Caskers

Dear Mick, Thank you for sharing. We sincerely apologize for the frustrating experience you had with your order. Delays and lack of clear communication are never what we want for our customers. We’re glad to see that your refund was processed in full after the order was refused, but we completely understand your frustration with the delay. We appreciate your feedback and are continuously working to improve our fulfillment and customer service processes. If there’s anything else we can do to make this right, please don’t hesitate to reach out.

Hi Michael, We’re sorry to hear about your experience. We couldn’t locate an order based on the details provided, but we’d love to assist you. Please reach out to us at [email protected] with your order details, and we’ll look into this right away.

Hi Michael, Thank you for bringing this to our attention. We couldn’t locate an order based on the details provided, and the experience described does not align with our practices. We take these matters seriously and would love to investigate further. Please reach out to us directly at [email protected] with any additional information, and we’ll be happy to assist you.

Dear Matthew, We sincerely apologize for the disappointing experience and for shipping your products later than suggested at the time of your order. We do our best to minimize delays, shipping inconsistencies, and inventory errors, but there are rare, and unfortunate cases such as your own where an order is delayed. ​There are several outside factors that we are not able to control directly – from distribution to retailers and the courier service tasked with delivering your order. We rely on the diligence of our partners and hope you can understand that we are constantly working on improving the delivery experience. Unfortunately, I was not able to locate your order with the information provided in this review but if you still need our assistance, do not hesitate to reach out to us at [email protected]. We'd be happy to help!

Dear Charles, We sincerely apologize for the issues you experienced with your order. We always send an order confirmation email after each purchase. Is it possible that yours ended up in the spam folder in your inbox? We're sorry for the inconvenience caused by our delayed response and long resolution time. I can see that a full refund has now been issued for your purchase. If there is still anything we can help you with, do not hesitate to contact us at [email protected].

Dear Brandon, Thank you for your comments. We apologize for the frustration caused. I can see that your order was placed on December 23rd, in the midst of the holiday season. During this time of the year, our fulfillment partners are particularly strained, which can result in longer shipping times. We sincerely apologize for not fulfilling your order as promised. I can see that in the meantime, a full refund for your purchase has been issued. If you still need our assistance, do not hesitate to reach out to us at [email protected].

Dear Rita, Thank you for taking the time to share your comments. We're sorry to hear about the issues you experienced! We've reviewed the communication you had with our customer support team and it seems that we replied to your inquiries: we sent you an email on January 2nd, 9th, 13th and 14th. Is it possible that our emails ended up in the spam folder of your inbox? Unfortunately, we were not able to locate your order with the details provided but we'd be happy to assist you with this issue. Feel free to contact us again at [email protected] and we'll be happy to sort this out for you.

Dear Greg, Thank you for sharing. We sincerely apologize for the delay and any frustration you’ve experienced. Shipping alcohol is a complex process, and while we are typically well-equipped to handle challenges, we faced an unusual combination of shipping disruptions and regulatory fluctuations during the holiday season. This has unfortunately led to delays in both order fulfillment and response times. Please know that we are working tirelessly to resolve these issues as quickly as possible. We appreciate your patience and your feedback, as it helps us improve.

Dear James, Thank you for sharing your experience. We're very sorry for the delay and any frustration you've experienced. While we don’t currently offer phone support, we do our best to respond to emails and chatbot inquiries as quickly as possible. We sincerely apologize if you have experienced any issues with contacting us. Unfortunately, we’re unable to locate your order based on the information here to investigate the delay further, but please reach out to us at [email protected], and we’ll be happy to assist you as soon as possible.

Dear Debbie, We sincerely apologize for the issue you experienced with your order. It looks like our fulfillment partner made a mistake while preparing your order and sent the incorrect bottle size. Despite our best efforts, human mistakes can sometimes happen and we're sorry this happened to you. After reviewing the communication you had with our customer support, I can see that a refund was issued for the price difference for the bottle you received. If you need help with anything else, do not hesitate to reach out to us at [email protected].

Dear Kevin, Thank you for taking the time to share your feedback with us. We sincerely apologize for the poor shipping experience with this order. The end of the year is indeed an especially busy period for our fulfillment partners which can result in longer shipping times. I'm sorry your order was affected! After reviewing the communication you had with our customer support, I can see that we have refunded your purchase in full. If there is anything else we can help you with, do not hesitate to contact us at [email protected].

Dear Elaina, Thank you for sharing your experience. We’re very sorry for any disappointment this caused over the holidays. We did our best to communicate that orders placed after December 6 might not arrive by Christmas. Unfortunately, we cannot locate your order based on the information available here, but if your order was placed before the mentioned date, we sincerely apologize for the inconvenience. Please write to us at [email protected] if there is still any confusion or if you need our assistance, we promise to get back to you as soon as possible!

Dear Viny, Thank you for sharing your experience. We're very sorry for the delay and any frustration this has caused. Unfortunately, we’re unable to locate your order based on the information provided here. Please reach out to us at [email protected], and we’ll be happy to assist you right away.

Dear Barbara, We're truly sorry for the frustration caused by the cancellation of part of your order, especially so close to Christmas. It appears that the items went out of stock shortly after your purchase, and while we always strive to fulfill orders whenever possible, in this case, the distributor's delay meant the vendor couldn’t restock in time. We completely understand your disappointment and sincerely apologize for any inconvenience this has caused. If there's anything we can do to help, please don't hesitate to reach out.