Hi Travis,
We're really sorry to hear that your recent vape order isn't performing as you expected. Since this was a reshipment from your previous order, our support team will be reaching out to you shortly to assist and find the best solution for you.
CBDfx Team
Vicki,
We are so happy to hear that you enjoyed our product! We truly appreciate your positive feedback and look forward to your next order with us.
CBDfx Team
Donna,
We appreciate you taking the time to share your experience with us. We are glad that our team was able to resolve your issue quickly and accurately once a live representative was involved. We understand your frustration with our chat bot and the time it took to get your problem addressed, especially when you were running low on our products. Your feedback is incredibly valuable, and we will work to improve its effectiveness to prevent similar situations in the future. We are happy to hear you enjoy our products.
CBDfx Team
Lisa,
We're so happy to hear that we were able to accommodate your delivery preferences and that you appreciate the credit! Thank you for your wonderful feedback.
CBDfx Team
Ramona,
We're so happy to hear you enjoy the quality and consistency of our gummies! We appreciate your positive feedback on our quick delivery and great deals.
CBDfx Team
Sharon,
We're so glad to hear our gummies provided such effective relief after your knee replacement! We wish you a smooth and speedy recovery for your upcoming dental procedure. Thank you for sharing your positive experience with us.
CBDfx Team
Robert,
We are so happy to hear that our products have provided such positive results for your ailments! We understand how important accessibility is, and we are happy that the discount made it possible for you to rejoin us. We truly appreciate your continued support.
CBDfx Team
Claire,
We appreciate you sharing your experience. We understand that receiving too much product can be inconvenient, and we're glad you were able to adjust your delivery frequency. Thank you for your feedback.
CBDfx Team
John,
We are so happy to hear that our gummies have provided such a positive impact for you and your wife. We appreciate you sharing your experience and your kind words about our product.
CBDfx Team
We're so happy to hear that you had such a positive experience with our service, product, and customer support. We truly appreciate your excellent feedback!
CBDfx Team
Maryanne,
Thank you for reaching out to us. We're sorry for any confusion regarding your order. After reviewing it, we found that only one bottle of the 1,000mg cooling cream was purchased. If you'd like to order a second bottle, we'd be more than happy to assist you by sending an invoice for the second one, our support team will follow up shortly.
CBDfx Team
Conrad,
We're so happy to hear that you found our item to be reasonably priced and that our delivery was fast! We truly appreciate your positive feedback.
CBDfx Team
Kristi,
We appreciate your feedback regarding the delivery speed. We're sorry to hear that the taste wasn't to your partner's liking. We understand that taste is very personal, thanks for your feedback!
CBDfx Team
Susan,
We’re happy to let you know that FX cash or points can be used towards any purchase and can be combined with other discount codes as well as subscription orders. You can also use these credits to pay for your upcoming subscription renewals.
To apply your credits to an upcoming renewal, just log in to your account and go to the Subscriptions section. From there, click on "Next Order," where you’ll see your available credits. You can then select the option to "automatically use credits for my next order," making the process smooth and effortless for you.
If you’d like to use FX Bucks for a one-time purchase, please visit the link below for easy step-by-step instructions: https://help.cbdfx.com/hc/en-us/articles/4412453699347-How-do-I-redeem-my-FxCash
CBDfx Team
Bee,
Thank you so much for your feedback!
We're sorry to hear that your recent purchase didn't fully meet your expectations. We'd like to clarify that the THC in our CBD + Delta-9 THC Vape Pens is Delta-9 THC, which is the type most commonly linked to psychoactive effects. While consuming enough Delta-9 THC can produce these effects, our pens contain a modest 10mg per pen, which is relatively low if you only take a few puffs at a time.
If you're interested in experiencing stronger THC effects, we recommend trying our THC gummies, which you can find here: https://cbdfx.com/collections/thc-gummies.
If you'd like to return your products for an exchange or refund, we're more than happy to assist you. Our team is always here to assist you. Feel free to reach out to us at (888) 991-7471 or email us at [email protected]. Our business hours are 8:00 AM to 5:00 PM (PT), Monday through Friday
Thank you for trying out our vape pens!
CBDfx Team
Angeliza,
We truly appreciate your long-standing loyalty and are so happy to hear you've consistently been pleased with our products and services. It means a lot to know our support team has always been helpful!
CBDfx Team
Justina,
Thank you so much for sharing your experience with us. We're sorry to hear that the product didn’t quite meet your expectations. We really appreciate you giving it a try. If you’d like to send the product back for a refund, we've initiated a return for you, please use the prepaid return label included in your email. Once we receive the item, we’ll promptly process your refund.
Please remember, our team is always here to assist you. Feel free to reach out to us at (888) 991-7471 or email us at [email protected]. Our business hours are 8:00 AM to 5:00 PM (PT), Monday through Friday.
We’re here to help and look forward to serving you better in the future.
CBDfx Team
Wanda,
We're sorry you were unable to find the product you were looking for. Please remember that our support team is here to help you with placing an order. You can reach us by phone at 1-888-991-7471, Monday through Friday, from 8am to 5pm PST. Alternatively, you can email us at [email protected] or use the live chat feature on our website.
CBDfx Team