We appreciate hearing from our customers, as it helps us improve our services. We're sorry your item didn't arrive in the original box. We prioritize the safety of the contents and instruct vendors to include original packaging if available. However, this isn't always possible, especially if the distributor ships in bulk. Regarding shipping, we aim to be transparent about transit times. Processing an order takes 1-5 business days, and transit can take another 10 days. Some orders arrive sooner depending on factors like product availability, your location, and the courier. We apologize for the delay with your order! It seems you reached a mutual agreement with our customer support team. If you feel your issue wasn't fully resolved, contact us at [email protected]. We're here to ensure you have a positive experience. Thank you again for your feedback. We hope to serve you better in the future.

Hi Lynn, Thank you for sharing your experience. Constructive feedback is always appreciated and helps us improve further. We strive to be as clear as possible in our communication, informing customers that processing an order may take 1-5 business days and that transit time can take an additional 10 days. We understand that missing this information can be frustrating, especially if the order is expected to arrive sooner than we can promise. We’re very sorry that you didn't have a positive experience with us. We're constantly working to improve our service and hope to meet your expectations in the future. If there is still any confusion or if you need our assistance, please write to us at [email protected]. We promise to get back to you as soon as possible.

Hi William, Thank you for sharing. The feedback you have provided is one of the only ways we can improve. We want to apologize for the inconvenience you’ve experienced with your recent order. We understand how frustrating it must be to receive a notification that your order has shipped, only to find out from the shipper that this wasn't the case. To clarify, our standard processing time for orders is up to 5 business days. We're sorry for the confusion caused by the premature creation of the shipping label. To prevent such issues in the future, we are advising our partners to avoid this practice. It looks like our agent is working to resolve this matter for you. We value your feedback and are committed to improving our service to better serve valued customers like yourself. If you have any further questions or need assistance, please do not hesitate to reach out. We are here to help!