At Cklinen, we honor the past but design for your daily life. Whether you are looking for a rugged jacket or a classic shirt, we promise comfort, style, and quality that lasts.
Most reviewers were let down by their experience overall. Consumers heavily criticized the company because the items received looked entirely different from the promotional pictures displayed on the website. People experienced extremely long delivery times, and many shipments arrived incomplete or with severe delays around the busy holiday season. Buyers pointed out that the products were made of cheap synthetic materials of very poor quality instead of the advertised natural fabrics.
Some reviewers were happy with the soft fabric, mentioning that certain items felt quite comfortable for daily wear and featured a surprisingly appealing overall presentation.
Purchased a hat - received finally (took much longer than told it would take) and product does not look like the photo in the listing. Product photo on the site was (now) obviously enhanced using AI.
Cklinen 回复2026-01-20
Dear James,
We are truly sorry to hear about the delay in receiving your hat and the discrepancy between the product you received and the photo on our website.
We sincerely apologize for any inconvenience caused by the delay and the difference in appearance. Your satisfaction is very important to us, and we are committed to resolving this issue to your satisfaction.
We have reached out to you via email to discuss this matter further and to provide a satisfactory solution. Please check your inbox, including your spam or junk folder, for our email.
Thank you for your patience and understanding as we work to resolve this matter.
Best regards,
Cklinen Team
[email protected]
Don't even THINK about purchasing from this company. SCAM from A - Z. Tried emailing them to inquire about my order since they did not send any tracking info. Once I read these reviews, (which I should have done prior), I requested cancellation and a refund. No response for weeks. Contacted my bank and had them stop payment. A week or so later, I received my package, but it was NOTHING like what was advertised. I ordered a sweater jacket and hoodies. Cheap and poor quality .. as if someone poorly silkscreened images on pajama-like fabric. These were supposed to be gifts, but I wouldn't give these items to anyone! Tried to contact CKLinen regarding returning, but was given the runaround. They don't provide contact numbers or addresses of the supplier. Smart move for a Scammer. I don't want to spend another dime on this company to send these items back. Lesson learned. Stay away from CKlinen!!
Cklinen 回复2026-01-20
Dear Stacey,
We are truly sorry to hear about the difficulties you have experienced with your recent order.
We sincerely apologize for the delay in our response and for the poor quality of the items you received. We understand how disappointing it can be when products do not match their descriptions and when there are issues with the quality of the item.
But we want to clarify that tracking information is automatically sent via email when an order is shipped. We regret that you did not receive this email and apologize for any inconvenience caused.
If you still would like to return the items or discuss further options, please contact our customer complaints team directly at the email below. Our team will review your case and work with you to find a satisfactory solution.
Thank you for your patience and understanding as we work to resolve this matter. We hope to regain your trust and improve your experience with us.
Best regards,
Cklinen Team
[email protected]
I placed an order around 11/18/2025 for Christmas . Did not receive until Christmas Eve . I wanted to return it by then .Never opened the package still siting here unopened . Have sent two emails that have never been answered even thought they say they have email support 【support_at_mail.cklinen ...com】. Piece of shit company that is located in China and will not do as their support system says. DO NOT BUY FROM THESE PEOPLE !!!
Cklinen 回复2026-01-20
Dear Doug,
We are truly sorry to hear about the difficulties you have experienced with your recent order and the delay in receiving your item.
We have reviewed our records and found that we have been responding to your emails regarding the return process. If you have not received any emails from us, it is possible that our responses were filtered into your spam or junk folder. We recommend checking your email settings to ensure that our emails are not being blocked.
We have sent you detailed return instructions via [email protected] to the address you provided when placing the order. Please check your inbox, including your spam or junk folder, for our email. The return instructions include a return address and steps to ensure your return is processed promptly. Once we receive the returned item, we will process your refund immediately.
If you have not yet received our email with return instructions, or if you need further assistance, please do not hesitate to contact us directly.
We deeply regret any inconvenience this has caused you and appreciate your patience as we work to resolve this matter.
Best regards,
Cklinen Team
[email protected]
What a con, don’t touch them with a barge pole, parcel wasn’t delivered me, after sales non existent, no help at all. As the saying goes, if it sounds too good to be true, you know the rest. Stay way from CKlinen. Just had a tracking number from CKlinen, guess what, it belongs to a Vinted delivery. WHAT A CON,
Cklinen 回复2026-01-20
Dear Peter,
We are truly sorry to hear about the difficulties you have experienced with your recent order.
Clarification on the Tracking Number
We want to clarify that the products you ordered are sold independently on our website and are shipped directly from our warehouse. They are not associated with Vinted delivery. The tracking number we provided is from the local delivery service, and it should accurately reflect the status of your order.
Assistance with Your Order
If you have not yet received your order, or if you need any assistance with tracking or other concerns, please do not hesitate to contact us at [[email protected]]. Our team is ready to assist you and ensure that your concerns are addressed promptly.
We deeply regret any inconvenience this has caused you and appreciate your patience as we work to resolve this matter.
Thank you for your understanding.
Best regards,
Cklinen Team
[email protected]
Thought i was paying for a $35 sweater, but it turned out to be thermal (long underwear) material. 😒
Cklinen 回复2026-01-20
Dear Deseret,
We are truly sorry to hear that the sweater you received did not meet your expectations. We understand how disappointing it can be when a product does not match its description.
We sincerely apologize for any inconvenience caused. If you would like to return the item or discuss further options, please let us know. You can contact us at [[email protected]], and we will guide you through the process.
Thank you for your understanding, and we hope to resolve this matter to your satisfaction.
Best regards,
Cklinen Team
[email protected]
DOESNT EVEN DESERVE 1 STAR. What I received looked nothing like it was represented on website, Extremely poor quality, Frayed stitching showing outside seams. looks like a 5 year old made it.
Cklinen 回复2026-01-20
Dear Leslie,
We are truly sorry to hear about the disappointment you have experienced with the product you received.
We sincerely apologize for any inconvenience caused by the discrepancy between the product you received and what was advertised on our website. Your feedback is very important to us, and we are committed to improving our product standards and ensuring that our descriptions are more accurate.
Our customer complaint team has reached out to you via email to discuss this matter further and to provide a satisfactory solution. Please check your inbox, including your spam or junk folder, for our email.
Thank you for your patience and understanding as we work to resolve this matter. We hope to regain your trust and improve your experience with us.
Best regards,
Cklinen Team
[email protected]
Product they sent was entirely different than what I ordered and it had taken over a month before I actually received the order. The return and refund policy is absolutely ridiculous and I will never do business with these people again. I will most definitely read reviews on everything from this point on. If I had only read the reviews of this company prior to ordering, it would have saved me money and aggravation.
Cklinen 回复2026-01-20
Dear Kenneth,
We are truly sorry that the item you received was completely different from your order, and that you had to wait over a month for delivery. We also regret that our return and refund policy added to your frustration—this is not the experience we want any of our customers to have.
Your feedback is a wake-up call for us to improve our order fulfillment accuracy, optimize shipping timelines, and revise our return and refund policy to be more customer-friendly.
If you are still willing to give us a chance to make this right, please contact our customer service team at [[email protected]]. We will prioritize your case and work with you to resolve this matter to the best of our ability.
Thank you for taking the time to share your experience.
Best regards,
Cklinen Team
[email protected]
The hoodies were poor reflections of the ones featured online. The 3D Santa was only 2D. Though a 3x, it is 3 inches short on the waist. It won't fit, so I'll give it away. The Guitar-playing Santa was a far less vivid coloring than advertised. I got no shipping updates, and when I checked online it was so vague as to be useless. I ordered in time to receive items for Christmas, but they did not arrive till well after 12/25. When I contacted the company they simply emailed back that they had lots of orders and would get to it when they could. Consistent dissatisfaction. The only bright spot was that I had pretty much figured I'd lose my $71. I should have checked TRUSTPILOT before buying. I would not buy from CKLinen again.
Cklinen 回复2026-01-20
Dear Ed,
We are truly sorry for the difficulties with your recent order, especially the shipping delays and subpar hoodie quality during the holiday season—we understand how disappointing this is.
Your satisfaction is our priority, and we are committed to refining our processes for better customer experiences.
We also regret the lack of clear shipping updates, and we will improve how we communicate order status moving forward.
If you wish to return items for a refund, please contact us at the email below. Our team will review your case and work out a satisfactory solution.
Thank you for your patience as we resolve this. We hope to regain your trust and deliver a better experience for you.
Best regards,
Cklinen Team
[email protected]
If no star was an option that’s what I would choose. The image they advertise is not what you’ll receive. It’s cheaply made copies. If I could post pictures with this review I would show you. Avoid this company at all cost. It’s bait and switch. And they refuse to refund my purchase, only offering a 30% refund. Fraud is what it is.
Cklinen 回复2026-01-20
Dear Tim,
We are truly sorry to hear about the disappointment you have experienced with the product you received.
We understand your frustration with the refund process. The partial refund offer was intended as an alternative solution for customers who prefer not to go through the hassle of returning items.
However, we understand that this may not be the best option for everyone. When you expressed your preference for a full refund, we provided you with the necessary return address and instructions to help you receive a full refund.
If you have any further concerns or need assistance with your order, please reply to our email directly. Our customer service team is ready to assist you and ensure that your concerns are addressed promptly.
Best regards,
Cklinen Team
[email protected]
If I could give it zero stars I would have. The two items I purchased were nothing like what was pictured and the sizes of both were mislabeled. The shipping took over a month. I should have known it was sketchy when the web site asked for a “tip” at checkout. Don’t buy from here!
Cklinen 回复2026-01-20
Dear customer,
We are truly sorry for the difficulties you faced with your recent order.
We sincerely apologize for the discrepancies between your received items and our website listings, as well as the shipping delay and inconvenience caused. Your satisfaction is our priority, and we are committed to refining our processes for better customer experiences.
Regarding the checkout "tip" option, we wish to clarify it is optional. The default setting is "none", and customers are not required to pay a tip unless they choose to do so. This can be easily verified on the check out page.
If you wish to return items for a refund, please contact our customer service team. Our team will guide you through the return process.
Thank you for your patience and understanding as we work to resolve this matter.
Best regards
Cklinen Team
[email protected]
Cklinen can improve by having merchandise that actually comes close to the descriptions provided on their website. The product I received was junk. I don't say that lightly. The fabric in no way resembled cordoroy. The printed design was reminiscent of over a hundred years ago. Only a hundred years ago that type of printing didn't exist. The experience has taught me that buying online is a waste of my time and money.
Thank you for asking.
Cklinen 回复2026-01-20
Dear customer,
We are truly sorry to hear about the disappointment you have experienced with the product you received.
We sincerely apologize for the poor quality and inaccurate representation of the item you received. Your feedback is very important to us, and we are committed to improving our product standards and ensuring that our descriptions more accurately.
If you are not satisfied with the product, please do not hesitate to contact our customer service team. Our team is here to assist you with any after-sales service, including returns or refunds, and will work to resolve your concerns promptly.
Thank you for your understanding, and we hope to improve and provide a better experience for you in the future.
Best regards,
Cklinen Team
[email protected]
Did not get what I ordered. DON'T Buy from them! The jacket that was pictured that I ordered was a cheap print.
Cklinen 回复2026-01-20
Dear Seth,
We are truly sorry to hear that the jacket you received did not match the description or images on our website.
We sincerely apologize for any inconvenience caused by the discrepancy between the product you ordered and what you received. Your satisfaction is very important to us, and we are committed to resolving this issue to your satisfaction.
If you would like any assistance with after-sales service, including a return or refund, please do not hesitate to contact our customer service team. Our team is here to help and will do everything possible to address your concerns.
Thank you for your understanding, and we hope to resolve this matter to your satisfaction.
Best regards,
Cklinen Team
[email protected]
Totally not sold as advertised . Absolute rubbish . Don't not buy from this retailer!!!
Cklinen 回复2026-01-20
Dear Stuart,
We are truly sorry that the item you received was totally not as advertised and failed to meet your expectations. We deeply regret the frustration this has caused you.
We want to make this right for you—our team has contacted you via email to discuss the issue and work with you to reach a satisfactory solution.
Please kindly check your inbox at your convenience. We apologize again for the negative experience and appreciate your patience as we resolve this matter.
Best regards,
Cklinen Team
[email protected]
The items ordered were nothing like they were described when purchasing. Hooded sweater/ shirts are nylon based material with screen print. The photos in ads are fake. I now have oil changing rags. Even the hat ordered was not even close to the pictures in the ad. If these were sold in Northamerica there would be lawsuits for misrepresentation.
I should add that when I inquired about the status of the delivery, since online it ready order has not been processed and it had been weeks. I said I may have to cancel, per their policy. They chose to ignore my question and a few days later they changed the status online to shipped then sent me an email saying they cannot cancel because it has shipped.
Cklinen 回复2026-01-20
Dear customer,
We are truly sorry to hear about the disappointment you have experienced with the items you received.
We sincerely apologize for the discrepancies between the products you received and what was advertised. Your satisfaction is very important to us, and we are committed to addressing your concerns promptly.
If you would like any assistance with after-sales service, including a return or refund, please do not hesitate to contact us. Our team is here to help and will guide you through the process.
Thank you for your understanding, and we hope to resolve this matter to your satisfaction.
Best regards,
Cklinen Team
[email protected]
SCAM!!!!SCAM!!!! Should be a negative ordered 3 weeks ago still no product
Cklinen 回复2026-01-19
Dear Derek,
We are truly sorry for the frustration caused by the shipping delay of your order placed three weeks ago, and we regret that this experience has left you disappointed.
We have checked your order status and found that it has already been successfully delivered. If you have any after-sales questions regarding the order, please do not hesitate to let us know.
we are actively improving our logistics channels to shorten delivery times and ensure that future orders reach customers as quickly as possible.
Again, we apologize for the inconvenience this has caused. Thank you for your patience and understanding.
Best regards,
Cklinen Team
[email protected]
Mistakes happen, and there is a solution for everything
My criticism - Unfortunately, 4 out of 5 parts of the shipment were not delivered correctly. The problem was subsequently resolved. So a solution can be found with the company. Thank you very much.
Cklinen 回复2026-01-19
Dear Lars,
We are truly sorry to hear that four out of five items in your order arrived incorrectly, and we deeply regret the anger and disappointment this has caused you—especially after you spent a significant amount of money on your purchase.
We take full responsibility for this unacceptable mistake, and we want to make this right for you. We have sent you an email regarding this incident, please reply us at [[email protected]].
If you haven't received our email, we suggest that you can also contact us directly. Our team will verify your case and provide corresponding compensation to resolve this issue.
We apologize again for the negative experience and any distress this has brought you.
Best regards,
Cklinen Team
[email protected]
A confirmation email was not sent after taking my money. The sweatshirt took more than 4 weeks to arrive. The item shown in the photos are quality looking knitted jumpers. The item you received is a very flimsy polyester sweatshirt with a printed design that looks nothing like the advertised pictures. This company are sophisticated scammers and are getting away with it. They do not connect on chat. They do not answer emails they do not communicate with you in any way. I wish I had read the reviews before I gave them my money. Customers be warned. Do not buy from this company.
Cklinen 回复2026-01-20
Dear Angie,
We are truly sorry to hear about the difficulties you have experienced with your recent order.
Regarding order confirmation email
Order confirmation emails are typically sent soon after an order is placed, and we regret that this did not happen in your case. We recommend checking your spam or junk folder to see if the email was filtered out.
Regarding the product quality
We are also deeply sorry that the product you received did not match the description and images on our website. We take your concerns very seriously and are committed to improving our product standards and ensuring that our descriptions are more accurate.
We have reviewed our records and found that our customer service team did not receive any emails from you. It is possible that there was an error in the email address used when contacting us. We recommend double-checking the customer service email address when you contact us.
We have reached out to you via email to resolve this issue. Please check your inbox for our email. If you have not received this email, or if you need further assistance, please contact us directly at the email below.
Thank you for your patience and understanding as we work to resolve this matter.
Best regards,
Cklinen Team
[email protected]
Same as everyone else, ordered a sweater in November for a Christmas part on 12/24, now it is 12/27, have not received anything, no help from the company, just send me tracking info. where it says: USA Transfered to local courier for the past two weeks with no update and in reading the other reviews, it sounds like if it ever does show up, it will look nothing like the picture on the site.
Cklinen 回复2026-01-20
Dear George,
We are truly sorry for the shipping delay, the lack of timely tracking updates, and the disappointment this has caused you.
After checking our email records and shipment details, we confirm that your package has been successfully delivered. If you encounter any further issues regarding the order—please do not hesitate to contact us. Our team will assist you promptly to resolve any problems.
We apologize again for the inconvenience and the stress this delayed shipment has brought to your holiday plans.
Best regards,
Cklinen Team
[email protected]
SCAM !!
Ordered Santa hoodie December 3rd by credit card. Never received item. Contacting CK was told it was awaiting shipment from Hong Kong. Their tracking link wanted money to continue. I didn't. Sent email to customer service; response was told "be patient "
Contacted Capital One, reported it as fraud, received credit the same day! :)
Cklinen 回复2026-01-19
Dear John,
We sincerely apologize for the prolonged shipping wait time you experienced with your Santa hoodie order.
We would like to clarify that every email you sent to our customer service team received a corresponding reply, and our communication records show that our team had addressed your concerns at the time.
Additionally, our tracking service is free of charge. Please kindly check if you have been redirected to another interface.
Upon thorough checking of our order system, we confirm that you have three orders under your account, all of which were successfully delivered on January 3rd and January 6th respectively. According to our communication history, you had received your orders.
If you still have any questions or concerns regarding your orders, please feel free to reply to our email and let us know.
Best regards,
Cklinen Team
[email protected]
The items this company sells are nothing like what they advertise online. The website shows beautuful fluffy garments with colored stitching or embroidery and 3D images that protrude from the garment, basically high end garments, but what you actually receive is just an iron on decal. They basically take a picture of the original high quality garment and create an iron on decal and place this decal on scratchy cheap quality material... mostly rayon, not a fluffy comfortable cotton jersey like they advertise. Also this company is in China so the sizes are their sizes Not USA. So an XXL is basically a med/large so you will need to order 3X or 4X just to get it over your head. I would definitely Not recommend purchasing anything from this company as not only does it take weeks to arrive, its nothing more than an iron on decal on scratchy material that you will end up giving to a child since it won't fit. Their entire website is fake and filled with items that they don't actually sell... just cheap copies of the high end merchandise.
Cklinen 回复2026-01-15
Dear William,
We are truly sorry the items you received bore no resemblance to our online advertisements, and we deeply regret the extreme disappointment this has caused you.
This level of misrepresentation and poor quality is not what we stand for, and we take your feedback about our products and website extremely seriously.
We have reached out to you via email to discuss your concerns in detail. Please check your inbox at your earliest convenience and reply—this will allow us to understand your needs and determine the appropriate next steps to resolve this matter for you.
Thank you for your honest feedback, which is critical to helping us address these serious issues immediately.
Best regards,
Cklinen Team
[email protected]
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