Circle

Hi Charles, Thank you for sharing this so candidly. I’m really sorry for the experience you had here, especially at such an important moment for your class launch. It’s completely understandable that this felt frustrating — you had already upgraded, prepared your community, communicated with your members, and then ran into a limit that was not clear enough upfront. We’re glad to hear that Circle feels close to what you were hoping for as a product, but this part of the experience clearly fell short. Your use case was a reasonable one, and we understand how confusing it must have been to see the limit described in one context, only to realize it also affected the manual invite path. That is not the kind of surprise we want community owners to run into when they are trying to launch. Our team has followed up with you directly and adjusted the limit for your community. We’re also taking this feedback back to the team so we can improve how these temporary invite limits are communicated in the product experience and supporting documentation. Thank you again for giving Circle another try and for taking the time to explain exactly where the experience broke down. We’re sorry for the added stress this caused, and we appreciate the opportunity to make it right.

Hi Seth, thank you for taking the time to share your experience. We understand how frustrating it can feel to want to leave a community and not have a clear self-service option available. In some communities, account removal may be managed by the community admin, however we understand how this can feel limiting when you’re trying to take action on your own or  admin is unresponsive. In cases like this, Circle Support, [email protected], can help look into what options may be available. Feedback like yours is valuable because it helps us evaluate how these controls impact the member experience across communities. We appreciate you raising this and will make sure it’s shared with our product team for consideration.

We’re really sorry to hear about your experience. We completely understand your frustration, having a frozen leaderboard for 4 months and then finding out your complaint wasn’t properly tracked, is genuinely unacceptable. This is not the standard of support we aim to provide, and we sincerely apologize for falling short. Losing track of an open complaint is something we take seriously and want to make right. We’d really like the chance to look into this properly. Please reach out to us directly at [email protected] and reference this review so our team can prioritize your case, review your previous tickets, and make sure it doesn’t fall through the cracks again. We’re sincerely sorry again for the experience and appreciate you bringing this to our attention!

We’re really sorry to hear that you had trouble reaching us, and we understand how frustrating that must have felt. We do offer direct human support for both customers and non-customers. You can always contact us by emailing [email protected] to request that we delete your data, and our team will assist you directly. Regarding your concern, Circle communities are created and managed by independent community owners. In some cases, an invite may be sent unintentionally. That said, we take spam and misuse of the platform very seriously and will take appropriate action when issues are reported. If you would like your information removed, you can reach out to us at any time and we will honor requests to delete your data. If you have access to your account and are part of other communities on Circle, you can leave a community by clicking your profile photo on web, going to the Authentication tab, and selecting “Deactivate account.” If you’re unable to access your account, you can also use this page to contact us directly: https://help.circle.so/p/basics/getting-started/how-to-get-support-if-you-re-locked-out-of-a-community We’re sincerely sorry again for the experience and appreciate you bringing this to our attention.

David, we’re truly sorry for what happened. We reviewed your full support history in detail and want to be transparent: this was our mistake. Two of our agents were handling your case in parallel without proper coordination, which led to your Stripe account being disconnected a second time, wiping the checkout pages and all the detailed work you had just finished rebuilding. That should never have happened, and we own it completely. We also understand that by the time we communicated a restoration, you had already spent your morning fixing everything yourself. Framing that as a resolution on our part was wrong, and we’re sorry for how that came across. Your frustration is completely valid, and this situation highlighted real gaps in how we coordinate internally that we are actively working to fix. We can’t undo what happened, but we genuinely want to make it right. If you ever decide to build your community with us again, please reach out to [email protected] linking this review and we will be happy to offer you a few months of service on us. We’re sincerely sorry again, and we appreciate you holding us accountable.