Caskers

Hi Brendan, Thank you for your feedback. We’re sorry to hear you were disappointed with your experience. Our records show that the product you ordered was correctly listed on our website, including the bottle volume and product description, which indicate that it is a miniature-sized bottle. The product image also accurately reflects this smaller format. As stated in our policy, we are unable to accept returns or issue refunds for items based on a change of mind once the product has been opened. We understand your concerns and regret that we could not meet your expectations in this instance.

Hi, We're truly sorry to hear about your experience and completely understand your frustration. This is not the level of service we aim to provide. Unfortunately, we’re unable to investigate or resolve order issues based on the information available here. If the matter is still unresolved, please reach out to us directly at [email protected] with your order details, and we’ll make it a priority to address it promptly. We appreciate your patience and hope to make things right.

Hi Robert, Thank you for sharing your experience. We're truly sorry for the confusion and frustration this experience has caused. It looks like you may have received an automatic refund notification that didn’t reflect the full details. While $44 was refunded to your original payment method, the remaining $50 was promptly added back to your gift card when we processed the return. We're very sorry this wasn’t clearer upfront. If you have any questions, please don’t hesitate to reach out to our support.

Hello Daniel, We're very sorry to hear about your experience and understand how frustrating this must have been. To clarify, the volume of each bottle is always listed directly under the product name, and for these particular items, the 1L volume is also included in the product title itself. Based on what was added to your cart and the corresponding price, the selected product was indeed the 1L bottle. That said, we're truly sorry if that wasn’t your intention. We also regret that we weren’t able to cancel the order as it was already processed. Your feedback is important, and we'll use it to ensure we’re making product details even clearer and our service more responsive. If you have any further concerns, we're here to help.

Hello Jarod, We’re very sorry for the frustrating experience with your recent George T. Stagg order, and we completely understand your disappointment, especially as a first-time customer. Due to a temporary and unexpected price drop from one of our partner retailers, demand for this highly sought-after bottle surged beyond what our system could manage in real time. As a result, some orders—including yours—were regrettably canceled after inventory ran out. A full refund was issued immediately, but we sincerely apologize if you did not successfully receive a cancellation email. We know this experience didn’t meet your expectations—or ours—and we truly regret that your first interaction with us unfolded this way. If there’s anything we can do to help make it right or clarify further, please don’t hesitate to reach out to our support team.

Hello, We're truly sorry for the experience you had with your recent order. We understand your frustration, and we deeply regret the disappointment this situation has caused. In case our earlier outreach email didn’t reach you, we want to provide some clarity: due to an unexpected and temporary price drop from one of our partner retailers, there was a sudden surge in demand for this rare bottle. Unfortunately, the actual inventory was extremely limited, and our system was not able to update stock levels quickly enough to reflect real-time availability. As a result, we had to fulfill orders on a first-come, first-served basis—and regrettably, your order fell outside of the available inventory. If you have any lingering concerns, please don’t hesitate to reach out to our support team directly. We value your feedback.

Hello Ian, We’re very sorry for the frustration and disappointment surrounding your recent George T. Stagg order. We completely understand how upsetting this situation was, especially given the nature of the product and how everything unfolded. In case our earlier outreach message didn’t reach you, we want to provide some clarity: due to an unexpected and temporary price drop from one of our partner retailers, there was a sudden surge in demand for this rare bottle. Unfortunately, the actual inventory was extremely limited, and our system was not able to update stock levels quickly enough to reflect real-time availability. As a result, we had to fulfill orders on a first-come, first-served basis—and regrettably, your order fell outside of the available inventory. We fully acknowledge how this feels from your perspective and understand how the marketing email you received afterward may have compounded that frustration. That email was automated and clearly sent at the wrong time—we’re working on preventing this kind of miscommunication in the future. While we do not take lightly the claim of a bait-and-switch tactic, we assure you this was a system error during an unusually high-demand window—not an intentional act. Nonetheless, we recognize that our response should have been more transparent and timely, and we’re committed to doing better. If you have any lingering concerns or if there’s anything we can do to help make this right, please don’t hesitate to reach out to our support team directly.

Dear Mike, We sincerely apologize for the disappointing experience you’ve had and truly appreciate you bringing this to our attention. At Caskers, we work with a network of independent retail partners, and as such, product pricing and availability can vary depending on the retailer. While we do our best to ensure consistency and accuracy across listings, there are rare cases — like the one you’ve described — where a product may appear back in stock at a different price due to being listed by another vendor. We understand how frustrating this must be and would love the opportunity to make things right. Please reach out to us directly at [email protected] with your order details, and we’ll be happy to review your case further and assist however we can!

Hi, Thank you for your feedback. We’re sorry to hear about your delivery experience and understand how frustrating delays and poor tracking can be. Orders typically take 1–5 business days to process and up to 10 days in transit, and we rely on a network of vendors who each use their preferred carriers. That said, we know this isn’t ideal, and we’re actively working on improving logistics to ensure a smoother experience. We’ve shared your comments internally and truly appreciate you bringing this to our attention. We hope to provide a better experience next time around and will do everything we can to help make that happen.