Ubigi eSIM

Dear customer, We are sorry for the severe frustration caused by our Fair Usage Policy during your trip to rural Japan, as well as the confusion regarding your monthly subscription. Our unlimited plans implement speed adjustments after reaching high-volume daily thresholds to preserve network balance, though messaging services should remain usable. Subscription management tools and Fair Usage Policy details are available on our website, and our support team is always available to help you manage or cancel your recurring plan and review your account.

Dear customer, We are sorry that your experience with our customer service felt unhelpful and generic. We understand how frustrating it is to receive basic FAQ pointers when you have already completed those troubleshooting steps. Clear guides and troubleshooting resources remain available on our website, and our support team is always available to escalate complex issues for direct agent review and resolution.

Dear Katrina, Thank you for bringing this issue to our attention regarding your connection in Guernsey. Because this is an organic review and we do not have your direct contact information or account email associated with this post, we are unable to look into your specific account or process a refund directly from here. Network setup guides and destination coverage details are available on our website, and we invite you to reach out directly to our support team with your order details so we can investigate the Sure Mobile network partner connection and assist you with your refund request. [UPDATE] Dear Katrina, tWe have identified the cause of the problem with our network partner, Sure Telecom, and you should now be able to connect to Jersey Telecom network. If your device does not reconnect automatically, please try performing a manual network search in your phone settings and select Jersey Telecom. We hope you are now able to stay connected. The Ubigi team

Dear customer, We are sorry for the unreliable service and low connection success rate you have experienced while traveling in London. Having data working in only a small fraction of the areas you visit is far from the seamless experience we aim to provide. In many destinations, including the UK, we have multiple network partners available. Network switching instructions are available on our website, and our support team is always available to help you manually lock onto the strongest local UK carrier line.

We're so glad to hear that our range of plans suited your holiday needs and that our pricing was reasonable! We appreciate you choosing us based on your friend's recommendation. We understand that initial setup can sometimes be a bit tricky, and we're always working to make that process smoother for everyone. Thank you for your kind words and for sharing your experience with us!

Dear customer, We're sorry to hear about your experience. In cases like this, the issue can sometimes be related to the device setup, such as the eSIM installation, data roaming, APN settings, or network selection, which can prevent the service from working correctly. We have reached out regarding your experience in the hope of making it a better one.

We're so glad to hear you enjoyed our service and appreciate your positive feedback regarding the routing. Thank you for letting us know!

We're so glad to hear that you had an immediate and fairly priced connection as soon as you landed! Thank you for your kind words.