Charlies Drawings LLC

We’re truly sorry to hear how disappointed you feel — we completely understand how upsetting it is when a Christmas gift doesn’t arrive in time. To clarify the timeline, your portrait was completed and shipped well ahead of Christmas, and the courier confirmed a pre-Christmas delivery date at the time of dispatch. Unfortunately, during the Christmas period courier networks are extremely overrun, and once an order is in the courier’s possession, delays can occur that are outside of our direct control. That said, we absolutely appreciate how important this gift was to you, and we’re very sorry for the stress this caused. Our team checks courier portals daily during peak periods and continues to follow up on delayed shipments. We also apologise if you felt communication was slower than expected — December is our busiest period of the year, but we do respond to every message and email as quickly as possible. Please reach out to us directly via email or WhatsApp with your order number, and we’ll be more than happy to look into this personally and help in any way we can. — Charlie’s Drawings Team

Hi Megan, i would like to clear up a few facts that you have omitted in your reveiw. On the 3rd of December when your portrait was sent to you for review you admitted that you had made a mistake and requested a change which we agreed to at no extra cost and did your portrait for you. We then shipped it and the courier could not deliver it to you after multiple attempts due to your house being a new build which is certainly no fault of ours. So all of these issues have led to a delay. Your review is misleading as it doesnt detail all of this. We then agreed to send you the digital files.

HI Beth, Apologies if the communication was slow. We did inform all customers that communication may be a little slow as we have been inundated with orders and messages during the Christmas period but that we were still working hard on your portraits. We give an approximate time for finalising your portrait of 10 days. We pride ourselves on high quality hand drawn portraits and sometimes they take a little longer to perfect. We were very happy to hear that you were extremely happy with the portrait we did for you on the 17th and we shipped it on the same day as soon as we had your confirmation that we could go ahead. We have checked on your order and its still due to arrive today and so you will have it before Christmas.

Thank you so much for taking the time to leave such a wonderful review. We are truly delighted to hear that you chose Charlie’s Drawings again for your Christmas gift and that you were pleased with both the portrait and the service. Knowing that your drawing will be cherished means a great deal to our entire team. We also appreciate your kind words regarding our communication — providing a smooth and supportive experience is very important to us, especially during the busy Christmas period. Thank you once again for your continued trust and support. We look forward to creating something special for you again in the future.