ChooseTexasPower.org

Hi, John. Thank you for sharing your experience. We understand how frustrating it can be when the plan you were interested in isn't available during your enrollment. Plan availability can change based on provider updates and market conditions, and we appreciate you bringing this to our attention. If you have any questions about your enrollment or would like us to review your experience, please contact [email protected]. We'd be happy to help.

Hello Jason, thank you for sharing your feedback. Confirmation details are typically sent via email after enrollment, and your selected Retail Electric Provider will also send follow-up communication regarding your service. For copies of your confirmation details or questions about your account, we recommend reaching out directly to your Retail Electric Provider. If you’re unsure which provider you selected, feel free to contact us at [email protected], and we can help point you in the right direction.

We understand how utility fees can be frustrating. To deliver power and keep infrastructure maintained, utilities charge transmission and distribution utility (TDU) fees, which will show up on your bill in addition to other key plan details. We do not set/control TDU fees, as these are managed by Texas utility companies. Any questions or concerns you have about utility fees can be sent to your utility. However, if you have any additional questions or feedback about our marketplace experience, please reach out to us at [email protected], and we’ll be happy to review your concerns.

Hi there. We understand how frustrating an unexpected cancellation fee can be. Early termination fees are outlined in the plan details and Electricity Facts Label provided before enrollment. Because cancellation charges are assessed by the electricity provider, we recommend contacting them directly for account-specific assistance. We’d also be happy to review your enrollment experience — please email [email protected] with your reference number and any relevant details.