useless company
useless company. Said my order had been delivered but it had'nt. They are a shit company be careful of them.
About Cklinen
Data updated- Website
- cklinen.com
- Category
- Shopping & Fashion
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 61 reviews
- Replies to negative
- 69% (45/65)
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About this business
At Cklinen, we honor the past but design for your daily life. Whether you are looking for a rugged jacket or a classic shirt, we promise comfort, style, and quality that lasts.
Written by the business, not verified by us.Is Cklinen legit?
Cklinen (cklinen.com) has a 1.3 out of 5 rating on OK.one, based on 73 user reviews collected here. It is listed under Shopping & Fashion and its reputation is poor. 89% of reviews are 1 star, a relatively high share; The business has replied to 69% of negative reviews; Reviews mostly discuss Product, Quality. Last updated 2026-10-24.
What reviewers say
AI generatedMost reviewers were let down by their experience overall. Consumers heavily criticized the company because the items received looked entirely different from the promotional pictures displayed on the website. People experienced extremely long delivery times, and many shipments arrived incomplete or with severe delays around the busy holiday season. Buyers pointed out that the products were made of cheap synthetic materials of very poor quality instead of the advertised natural fabrics. Some reviewers were happy with the soft fabric, mentioning that certain items felt quite comfortable for daily wear and featured a surprisingly appealing overall presentation.
Auto-generated from all reviews of this business. For reference only.What people say
Absolutely they misrepresent they show…
Absolutely they misrepresent they show a beautiful hoodie with sewn patches nice quilted inner liner all this thing was was no inner liner and a print what a total and complete waste of money so I'm not even going to return it that's not worth it to me what a waste of money unhappy customer I give it a zero out of five stars
Reply from Cklinen2026-10-19
Hi Phil, We are truly sorry the hoodie failed to meet your expectations. We noticed you have reached out to our customer service and shared your feedback. Our support team is actively following up on your case. Could you please check your email and reply to us? We look forward to your reply so we can find a suitable solution for you. Best regards, Cklinen Team [email protected]
bad experience
I ve ordered 3 shirts. Looked very good and should have been made of organic fabric. In the end i got 3 polyester shirts, of a quality i also could have bought at chinese platform for a fraction of the value. But it's my own fault, as some minutes googling would have anticipated this experience. update from 16 August 2026: Have been cintacted by CK Linen and 50% refund was offered for the experience. For this I have chenged the rating from 1 to 3.
Reply from Cklinen2026-07-29
Dear Martin, We sincerely apologize that the product quality failed to meet your expectations. Please feel free to reach out to us via the email address shown below if you require any after-sales support. Best regards, Cklinen Team [email protected]
Fraudulent company
The shirt and shorts arrived and they don’t look anything like the product advertised. The shorts were advertised as denim but is cheap synthetic material poorly made. Do not buy from this company based in China.
Reply from Cklinen2026-07-01
Dear Matt, We are truly sorry to hear that the shirt and shorts you received fail to match your expectation. If you require any after-sales service for your order, please feel free to get in touch with our customer service team, and we will properly handle your issue. We sincerely value your feedback and will strictly optimize our product descriptions and quality control. Cklinen Team [email protected]
The clothing items delivered looked…
The clothing items delivered looked nothing like the pictures shown on their website. The stitching was terrible they used white cotton on a black brown item The stitching was loose and could be seen. Their were marks on the top of the back as if a label was torn off. One item was floor length and not knee length as shown in the picture. The material used was cheap and awful. Worst clothing ever. I will never again order from CK Linen even ther name implies material they do not seem to use. I wish I had checked reviews before purchasing from them. But they get you by constantly appearing on your phone.
Reply from Cklinen2026-06-01
Dear MM Parris, We sincerely apologize that the items failed to match the description and caused you great disappointment. We highly value your feedback and will keep improving our products. Please feel free to contact us via the email address below if you need any after-sales support. Best regards, Cklinen Team [email protected]
Ordered two shirts never even…
Ordered two shirts never even arrived.terrible company.scam.
Reply from Cklinen2026-05-20
Dear Margaret, We are truly sorry that you haven’t received your two ordered shirts and feel extremely disappointed with our service. We cannot locate your order with the current information. To resolve your issue quickly, please contact us via the email address below with your order details. We will review your case thoroughly and keep you updated promptly. Best regards Cklinen Team [email protected]
What you see is NOT what you will get
What you see is NOT what you will get. Refunds are non existent They put you off, kiss you money good bye. This company has started Many companies with American taste in mine. MADE IN CHINA!
Reply from Cklinen2026-04-20
Dear Cindy, We sincerely apologize that the product you received did not match your expectations and that you have had such an unpleasant experience with our refund process. We truly regret the frustration this has caused you. Unfortunately, we are unable to locate your order with the information provided. We kindly ask that you contact us directly at the email address below, and our dedicated customer complaint team will assist you in resolving this matter as soon as possible. Best regards, Cklinen Team [email protected]
womens floral boho denim jacket(alleged)
Nothing like the pic online.for a start its not Denim its made from awful material cheap & nasty.i wouldnt wear this garment if u paid me.the alleged embroidery is Fake & printed on.There r weird marks on the front.the colour is horrible.its going in the bin.what a waste of time & money.
Reply from Cklinen2026-04-13
Dear Samantha, We sincerely apologize for this disappointing experience. Your feedback is very important to us, and we will pass it on to our dedicated team to continuously improve our product quality, materials and workmanship. Thank you for taking the time to let us know. Best regards, Cklinen Team [email protected]
Another scam online clothing site from…
Another scam online clothing site from china. Quality is poor and looks cheap. The patterns are printed onto cheap, plastic looking polyester. Please Don't waste your money on this site. Stick ASOS or SHEIN if you like fast fashion.
Reply from Cklinen2026-03-16
Dear customer, We are truly sorry to hear you’re deeply disappointed with your purchase. We take your feedback very seriously and will use it to improve our product quality and material selection. If you need assistance with a refund or return, please contact our support team directly. We will resolve this properly for you and make this right. We are truly sorry again for all the inconvenience and frustration we’ve brought to you. Best regards, Cklinen Team [email protected]
Instead of regretting and apologizing…
Instead of regretting and apologizing for not providing a satisfactory shopping experience, why not try offering me a full refund? Instead of shifting some of the responsibility for having a terrible logistics partner onto me... Another option you have to earn my satisfaction and allow me to forgive you is to offer me a new shipment of the products offered free of charge. I remind you that the purchase was approximately €65.00, and you have forced me to accept a 20% loss of that amount without receiving anything in return. If your company were serious, you would offer me a valid alternative to ensure my satisfaction, instead of apologizing and offering nothing in return. This is more the attitude of pirates than a serious company that seeks customer satisfaction. Future buyers beware! You won't see in this post that CKLinen has offered a satisfactory solution for the customer... You will only see apologies from a bad seller.
Reply from Cklinen2026-03-11
Dear customer, We sincerely apologize for the unsatisfactory shopping experience and all the inconvenience caused to you. We have processed the remaining 20% refund to your original payment account. The refund is expected to be completed within 3–5 working days. We truly value your feedback and will use it to improve our product quality and logistics service. Thank you for your patience and understanding. Best regards, Cklinen Team
The excuses CKlinen is writing are false!!!
The excuses CKlinen is writing are false. The carrier made no attempt to contact the recipient, unlike many other carriers... They simply couldn't deliver it and returned it to the sender. After informing CKlinen... they ignored me and refused to refund 100% of the payment, even though the shipping service is their responsibility... They must hire the cheapest and worst carriers... Even though CKlinen only wanted to refund 50% of the purchase... What scammers! With a lot of pressure and threats of legal action, I managed to get them to refund 80%. I will never buy anything from them again, and I advise potential buyers not to... They risk the same thing happening to them... Despite the excuses they then publish.
Reply from Cklinen2026-03-06
Dear Luis, We are truly sorry for the extremely unpleasant and frustrating experience you have had throughout this order. We would like to clarify the information we received from our local delivery carrier: the official reason they provided for the unsuccessful delivery was that they were unable to contact the recipient during delivery. This was the carrier’s official update, which we passed along to you in our earlier communications. We also want to explain that when the package was marked as returned, it was returned to the carrier’s local warehouse and not directly returned to our facility. This is why we initially proposed a partial refund as a negotiation solution, as we faced additional costs and procedures related to the unreturned inventory. We understand that this entire process has fallen far short of your expectations and we sincerely apologize again for not providing you with a satisfactory shopping experience. Best regards, Cklinen Team [email protected]
Total Scam
This Web Site and Business is a total sham. The pictures are no where near accurate and are modified to say the least. The junk they sell is pure garbage. Low quality is an understatement. The items look nothing like what they show and are of the poorest quality. Avoid this company at all costs. Buyer Beware is an understatement. We had to threaten them with a lawsuit and it took months to finally get a refund after paying to return the crap that was ordered. In todays world of customer satisfaction and quick turn around times they suck!
Reply from Cklinen2026-02-26
Dear customer, We are deeply sorry for your awful experience with our business. This is unacceptable, and we apologize for the stress and inconvenience. if you have remaining concerns or need help, please contact us via the email below with your order number. We will prioritize your inquiry and do our best to make amends. Thank you for your feedback—it’s critical to help us improve our product quality, accuracy, and customer support. Best regards, Cklinen Team [email protected]
Ripoff
My items was horrible and nothing like the picture! I feel robbed!
Reply from Cklinen2026-02-26
Dear Cyndi, We are truly sorry to hear that the items you received were horrible and did not match the pictures on our website. If you wish to proceed with a return or refund, please contact us via the email address below, and kindly include your order number in your email. We will respond to you promptly and be more than happy to provide all the assistance you need to resolve this matter. Thank you for bringing this to our attention. We value your feedback and are committed to doing better. Best regards, Cklinen Team [email protected]
What went wrong is that what I got is…
What went wrong is that what I got is not what I got. The shirt was horrible unbearable and can't get anyone
Reply from Cklinen2026-02-24
Dear customer, We are truly sorry that the item you received is not as described and that the shirt was of unacceptable quality. We also apologize for the difficulty you’ve had reaching us. If you need any after-sales assistance, please reply directly to the email we sent you. We sincerely hope to provide you with a satisfying solution. Best regards, Cklinen Team [email protected]
The clothes are complete trash
The clothes are complete trash. Size XXXL is a Small. Size Small is an XL. The shipping took over a month and a half. The return policy is a joke. I had to call my CC company and dispute the charge. NEVER BUY FROM THESE CLOWNS!
Reply from Cklinen2026-02-05
Dear Ryan, We would like to extend our sincere apologies for the highly unsatisfactory experience you encountered with your recent purchase from our company. We are implementing immediate measures to address these issues and enhance our product quality, sizing accuracy, shipping efficiency, and return procedures. Once again, we offer our heartfelt apologies for the frustration and inconvenience this experience has caused you. Best regards, Cklinen Team [email protected]
Terrible product
Terrible product! Bought a jumper that Looked knitted on the photo but is just a print on a cheap jumper. Please dont not anything from this company. Big ole scam.
Reply from Cklinen2026-02-05
Dear Ben , We sincerely apologize for your terrible experience with the jumper you purchased—we deeply regret that the item did not match your expectations at all. We want to clarify that we are not a scam company, and we value every customer’s experience. If you are unsatisfied with the jumper, please feel free to contact us to process a return for full refund—we will assist you with the process promptly to resolve this issue for you. We apologize again for the disappointment this purchase has caused you. Thank you for bringing this to our attention. If you have any questions about the return and refund process, please do not hesitate to contact us at any time. Best regards, Cklinen Team [email protected]
Fraud!
Fraud! The experience was horrible. The products are of very low quality and look nothing like what is shown on the website. Moreover, this is clearly a fraudulent operation. I spent over a month contacting their support team to obtain the return address, but they either did not respond or provided vague and evasive answers. Once I finally received the address, I returned the product. More than a month has now passed, and I still have not received a refund. Instead, they continue to provide evasive responses in an apparent attempt to avoid processing the refund.
Reply from Cklinen2026-02-05
Dear Ferran, We sincerely apologize for your horrible experience with our products and customer service—especially for the failure of our customer support team to respond to you in a timely manner and resolve your issues properly. We have thoroughly investigated this incident and have applied for a refund for your returned orders. The refunds are expected to be credited back to your original payment account within two business days, please keep an eye out for them. We apologize again for this unpleasant experience. We will learn a valuable lesson from this incident and continuously improve the quality of our products and customer service to ensure such issues never happen again. Thank you for your patience and understanding. If you have any further questions or concerns about your refund, please feel free to contact us at any time. Best regards, Cklinen Team [email protected]
I would give it zero stars if it would…
I would give it zero stars if it would let me!!! I ordered two Christmas robes that by the pictures appeared to be thick linen material with embroidered designs on it. When they finally came, it was cheap material with died prints on it that weren’t even worth using as rags…. A total rip-off!!!!
Reply from Cklinen2026-02-02
Dear Robert, We are extremely sorry to hear about your terrible experience with the Christmas robes you ordered. We fully understand how disappointed and frustrated you must be. To help resolve this for you as soon as possible, we suggest that you contact us directly at the email address below with your order number included. We look forward to working with you to find a satisfactory solution. We take your feedback very seriously and will use it to improve our product quality and display details in the future. Best regards, Cklinen Team [email protected]
I should have done my homework 😔 I…
I should have done my homework 😔 I thought by giving them a month to send my product it would be plenty of time, but I only received half the order. None of the items that did arrive did I receive in time for Christmas. I have been in communication with them since Christmas and have yet to receive a refund or the missing products. Basically the other half of the order never arrived and I never received a refund for it. Only one of the items was I truly happy with. The other materials were not at all liked. They were perceived online. It's a shame cuz it'll ruin it for all other companies since there's so many scams out there 😔
Reply from Cklinen2026-01-28
Dear Brook, We sincerely apologize that only part of your order arrived, and that neither the missing items nor a refund have been provided to date. To fully investigate this issue, check the status of your missing items, and work out a suitable solution for you, please contact us at [[email protected]] with your order details. Our team will prioritize your inquiry and follow up with you promptly to resolve this properly. Again, we sincerely apologize for the hassle this has created, and we appreciate you giving us the chance to make this right. Best regards, Cklinen Team [email protected]
BUY AT YOUR OWN RISK…
unfortunately i didnt read the reviews before i bought. DO NOT BUY FROM THIS SITE. The clothes are absolute garbage. and the return policy is even worse.
Reply from Cklinen2026-01-23
Dear Becky, We are truly sorry to hear that our clothing did not meet your expectations and that you’ve had a frustrating experience with our return policy. We want to inform you that we have sent detailed information regarding returns to your registered email address. We also apologize sincerely for the delay in our response to your concerns, this was an oversight on our part, and we regret any additional frustration this may have caused. Our team is ready to assist you with all aspects of your return and resolve this issue for you as quickly as possible. Thank you for your honest feedback and we hope to have the opportunity to make this right for you. Best regards, Cklinen Team [email protected]
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