Ubigi eSIM

Dear customer, We are sorry to hear that you experienced pricing dissatisfaction and a lack of connection. Having no network access after purchasing a plan is deeply disappointing. In many destinations, we have multiple network partners available. Network switching instructions and setup guides are available on our website, and our support team is always available to help configure your settings or review your account.

Dear customer, We're sorry to hear about your experience. From what we can see, your refund has already been processed. Even when a strong signal or 5G indicator is displayed, performance can sometimes be affected by local network conditions, temporary congestion, or limitations with our local network partners, which may impact data connectivity. We apologize for the inconvenience and appreciate you taking the time to share your feedback.

Dear Rita , We are sorry for the lack of response regarding your installation difficulties and your pending refund request. We understand how stressful it is to face setup errors without timely assistance. Device setup guides and refund policy information are available on our website, and our support team is actively reviewing open requests to ensure your ticket is addressed and resolved.