Dear Customer,
We are very sorry to hear about your experience.
If the issue is related to product quality or manufacturing, we are committed to providing the necessary after-sales support and finding a solution as quickly as possible. Please contact our customer service team at [email protected] with your order information and photos of the issue.
Our team will carefully review the problem and work with you to resolve it promptly.
Thank you for bringing this to our attention, and we look forward to assisting you.
Hi there, we’re very sorry to hear about the issue you’ve experienced, and we truly appreciate you taking the time to share your feedback.
The situation you described may be related to the floor flange height, mounting method, or sealing structure, which can vary depending on bathroom construction. To help you resolve this properly, our technical team would like to review the installation details.
Could you please send your order number and installation photos (especially the floor flange and mounting area) to:
📩 [email protected]
We will have a technician review and provide the correct solution step-by-step.
We are committed to assisting you until the issue is fully resolved.
— CASTA DIVA Support Team
